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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>This is not the only research but please use this to gain more knowledge. <o:p></o:p></p><p class=MsoNormal><a href="https://www.uber.com/newsroom/nfb-settlement#content"><b><span style='color:white;background:#1C1B1B;text-decoration:none'>Skip to content</span></b></a><a href="https://www.uber.com/newsroom/nfb-settlement#footer"><b><span style='color:white;background:#1C1B1B;text-decoration:none'>Skip to footer</span></b></a><span style='mso-ligatures:none'><o:p></o:p></span></p><p class=MsoNormal><a href="https://www.uber.com/newsroom/"><span class=top-bartitle><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:white;text-decoration:none'>Newsroom</span></span></a><o:p></o:p></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-list:l5 level1 lfo1;box-sizing: border-box;display:inline-block'><a href="https://www.uber.com/newsroom/news/"><span style='color:silver;text-decoration:none'>News</span></a><o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-list:l5 level1 lfo1;box-sizing: border-box;display:inline-block'><a href="https://www.uber.com/newsroom/company-info/"><span style='color:silver;text-decoration:none'>Company info</span></a><o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-list:l5 level1 lfo1;box-sizing: border-box;display:inline-block'><a href="https://www.uber.com/newsroom/leadership/"><span style='color:silver;text-decoration:none'>Leadership</span></a><o:p></o:p></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-list:l5 level1 lfo1;box-sizing: border-box;display:inline-block'><a href="https://www.uber.com/newsroom/media-assets/"><span style='color:silver;text-decoration:none'>Media assets</span></a><o:p></o:p></li></ul><p class=MsoNormal style='background:white'><span class=article-dateline><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:white'>US</span></span><span class=push-micro--sides><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:white'> | </span></span><span class=article-dateline><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:white'>Apr 30, 2016</span></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:white'><o:p></o:p></span></p><h1 style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:22.5pt;margin-left:0in;background:white'><span style='font-size:27.0pt;font-family:"Helvetica",sans-serif;color:white;font-weight:normal'>Settlement with the National Federation of the Blind<o:p></o:p></span></h1><p class=MsoNormal style='background:white'><span class=posted-by><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#BBBBBB'>Written by</span></span><span class=author><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#BBBBBB'>Sarah</span></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:white'><o:p></o:p></span></p><p class=legal style='margin:0in;background:white;box-sizing: border-box'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#717171'>Share<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;line-height:200%;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black'>UPDATE • MARCH 1, 2017<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;line-height:200%;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black'>As part of Uber’s settlement with the National Federation of the Blind (NFB), we have taken steps to provide driver-partners with additional information regarding their contractual and legal obligations to transport riders with service animals. These steps include:<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box' type=disc><li style='color:black;margin-top:0in;margin-bottom:15.0pt;line-height:200%;mso-list:l3 level1 lfo2;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif'>An updated service animal policy: Uber has updated its <a href="https://accessibility.uber.com/service-animal-policy/" target="_blank"><span style='color:black'>service animal policy</span></a>, which highlights driver-partners’ contractual and legal obligations to riders traveling with service animals, as well as the company’s continuing commitment to addressing rider complaints.<o:p></o:p></span></li></ul><ul style='margin-top:0in;box-sizing: border-box' type=disc><li style='color:black;margin-top:0in;margin-bottom:15.0pt;line-height:200%;mso-list:l0 level1 lfo3;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif'>In-app notifications for new and existing drivers: All new driver-partners receive an in-app notification that requires them to acknowledge their contractual and legal obligations related to accepting service animals on trips. Existing driver-partners received that in-app notification earlier this year.<o:p></o:p></span></li></ul><ul style='margin-top:0in;box-sizing: border-box' type=disc><li style='color:black;margin-top:0in;margin-bottom:15.0pt;line-height:200%;mso-list:l4 level1 lfo4;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif'>Updated quarterly communications: All driver-partners receive an email once every three months with information related to transporting riders with service animals.<o:p></o:p></span></li><li style='color:black;margin-top:0in;margin-bottom:15.0pt;line-height:200%;mso-list:l4 level1 lfo4;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif'>Process for reporting a service animal denial: Our specialized support team handles all service animal-related complaints to ensure that alleged incidents are appropriately investigated, documented, and resolved. These reports can be filed in our Accessibility Help Center from within the Uber app or from a computer using <a href="https://help.uber.com/h/5f3eac46-e977-44a0-873e-f1881d48f4cb" target="_blank"><span style='color:black'>this form</span></a>.<o:p></o:p></span></li></ul><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;line-height:200%;background:white;box-sizing: border-box'><strong><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black;font-weight:normal'>ORIGINAL POST</span></strong><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black'><o:p></o:p></span></p><p style='margin:0in;line-height:200%;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black'>Today we have asked for approval from the U.S. District Court for the Northern District of California to settle a lawsuit brought by the local chapter of the National Federation of the Blind.<o:p></o:p></span></p><p style='margin:0in;line-height:200%;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black'>As part of this settlement, we have agreed to take steps to make clear to drivers using Uber that they are obligated to transport to any passenger with a service animal. If the settlement is approved, drivers will see a pop-up in the Uber app reminding them of this obligation. We will also send periodic email reminders to drivers.