[Oagdu] Almost denied service by an Uber driver!

[Marianne Denning]

It sounds like it worked out well and great job with the education piece!

On Wed, May 24, 2017 at 9:19 AM, Deanna Lewis via OAGDU <oagdu at nfbnet.org>
wrote:

> Hi all,
>
> Yesterday, I was heading home and decided to take Uber. So far, all of my
> experiences have been pretty good. But, yesterday was a bit of a challenge.
> I was waiting in the parking lot, and sent the driver a message letting her
> know that is where I would be. The app notified me that the driver was
> arriving, but there were no cars nearby. She calls me a few minutes later
> and she had actually passed up the parking lot and was out on the street,
> near an intersection and blocking traffic. I’m surprised that no one beeped
> at her. So, I make my way to the car and she rolls down the window and here
> is a bit of our conversation:
>
> Driver: I don’t take dogs.
>
> Me: He is a service dog and you have to take me, it’s the law.
>
> Driver: I can’t take dogs, I’m allergic and scared of dogs.
>
> Me: I understand that, but when you sign up to work for Uber you have to
> take passengers with service animals. And if you don’t take us, I’ll have
> to report you and you could lose your job.
>
> She continued to argue with me a bit more, but finally she agreed to take
> us. I wasn’t going to take “no” for an answer!
>
> Once we were in the car, we started to talk. I was better able to explain
> to her what a service animal is and what he does. She told me that she is
> from Africa and they do not have service dogs there. She seemed fascinated
> by all of the tasks he does and how well behaved he was.
>
> All in all, I think that in this case, education was key. It actually felt
> very invigorating to be so assertive. I fought for my rights, but did so in
> a friendly and professional manner.
>
>
>
> I did however fill out the survey on the NFB website for the rideshare
> testing project. I also urge others to do so. Here is the info:
>
> ***
>
> If you have a service animal and use Uber or Lyft to get around, be sure
> to fill out our
>
> questionnaire: https://nfb.org/rideshare-test
>
>
>
> Just wanted to share my experience with you all and hope that you will
> share yours as well.
>
>
>
> Deanna and Mambo
>
>
>
>
>
>
>
>
>
> --
> This email was Malware checked by UTM 9. http://www.sophos.com
>
> Sent from the Clovernook email system
>
>
> _______________________________________________
> OAGDU mailing list
> OAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/oagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> OAGDU:
> http://nfbnet.org/mailman/options/oagdu_nfbnet.org/
> marianne%40denningweb.com
> List archives:  http://www.nfbnet.org/pipermail/oagdu_nfbnet.org
>
>


-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/oagdu_nfbnet.org/attachments/20170524/dbe01919/attachment.html>