<html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"><head><!--[if gte mso 9]><xml><o:OfficeDocumentSettings><o:AllowPNG/><o:PixelsPerInch>96</o:PixelsPerInch></o:OfficeDocumentSettings></xml><![endif]--></head><body><div class="ydp952ad341yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px;"><div></div>
<div dir="ltr" data-setdir="false"><div><span id="ydp8616666cdocs-internal-guid-166bbca9-7fff-2561-0840-375870c0e5b2"><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Hi, Tracy,</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Miss Ruth here! I’d never heard of that error code, and was curious to know what’s causing it, so I did a live chat with a Zoom agent. I copied the information from your email to see what they would tell us. Thanks for giving such great detail!</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Danica of Zoom said "</span><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(240, 240, 240); vertical-align: baseline; white-space: pre-wrap;">Upon checking on my resources, the reason why the user is receiving this error is that they are trying to sign in to the account."</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">I said, she said she'd never had to sign in before, so I don't think she was trying to sign into the account.</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Danica asked if you are using a browser or an application to join the meeting, and I guessed you were using a browser. </span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">She asked if you'd cleared the cookies and cache of the browser and I said, I don't think so.</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(240, 240, 240); vertical-align: baseline; white-space: pre-wrap;">Danica said, “For this one, kindly ask the user to clear the cookies and cache of the browser.” I asked, if that doesn’t work, is there anything else you might suggest?</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><div style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(240, 240, 240); vertical-align: baseline; white-space: pre-wrap;">Danica said, “Yes, please make sure that she is trying to join a meeting since receiving this error message is regarding trying to sign in to the account. Or she can always download the Zoom application. You can click this link to download the Zoom desktop application </span><a href="https://zoom.us/download" rel="nofollow" target="_blank" class="enhancr_card_2640178906">Video Conferencing, Web Conferencing, Webinars, Screen Sharing</a><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: rgb(240, 240, 240); text-decoration-line: underline; vertical-align: baseline; white-space: pre-wrap;">”</span></div><div><br></div><div id="ydp4cfd2855enhancr_card_2640178906" class="ydp4cfd2855yahoo-link-enhancr-card ydp4cfd2855ymail-preserve-class ydp4cfd2855ymail-preserve-style" style="max-width:400px;font-family:YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif" data-url="https://zoom.us/download" data-type="YENHANCER" data-size="MEDIUM" contenteditable="false"><a href="https://zoom.us/download" style="text-decoration:none !important;color:#000 !important" class="ydp4cfd2855yahoo-enhancr-cardlink" rel="nofollow" target="_blank"><table border="0" class="ydp4cfd2855card-wrapper ydp4cfd2855yahoo-ignore-table" cellpadding="0" cellspacing="0" style="max-width:400px"><tbody><tr><td width="400"><table border="0" class="ydp4cfd2855card ydp4cfd2855yahoo-ignore-table" cellpadding="0" cellspacing="0" width="100%" style="max-width:400px;border-width:1px;border-style:solid;border-color:rgb(224, 228, 233);border-radius:2px"><tbody><tr><td class="ydp4cfd2855card-primary-image-cell" background="https://s.yimg.com/lo/api/res/1.2/0fI2GVpcCVDic3X1yQr4jg--~A/Zmk9ZmlsbDt3PTQwMDtoPTIwMDthcHBpZD1pZXh0cmFjdA--/https://st3.zoom.us/static/6.3.10395/image/thumb.png.cf.jpg" bgcolor="#000000" valign="top" height="175" style="background-color: rgb(0, 0, 0); background-size: cover; position: relative; border-radius: 2px 2px 0px 0px; min-height: 175px;"><!--[if gte mso 9]><v:rect fill="true" stroke="false" style="width:396px;height:175px;position:absolute;top:0;left:0;"><v:fill type="frame" color="#000000" src="https://s.yimg.com/lo/api/res/1.2/0fI2GVpcCVDic3X1yQr4jg--~A/Zmk9ZmlsbDt3PTQwMDtoPTIwMDthcHBpZD1pZXh0cmFjdA--/https://st3.zoom.us/static/6.3.10395/image/thumb.png.cf.jpg"/></v:rect><![endif]--><table border="0" class="ydp4cfd2855card-overlay-container-table ydp4cfd2855yahoo-ignore-table" cellpadding="0" cellspacing="0" style="width:100%"><tbody><tr><td class="ydp4cfd2855card-overlay-cell" background="https://s.yimg.com/cv/ae/nq/storm/assets/enhancrV21/1/enhancr_gradient-400x175.png" bgcolor="transparent" valign="top" style="background-color: transparent; border-radius: 2px 2px 0px 0px; min-height: 175px;"><!