<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"></head><body dir="auto"><div dir="auto"><font size="5">Glad it all worked out, Tracy! I was interested to see what the code meant since I Zoom host so many meetings. Just goes to show that even the Zoom live chat people don't have all the answers. The rep I chatted with was reading her answers from a manual and asking her supervisor for input. And in the end, the answer they provided would not have solved the problem.</font></div><div dir="auto"><font size="5"><br></font></div><div dir="auto"><font size="5">That's somewhat disconcerting, since we rely on Zoom tech experts to be able to provide help in these situations! That's part of the reason I got a paid account.</font></div><div dir="auto"><font size="5">Anyway, happy holidays to you and yours🙂</font></div><div dir="auto"><font size="5"><br></font></div><div dir="auto"><font size="5">Take care, </font></div><div dir="auto"><font size="5">Miss Ruth </font></div><div dir="auto"><br></div><div dir="auto" id="composer_signature"><div dir="auto" style="font-size:12px;color:#575757">Sent from my Verizon, Samsung Galaxy smartphone</div></div><div dir="auto"><br></div><div><br></div><div dir="auto" style="font-size:100%;color:#000000"></div><div style="font-size:100%;color:#000000" dir="auto" align="left"><div>-------- Original message --------</div><div>From: Tracy Carcione via NJTechDiv <njtechdiv@nfbnet.org> </div><div>Date: 12/23/22  8:19 AM  (GMT-05:00) </div><div>To: 'New Jersey Technology Division List' <njtechdiv@nfbnet.org> </div><div>Cc: Tracy Carcione <carcione@access.net> </div><div>Subject: Re: [NJTechDiv] Zoom help </div><div><br></div></div><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks Miss Ruth.  I didn’t know you could live chat with a Zoom person.  An advantage to actually having a Zoom account, I suppose.  Thanks for your efforts on my behalf.  </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">When Zoom displayed the error, it said something about a firewall, but when I googled the error code, I got what your Zoom person said, something about signing in to an account.  </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The firewall bit led me to my internet provider, which led me to the fix.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Tracy</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> NJTechDiv [mailto:njtechdiv-bounces@nfbnet.org] <b>On Behalf Of </b>Miss Ruth Williams via NJTechDiv<br><b>Sent:</b> Thursday, December 22, 2022 9:40 PM<br><b>To:</b> Tracy Carcione via NJTechDiv<br><b>Cc:</b> Miss Ruth Williams<br><b>Subject:</b> Re: [NJTechDiv] Zoom help</span></p></div></div><p class="MsoNormal"> </p><div><div><div><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">Hi, Tracy,</span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif""> </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">Miss Ruth here! I’d never heard of that error code, and was curious to know what’s causing it, so I did a live chat with a Zoom agent. I copied the information from your email to see what they would tell us. Thanks for giving such great detail!</span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif""> </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">Danica of Zoom said "<span style="background:#F0F0F0">Upon checking on my resources, the reason why the user is receiving this error is that they are trying to sign in to the account."</span></span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif""> </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">I said, she said she'd never had to sign in before, so I don't think she was trying to sign into the account.</span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif""> </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">Danica asked if you are using a browser or an application to join the meeting, and I guessed you were using a browser. </span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif""> </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">She asked if you'd cleared the cookies and cache of the browser and I said, I don't think so.</span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif""> </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black;background:#F0F0F0">Danica said, â€śFor this one, kindly ask the user to clear the cookies and cache of the browser.” I asked, if that doesn’t work, is there anything else you might suggest?</span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif"">  </span></p><div><p class="MsoNormal"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black;background:#F0F0F0">Danica said, â€śYes, please make sure that she is trying to join a meeting since receiving this error message is regarding trying to sign in to the account. Or she can always download the Zoom application. You can click this link to download the Zoom desktop application </span><span style="font-family:"Helvetica","sans-serif""><a href="https://zoom.us/download">Video Conferencing, Web Conferencing, Webinars, Screen Sharing</a></span><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black;background:#F0F0F0">”</span><span style="font-family:"Helvetica","sans-serif""></span></p></div><div><p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif""> </span></p></div><div id="ydp4cfd2855enhancr_card_2640178906"><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td width="400" style="width:300.0pt;padding:0in 0in 0in 0in"><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border:solid #E0E4E9 1.0pt"><tbody><tr style="height:131.25pt"><td