<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><p style="box-sizing: inherit; margin: 0px 0px 2rem; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 14px; border: none; background-position: 0px 0px;" class=""><span style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; font-weight: 700; background-position: 0px 0px;" class="">Freedom Scientific is changing its support policy in September. Article <a href="https://blog.freedomscientific.com/new-support-eligibility-policy-for-jaws-zoomtext-and-fusion/" class="">here</a> and pasted below.</span></p><div class=""><br class=""></div><div class=""><br class=""></div><p style="box-sizing: inherit; margin: 0px 0px 2rem; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 14px; border: none; background-position: 0px 0px;" class=""><span style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; font-weight: 700; background-position: 0px 0px;" class="">Beginning September 1</span>, phone and email technical support will be available exclusively for customers with a current Software Maintenance Agreement (SMA), an active subscription, or customers licensed for the current version of JAWS, ZoomText, or Fusion.</p><p style="box-sizing: inherit; margin: 0px 0px 2rem; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 14px; border: none; background-position: 0px 0px;" class="">This change aligns our support policy with our licensing model and ensures consistent service for users. This change is for U.S. customers who receive technical support from Freedom Scientific.</p><h2 class="wp-block-heading" style="box-sizing: inherit; margin: 0px 0px 2rem; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 1.7em; border: none; font-weight: 400; line-height: 1.2em; background-position: 0px 0px;">Review Your License Status</h2><p style="box-sizing: inherit; margin: 0px 0px 2rem; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 14px; border: none; background-position: 0px 0px;" class="">Have questions or want to review your license status?</p><p style="box-sizing: inherit; margin: 0px 0px 2rem; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 14px; border: none; background-position: 0px 0px;" class="">Send an email to <a href="mailto:SWOrders@Vispero.com" style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; text-decoration: none; cursor: pointer; color: rgb(0, 95, 171); background-position: 0px 0px;" class="">SWOrders@Vispero.com</a> or call <span style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; font-weight: 700; background-position: 0px 0px;" class="">1 (800) 444-4443.</span></p><h2 class="wp-block-heading" style="box-sizing: inherit; margin: 0px 0px 2rem; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 1.7em; border: none; font-weight: 400; line-height: 1.2em; background-position: 0px 0px;">Use Our Online Resources</h2><p style="box-sizing: inherit; margin: 0px 0px 2rem; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 14px; border: none; background-position: 0px 0px;" class="">For access to all self-service support resources, visit <a href="https://support.freedomscientific.com/support" style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; text-decoration: none; cursor: pointer; color: rgb(0, 95, 171); background-position: 0px 0px;" class="">freedomscientific.com/support</a> or review the list of resources below:</p><ul style="box-sizing: border-box; margin: 0px 0px 2rem 3em; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 14px; border: none; list-style: circle; background-position: 0px 0px;" class=""><li style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; background-position: 0px 0px;" class=""><a href="https://fscompanion.freedomscientific.com/" style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; text-decoration: none; cursor: pointer; color: rgb(0, 95, 171); background-position: 0px 0px;" class="">FSCompanion</a> \u2013 Your AI-powered support assistant, available 24/7</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; background-position: 0px 0px;" class=""><a href="https://www.freedomscientific.com/support" style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; text-decoration: none; cursor: pointer; color: rgb(0, 95, 171); background-position: 0px 0px;" class="">Tech Support Articles</a> \u2013 Search our knowledge base for quick help</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; background-position: 0px 0px;" class=""><a href="https://www.freedomscientific.com/training/" style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; text-decoration: none; cursor: pointer; color: rgb(0, 95, 171); background-position: 0px 0px;" class="">Freedom Scientific Training Center</a> \u2013 Explore step-by-step guides, video lessons, and webinars</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; background-position: 0px 0px;" class=""><a href="https://www.freedomscientific.com/Enterprise" style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; text-decoration: none; cursor: pointer; color: rgb(0, 95, 171); background-position: 0px 0px;" class="">Enterprise Deployment Resources</a> \u2013 IT setup guides</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; background-position: 0px 0px;" class=""><a href="https://www.freedomscientific.com/Downloads" style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; text-decoration: none; cursor: pointer; color: rgb(0, 95, 171); background-position: 0px 0px;" class="">Downloads & Updates</a> \u2013 Latest software and requirements</li><li style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; background-position: 0px 0px;" class=""><a href="https://www.microsoft.com/en-us/accessibility/disability-answer-desk" style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; border: none; text-decoration: none; cursor: pointer; color: rgb(0, 95, 171); background-position: 0px 0px;" class="">Microsoft Accessibility Answer Desk</a> \u2013 Accessibility support for Windows and Office</li><li class=""></li></ul><div class="sharedaddy sd-sharing-enabled" style="box-sizing: inherit; margin: 0px; padding: 0px; vertical-align: baseline; outline: 0px; font-size: 14px; border: none; clear: both; background-position: 0px 0px;"></div></body></html>