[Oagdu] Dealing with insurance companies.

[Deanna Lewis]

Hi,
The lady who gave us a hassle was from Progressive. But, I believe that she was trying to pass the blame onto Enterprise (claiming it was their policy, but they might make an exception).
Thanks everyone for the feedback.
Deanna

From: OAGDU [mailto:oagdu-bounces at nfbnet.org] On Behalf Of Timothy J. Meloy via OAGDU
Sent: Thursday, June 16, 2016 3:31 PM
To: Ohio Association of Guide Dog Users List
Cc: Timothy J. Meloy
Subject: Re: [Oagdu] Dealing with insurance companies.

Definitely think we should advocate on this issue. Is the complaint though with progressive or enterprise?
TJ e

On Jun 16, 2016, at 11:11 AM, Deanna Lewis via OAGDU <oagdu at nfbnet.org<mailto:oagdu at nfbnet.org>> wrote:
Hi all,
On June 2nd, my mom and I were stuck in traffic on the highway in the rain. A car rear-ended us and did a slight bit of damage to the car. Luckily, we weren’t going very fast, and Mambo was not in the car at the time of the accident. But, I just experienced this issue with the other driver’s insurance company and it’s really upset me. So, here goes…
My mom took our car to Progressive today so that they could inspect it and evaluate what needs to be fixed. They did not want to let us rent a loaner car because they do not allow “pets” in them. We explained that he is a guide dog and I reminded them of the laws. But, the lady insisted that Enterprise would not allow “pets”, but she was going to check to see if they would make an exception. I’d also like to mention that we just rented a car from Enterprise a few weeks ago, with no issues. They did “allow” us to get a rental car, but the lady was pretty rude, although so was my mom. For anyone who knows my mom, you know what I mean /smiles/.
So, I’m still really angry about this, and I am thinking of filing a complaint with Progressive.
This also reminded me that we need to look into AAA and towing companies, in regard to service dogs. Debbie, I haven’t forgotten you and the issue you had!
What do you guys think? I may also try calling the Nagdu hotline. Although they did not deny access, they still tried to and gave us a hard time.
Deanna



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