[Oagdu] Lyft

[Charles Hiser]

Hey guys,

I've seen this before several times. Lyft will tell you it's so the drivers can prvide you with the best experience. It's to help you get a car that will better suit your needs, and the drivers can't legally discriminate, blah blah blah. I've never asked how hard it is to get that note removed, but it's probably a good idea.

Best,

Charles Hiser

> On Feb 15, 2019, at 10:07 AM, Deanna Lewis via OAGDU <oagdu at nfbnet.org> wrote:
> 
> Hi all,
> I took a Lyft into work this morning. The driver was very nice and knowledgeable; he had no issues with Mambo.
> However, he mentioned that there was a note in my profile that states I have a service dog. I am not very comfortable with that note in there. If a driver sees that I use a guide dog ahead of time, that will give them a reason to deny me simply because of the dog. They could tell Lyft any number of excuses for cancelling the ride, so how could I or Lyft prove that they denied me due to the presence of my guide dog? I do not typically give advanced notice, and in my opinion, that note in my profile should be removed. I think I will call Lyft today to ask that they remove the note that I use a service dog from my profile.
> Has anyone else encountered this?
> Thanks!
> Deanna
>  
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