<div dir="ltr">Unfortunately, I can't even get into the Help menu! :-( I seem to have a corrupted version of the program. Who knows how. I'm very careful with the websites I use online. I think I'll uninstall the corrupted program first just to be on the safe side.<div><br></div><div>Serena</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Oct 30, 2023 at 2:49 PM Mario Brusco via NJTechDiv <<a href="mailto:njtechdiv@nfbnet.org">njtechdiv@nfbnet.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Are you able to pop open the help menu by pressing alt+h?<br>
If so, down arrow to the repair installation option and press the enter <br>
key. If not, you most likely have a corrupted installation in which <br>
you'd have to download and install a fresh copy of the program.<br>
I'm not sure if it is necessary to uninstall what you have first.<br>
<br>
-------- Original Message --------<br>
From: Serena Cucco via NJTechDiv [mailto:<a href="mailto:njtechdiv@nfbnet.org" target="_blank">njtechdiv@nfbnet.org</a>]<br>
Sent: Monday, October 30, 2023 at 12:37 PM<br>
To: New Jersey Technology Division List <<a href="mailto:njtechdiv@nfbnet.org" target="_blank">njtechdiv@nfbnet.org</a>><br>
Cc: Serena Cucco <<a href="mailto:serena.c.cucco@gmail.com" target="_blank">serena.c.cucco@gmail.com</a>><br>
Subject: [NJTechDiv] Alt shortcut key not working in Adobe Reader<br>
Hi all,<br>
<br>
When I tried to make Adobe run in a maxamized window, Adobe said I need<br>
administrative permission to make this change. I'm using my personal<br>
computer, not a work computer. Why would Adobe say I need<br>
administrative permission? Then, when I tried alt H and E to try to get<br>
to the repair option, nothing happened. Would uninstalling Adobe and<br>
then reinstalling it work?<br>
<br>
Thanks,<br>
Serena<br>
<br>
On Sun, Oct 29, 2023 at 10:39 AM Mario Brusco via NJTechDiv<br>
<<a href="mailto:njtechdiv@nfbnet.org" target="_blank">njtechdiv@nfbnet.org</a> <mailto:<a href="mailto:njtechdiv@nfbnet.org" target="_blank">njtechdiv@nfbnet.org</a>>> wrote:<br>
<br>
Try performing a repair by pressing alt+h followed by e. Once the<br>
process is done, try to access the menu bar as you mentioned by<br>
pressing<br>
alt followed by a right arrow thru the menus.<br>
<br>
<br>
-------- Original Message --------<br>
From: Serena Cucco via NJTechDiv [mailto:<a href="mailto:njtechdiv@nfbnet.org" target="_blank">njtechdiv@nfbnet.org</a><br>
<mailto:<a href="mailto:njtechdiv@nfbnet.org" target="_blank">njtechdiv@nfbnet.org</a>>]<br>
Sent: Saturday, October 28, 2023 at 8:06 PM<br>
To: New Jersey Technology Division List <<a href="mailto:njtechdiv@nfbnet.org" target="_blank">njtechdiv@nfbnet.org</a><br>
<mailto:<a href="mailto:njtechdiv@nfbnet.org" target="_blank">njtechdiv@nfbnet.org</a>>><br>
Cc: Serena Cucco <<a href="mailto:serena.c.cucco@gmail.com" target="_blank">serena.c.cucco@gmail.com</a><br>
<mailto:<a href="mailto:serena.c.cucco@gmail.com" target="_blank">serena.c.cucco@gmail.com</a>>><br>
Subject: [NJTechDiv] Alt shortcut key not working in Adobe Reader<br>
Hi all,<br>
<br>
When I press the Alt key trying to bring up the menu bar in Adobe<br>
Reader, Jaws isn't reading. I presume this means the shortcut isn't<br>
working. When I use the left and right arrow keys to make Jaws <br>
read the<br>
menus, it isn't working, either. The only shortcut key that's working<br>
is Alt F to bring up the File menu, not the menu I'm looking for! <br>
:-( I<br>
googled it to no avail. I installed the latest Jaws update today. I<br>
also checked for updates in Adobe, but there aren't any available. <br>
Does<br>
anybody know what might be going on?<br>
<br>
Thanks,<br>
Serena<br>
<br>
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</blockquote></div>