--[if gte mso 9]><v:rect fill="true" stroke="false" style="width:396px;height:175px;position:absolute;top:-18px;left:0;"><v:fill type="pattern" color="#000000" src="https://s.yimg.com/cv/ae/nq/storm/assets/enhancrV21/1/enhancr_gradient-400x175.png"/><v:textbox inset="0,0,20px,0"><![endif]--><table border="0" class="ydp4cfd2855yahoo-ignore-table" height="175" style="width: 100%; min-height: 175px;"><tbody><tr><td class="ydp4cfd2855card-richInfo2" style="text-align:left;padding:15px 0 0 15px;vertical-align:top"></td><td class="ydp4cfd2855card-actions" style="text-align:right;padding:15px 15px 0 0;vertical-align:top"><div class="ydp4cfd2855card-share-container"></div></td></tr></tbody></table><!--[if gte mso 9]></v:textbox></v:rect><![endif]--></td></tr></tbody></table></td></tr><tr><td><table border="0" align="center" class="ydp4cfd2855card-info ydp4cfd2855yahoo-ignore-table" cellpadding="0" cellspacing="0" style="background:#fff;position:relative;z-index:2;width:100%;max-width:400px;border-radius:0 0 2px 2px;border-top:1px solid rgb(224, 228, 233)"><tbody><tr><td style="background-color:#ffffff;padding:16px 0 16px 12px;vertical-align:top;border-radius:0 0 0 2px"></td><td style="vertical-align:middle;padding:12px 24px 16px 12px;width:99%;font-family:YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif;border-radius:0 0 2px 0"><h2 class="ydp4cfd2855card-title" style="font-size: 14px; line-height: 19px; margin: 0px 0px 6px; font-family: YahooSans, Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif; color: rgb(29, 34, 40); max-width: 314px;">Video Conferencing, Web Conferencing, Webinars, Screen Sharing</h2><p class="ydp4cfd2855card-description" style="font-size: 12px; line-height: 16px; margin: 0px; color: rgb(151, 158, 168);">Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video an...</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></a></div><div> <br></div><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">I don’t know if any of this will be helpful. I asked if you could contact them directly and do a live chat, and she said, not unless you have a paid Zoom account.</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">If none of this info helps, I've got a Zoom room, so if you'd like to see if you can get into Zoom, we can do a test meeting tomorrow afternoon. Around 2 PM is free now, so pls let me know if you’d like to give it a try.</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Take good care!</span></p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"> </p><p dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 18pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Miss Ruth</span></p></span></div></div>
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On Thursday, December 22, 2022 at 08:42:14 PM EST, Tracy Carcione via NJTechDiv <njtechdiv@nfbnet.org> wrote:
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--></style><div><div class="yiv4860540322WordSection1"><p class="yiv4860540322MsoNormal">Help!</p><p class="yiv4860540322MsoNormal">I connected to a Zoom meeting last night, no problem. Today when I tried, I couldn’t connect. I put in my meeting ID, waited a while, and then it failed with error 100006000. I tried on 2 Windows machines and my iPhone, all with the same result. </p><p class="yiv4860540322MsoNormal">I looked up the error, and it says to check the internet connection, which is fine, and to check if I have the latest update, which I believe I do. </p><p class="yiv4860540322MsoNormal">I do not have a Zoom sign-in, but I’ve never needed one before. </p><p class="yiv4860540322MsoNormal">Can anyone advise me? I have another Zoom meeting Monday afternoon, and I really want to fix this problem before then. </p><p class="yiv4860540322MsoNormal"> </p><p class="yiv4860540322MsoNormal">Thanks, and happy holidays to all of you lovely people!</p><p class="yiv4860540322MsoNormal">Tracy</p><p class="yiv4860540322MsoNormal"> </p></div></div></div>_______________________________________________<br>NJTechDiv mailing list<br><a ymailto="mailto:NJTechDiv@nfbnet.org" href="mailto:NJTechDiv@nfbnet.org">NJTechDiv@nfbnet.org</a><br><a href="http://nfbnet.org/mailman/listinfo/njtechdiv_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/njtechdiv_nfbnet.org</a><br>To unsubscribe, change your list options or get your account info for NJTechDiv:<br><a href="http://nfbnet.org/mailman/options/njtechdiv_nfbnet.org/missruthnfb%40yahoo.com" target="_blank">http://nfbnet.org/mailman/options/njtechdiv_nfbnet.org/missruthnfb%40yahoo.com</a><br></div>
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