[Nyagdu] [nagdu] Another issues with Guide Dogs on US Airlines, Just saw this on ABC News this morning

Thu Nov 14 12:36:09 UTC 2013

here, here Michael.

-----Original Message-----
From: Michael Hingson [mailto:mike at michaelhingson.com] 
Sent: Thursday, November 14, 2013 7:33 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'; 'New
York Association of Guide Dog Users'; 'travelandtourism'
Cc: 'Yingling, Valerie'; 'Mark` Riccobono'; mike at michaelhingson.com; 'Albert
J Rizzi'
Subject: RE: [nagdu] [Nyagdu] Another issues with Guide Dogs on US Airlines,
Just saw this on ABC News this morning

I would note that I am seeing an increasing level of inappropriate treatment
of me by airline personnel.  They insist on help when it is not required.
They have not provided good information to allow me to move from terminal to
terminal in places like DFW.

Last Friday an airport individual prevented me from boarding a bus to go
from one terminal to another in Los Angeles because she said the bus was too
crowded for me and my guide dog to go on the bus even though others were
allowed to board after I was stopped.  When I attemped to pass this airport
person she blocked me and told the driver to leave.

I am going to contact the airline and find out what kind of training they
are truly providing.  I believe training has degraded. 

Best,

Michael Hingson

The Michael Hingson Group, INC.
"Speaking with Vision"
Michael Hingson, President
(415) 827-4084
info at michaelhingson.com
To order Michael Hingson's new book, Thunder Dog, and check on Michael
Hingson's speaking availability for your next event please visit:
www.michaelhingson.com

To purchase your own portrait of Roselle painted by the world's foremost
animal artist, Ron Burns, please visit http://www.ronburns.com/roselle

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Albert J Rizzi
Sent: Thursday, November 14, 2013 3:28 AM
To: 'New York Association of Guide Dog Users'; 'travelandtourism'; 'Tina
Thomas'
Cc: 'Yingling, Valerie'; 'Mark` Riccobono'
Subject: Re: [nagdu] [Nyagdu] Another issues with Guide Dogs on US Airlines,
Just saw this on ABC News this morning

Cheryl,

this is the second time this year a flight attendant from US Airways
disrespected and discriminated against me as a customer.

the flight was cancelled because everyone of the 345 passengers on the plane
argued with security saying that the flight attendant was lying and
misrepresenting the truth.

I was sitting in the back of a small plane without a seat in front of  me to
actually put my dog under. I had to borrow the space under another seat in
front of another passenger. so the flight attendant did not even try to get
me a seat to work with that would have allowed me to follow the procedures
at all.

I am just off the phone with NNBC and will be following this matter up with
my attorneys.

I am happy to let you all know that people out there want to support us and
our rights to travel, and support the truth, and not the misrepresentations
that US Airways is stating about the safety of their crew or the passengers
being an issue.

-----Original Message-----
From: Nyagdu [mailto:nyagdu-bounces at nfbnet.org] On Behalf Of cheryl
echevarria
Sent: Thursday, November 14, 2013 6:21 AM
To: nyagdu; travelandtourism; Tina Thomas
Cc: Yingling, Valerie; Mark` Riccobono
Subject: [Nyagdu] Another issues with Guide Dogs on US Airlines, Just saw
this on ABC News this morning

http://abclocal.go.com/wabc/video?id=9325219#

Good morning all:
US Airlines cancelled there flight because guide dog users couldn't get his
dog under the seat in time for take off so they cancelled the flight, really
wow!!!
I just saw this story on ABC News just now. I don't know if Albert Rizzi is
still on the NAGDU or NYAGDU Lists, but he was involved in the story.
Albert if you are there, you know from our postings that both NAGDU and
Travel and Tourism Division are heavily working on these issues with the
airlines.
>From what I heard on the news  and the link to the video is attached.
What are they are saying, US Airlines cancelled the flight in Philadelphia
and bused all of the passengers back to McArthur Airport here on Long
Island, because the flight crew said that Mr. Rizzi, couldn't get his dog to
get under the seat of the plane in front of him for take off. FYI, from the
passengers that were interviewed at Islip returning home this morning,
remember this was a live video, so it was around 5AM this morning. That Mr.
Rizzi was in no way out of line, or his dog was not listening to him. 
But the flight attendants say other wise. So the Captain come on the loud
speaker and because of the issues, they are cancelling the flight and
everyone was going to be bused back to Long Island.
NAGDU and Travel and Tourism, we need stuff like this to stop. I know Marion
Gwizdala and I have spoken and working on a resolution to educate the
airlines, so these issues do not happen again.
I am hoping that when Albert can will give a full report on the issues, and
even though he is not a member of NAGDU and just a member of this list, that
we can work together to stop these issues.
If you did not listen to the Echevarria Travel Show this past month with me
and my co-host Margo Downey, we had President Marion Gwizdala on part of the
show and we spoke of these issues.
This is the 3rd Airline to have issues with people with guide dogs and also
cane users that do not respect us and understand the FAA and Aircraft
Carriers Act.
Please go to my blog page for the recent show from November 6, 2013 where we
also had Dwight Sayer, President, National Association of Blind Veterans.
http://echevarriatravelblog.com/?page_id=1464
Thank you.
Cheryl Echevarria, Board MemberNYAGDU
and PresidentNFB Travel and Tourism
www.nfbtravel.orgcherylandmaxx at hotmail.com631-236-5138

Disabled Entrepreneur of the Year 2012 of NY StateLeading the Way in
Independent Travel!
Cheryl Echevarria,
Ownerwww.echevarriatravel.com631-456-5394reservations at echevarriatravel.com
 Your old car keys can be the keys to literacy for a blind child.  Donate
your unwanted vehicle to us by clicking www.nfb.org/vehicledonations or call
855-659-9314. Echevarria Travel has partnered with Braille Smith.
www.braillesmith.com for all her braille needs.  Gail Smith is the Secretary
of the NFB of Alabama 		 	   		  
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