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Hi Tracy, is he using mobile data or Wi-Fi,? Because if he is using mobile data or Wi-Fi, this might be part of the problem. The Wi-Fi may be a little weak for the video signal.<br id="lineBreakAtBeginningOfMessage">
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<div>On Dec 22, 2024, at 1:14 PM, Tracy Carcione via NJTechDiv <njtechdiv@nfbnet.org> wrote:</div>
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<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">My husband has an iPhone SE, 3<sup>rd</sup><span class="Apple-converted-space"> </span>generation, running the latest iOS.<o:p></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">His video feed keeps stopping while he’s trying to have AIRA help him with shopping. He doesn’t lose the connection, only the video, and AIRA can still take a picture, so the camera
is working.<o:p></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">I’m using the same kind of phone, and it hasn’t happened to me, but he uses AIRA more than I do.<o:p></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Anyone have any ideas? Otherwise we’ll have to try Apple Help.<o:p></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Tracy<o:p></o:p></div>
<div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"><o:p> </o:p></div>
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