valign="top" style="border:none;background:black;padding:0in 0in 0in 0in;height:131.25pt"><p class="MsoNormal"><img width="396" height="175" src="cid:image001.png@01D916A7.135E0AA0" onmouseover="imageMousePointerUpdate(true)" onmouseout="imageMousePointerUpdate(false)"> </p><br style="mso-ignore:vglayout" clear="ALL"><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%"><tbody><tr><td valign="top" style="padding:0in 0in 0in 0in;border-radius: 2px 2px 0px 0px;min-height: 175px"><p class="MsoNormal"><span style="mso-ignore:vglayout;position:relative;z-index:251658240"><span style="position:absolute;left:0px;top:-18px;width:400px;height:179px"><img width="400" height="179" src="cid:image002.png@01D916A7.135E0AA0" alt="Text Box:" onmouseover="imageMousePointerUpdate(true)" onmouseout="imageMousePointerUpdate(false)"></span></span></p></td></tr></tbody></table></td></tr><tr><td style="border:none;padding:0in 0in 0in 0in;border-radius:0 0 0 2px"><div align="center"><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border:none;border-top:solid #E0E4E9 1.0pt;max-width:400px;border-radius:0 0 2px 2px;z-index:2"><tbody><tr><td valign="top" style="border:none;padding:12.0pt 0in 12.0pt 9.0pt"></td><td width="99%" style="width:99.0%;border:none;padding:9.0pt .25in 12.0pt 9.0pt;border-radius:0 0 2px 0"><h2 style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:4.5pt;margin-left:0in;line-height:14.25pt;max-width: 314px"><span style="font-size:10.5pt;font-family:"Segoe UI","sans-serif";color:#1D2228">Video Conferencing, Web Conferencing, Webinars, Screen Sharing</span></h2><p class="ydp4cfd2855card-description" style="margin:0in;margin-bottom:.0001pt;line-height:12.0pt"><span style="font-size:9.0pt;font-family:"Segoe UI","sans-serif";color:#979EA8">Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video an...</span></p></td></tr></tbody></table></div></td></tr></tbody></table></td></tr></tbody></table></div><div><p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif""> </span></p></div><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">I don’t know if any of this will be helpful. I asked if you could contact them directly and do a live chat, and she said, not unless you have a paid Zoom account.</span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif""> </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">If none of this info helps, I've got a Zoom room, so if you'd like to see if you can get into Zoom, we can do a test meeting tomorrow afternoon. Around 2 PM is free now, so pls let me know if you’d like to give it a try.</span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif""> </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">Take good care!</span><span style="font-family:"Helvetica","sans-serif""></span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Helvetica","sans-serif""> </span></p><p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:18.0pt;font-family:"Arial","sans-serif";color:black">Miss Ruth</span><span style="font-family:"Helvetica","sans-serif""></span></p></div></div></div><div id="yahoo_quoted_2031330605"><div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A">On Thursday, December 22, 2022 at 08:42:14 PM EST, Tracy Carcione via NJTechDiv <njtechdiv@nfbnet.org> wrote: </span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A"> </span></p></div><div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A"> </span></p></div><div><div id="yiv4860540322"><div><div><p class="yiv4860540322msonormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A">Help!</span></p><p class="yiv4860540322msonormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A">I connected to a Zoom meeting last night, no problem.  Today when I tried, I couldn’t connect.  I put in my meeting ID, waited a while, and then it failed with error 100006000.  I tried on 2 Windows machines and my iPhone, all with the same result. </span></p><p class="yiv4860540322msonormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A">I looked up the error, and it says to check the internet connection, which is fine, and to check if I have the latest update, which I believe I do. </span></p><p class="yiv4860540322msonormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A">I do not have a Zoom sign-in, but I’ve never needed one before. </span></p><p class="yiv4860540322msonormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A">Can anyone advise me?  I have another Zoom meeting Monday afternoon, and I really want to fix this problem before then. </span></p><p class="yiv4860540322msonormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A"> </span></p><p class="yiv4860540322msonormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A">Thanks, and happy holidays to all of you lovely people!</span></p><p class="yiv4860540322msonormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A">Tracy</span></p><p class="yiv4860540322msonormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A"> </span></p></div></div></div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#26282A">_______________________________________________<br>NJTechDiv mailing list<br><a href="mailto:NJTechDiv@nfbnet.org">NJTechDiv@nfbnet.org</a><br><a href="http://nfbnet.org/mailman/listinfo/njtechdiv_nfbnet.org">http://nfbnet.org/mailman/listinfo/njtechdiv_nfbnet.org</a><br>To unsubscribe, change your list options or get your account info for NJTechDiv:<br><a href="http://nfbnet.org/mailman/options/njtechdiv_nfbnet.org/missruthnfb%40yahoo.com">http://nfbnet.org/mailman/options/njtechdiv_nfbnet.org/missruthnfb%40yahoo.com</a></span></p></div></div></div></div></body></html>