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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>HI all,<o:p></o:p></p><p class=MsoNormal>I got an email from Newsline tech support, which might clarify things for others, as it did for me. Here it is:<o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>the delete and reinstall does not actually correct this. There is a workaround that does. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Dear NFB-NEWSLINE subscribers: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>As previously reported, some subscribers are experiencing issues with the NFB-NEWSLINE Mobile 3.1 app release. Users can navigate to publications, sections, and articles, but if they double tap on an article the reading material does not load as expected. Some users have also reported that the NFB-NEWSLINE Mobile 3.1 app closes unexpectedly.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>We do apologize for this inconvenience and are working to gather more information on this problem and develop a solution to fix this situation. Previously, we encouraged subscribers to remove and reinstall the app, but this has proven to be a momentary fix. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>We have discovered a temporary work around for this problem. It is possible to continue accessing information, refresh the NFB-NEWSLINE Mobile 3.1 app and continue reading content by following the steps listed below. If you find that articles are not loading, please see the following procedure.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Locate the four tabs at the bottom of the NFB-NEWSLINE Mobile 3.1 app. From left to right you should find highlights, information sources, KNFB Reader Basic, and settings.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Select the settings tab in the lower right corner of the screen and double tap this option to activate it.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Next, select the highlights or information sources tab and double tap this option to activate it. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Now navigate to the publication that you wish to read, for example the New York Times. Finally, follow the steps you would normally take to read your favorite publications. You should find that the publications load as expected. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>We will continue to investigate the cause of the NFB-NEWSLINE Mobile 3.1 app bug and will work to fix the bug as soon as possible. If you continue to have problems after trying the above steps or you have more questions please contact 866-504-7300 or send an email to: <a href="mailto:nfbnewsline@nfb.org">nfbnewsline@nfb.org</a>.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Thank you for your patience as we work through this issue.<o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="98%" align=center></div><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> richardfox1 <<a href="mailto:richardfox1@comcast.net">richardfox1@comcast.net</a>><br><b>Sent:</b> Friday, August 5, 2022 7:40 PM<br><b>To:</b> NFBNewsline-iOS <<a href="mailto:nfbnewsline-ios@nfb.org">nfbnewsline-ios@nfb.org</a>><br><b>Subject:</b> Feedback for NFB-NEWSLINE Mobile</span> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>I deleted and reinstalled NFB Newsline at around 5:30 am to solve the problem of articles not being displayed. It worked this morning, but I just reopened the app 5 minutes ago to find that no articles are being displayed again. The section list and articles list display just fine, but I can't read any articles. For now, I guess I will delete and reinstall again. Device: iPhone XR <br>iOS version: 15.6 <br>App Version: 3.1 <br>App Build Number: 3152 <br><br>Subscriber ID: 001199 <br>Security Code: 7823 <br><br>The above information will be used to assist NFB-NEWSLINE staff in resolving your concern.<br><br><br><br>Rick Fox <br>Sent from my iPhone<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>