<o:p></o:p></span></p><p style='margin:0in;line-height:200%;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black'>We have also agreed to publish a service animal policy which, in addition to our <a href="https://www.uber.com/legal/other/code-of-conduct/"><span style='color:black'>code of conduct</span></a> and <a href="https://www.uber.com/legal/other/driver-deactivation-us-english/"><span style='color:black'>new deactivation policy</span></a>, makes clear that any driver found to have refused someone with a service animal will be barred from using the Uber platform.<o:p></o:p></span></p><p style='margin:0in;line-height:200%;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black'>We will also pay the National Federation of the Blind $225,000 over three years, and the Federation will run a testing program to evaluate the effectiveness of the settlement by having blind riders request and take trips on Uber.<o:p></o:p></span></p><p style='margin:0in;line-height:200%;background:white;box-sizing: border-box'><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black'>Our goal at Uber is to make transportation options more accessible to all individuals, including those who are blind, low-vision or have other disabilities. We are committed to continuing to build <a href="https://www.uber.com/newsroom/https:/www.uber.com/newsroom/commitment-to-innovation-for-the-blind-and-low-vision-community/"><span style='color:black'>technological solutions</span></a> that support everyone’s ability to easily move around their communities.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;line-height:200%;background:white;box-sizing: border-box'><strong><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black;font-weight:normal'><a href="http://www.nfb-serviceanimal-settlement.com/media/615300/class_notice_-_8.4_update.pdf"><span style='color:black'>Here</span></a> is a link to the Notice of Proposed Settlement.</span></strong><span style='font-size:12.0pt;line-height:200%;font-family:"Helvetica",sans-serif;color:black'><o:p></o:p></span></p><h4 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future<o:p></o:p></span></a></span></h5><p class=MsoNormal style='background:#F8F8F9;vertical-align:top'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal style='background:#F8F8F9;vertical-align:top'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'><a href="https://www.uber.com/newsroom/u4b_2023_whats_new/"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#4265CC;text-decoration:none'><o:p></o:p></span></a></span></p><p class=feed-info style='mso-margin-top-alt:9.0pt;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;background:#F8F8F9;vertical-align:top;box-sizing: border-box'><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#77797A'><a href="https://www.uber.com/newsroom/u4b_2023_whats_new/"><span style='color:#77797A;text-decoration:none'>US | Jun 1</span><span style='font-family:"Calibri",sans-serif;color:#77797A;text-decoration:none'><o:p></o:p></span></a></span></p><h5 style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;mso-line-height-alt:13.9pt;background:#F8F8F9;vertical-align:top;box-sizing: border-box;display:-webkit-box;text-overflow: ellipsis;-webkit-line-clamp: 2;-webkit-box-orient: vertical;overflow:hidden'><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:black;font-weight:normal'><a href="https://www.uber.com/newsroom/u4b_2023_whats_new/"><span style='color:black;text-decoration:none'>Uber is reviving the business traveler experience<o:p></o:p></span></a></span></h5><p class=MsoNormal style='background:#F8F8F9;vertical-align:top'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:1.0pt;font-family:"Helvetica",sans-serif;color:black'><a 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style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:white'><a href="https://privacy.uber.com/privacy/us"><span style='color:white;text-decoration:none'>Do not sell or share my personal information</span></a><o:p></o:p></span></p><p class=MsoNormal style='vertical-align:top'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:white'><a href="https://www.uber.com/about/"><span style='font-size:13.5pt;color:white;text-decoration:none'>Company</span></a><o:p></o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:white;mso-list:l1 level1 lfo5;vertical-align:top;box-sizing: border-box'><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'><a href="https://investor.uber.com/?_ga=2.215761616.69077389.1595264595-1256133624.1594914887" target="_blank"><span style='color:white;text-decoration:none'>Investors</span></a><o:p></o:p></span></li><li class=MsoNormal style='color:white;mso-list:l1 level1 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href="https://www.uber.com/legal/document/?name=general-terms-of-use"><span style='color:white;text-decoration:none'>Terms</span></a><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Arial",sans-serif;mso-ligatures:none'>Richard Payne, President<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Arial",sans-serif;mso-ligatures:none'>National Federation of the Blind of Ohio<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Arial",sans-serif;mso-ligatures:none'>937/829/3368<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Arial",sans-serif;mso-ligatures:none'><a href="mailto:Rchpay7@gmail.com"><span style='font-family:"Times New Roman",serif'>Rchpay7@gmail.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:18.0pt;font-family:"Arial",sans-serif;mso-ligatures:none'>The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back.</span><span style='mso-ligatures:none'><o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='mso-ligatures:none'>From:</span></b><span style='mso-ligatures:none'> OAGDU <oagdu-bounces@nfbnet.org> <b>On Behalf Of </b>Marianne Denning via OAGDU<br><b>Sent:</b> Saturday, July 8, 2023 3:05 PM<br><b>To:</b> 'Ohio Association of Guide Dog Users List' <oagdu@nfbnet.org><br><b>Cc:</b> marianne@denningweb.com<br><b>Subject:</b> [OAGDU] OAGDU monthly meeting<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Here is the Zoom information for our meeting on Sunday, July 9. <o:p></o:p></p><p class=MsoNormal>Marianne Denning is inviting you to a scheduled Zoom meeting.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Topic: OAGDU<o:p></o:p></p><p class=MsoNormal>Time: Jul 9, 2023 07:00 PM Eastern Time (US and Canada)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Join Zoom Meeting<o:p></o:p></p><p class=MsoNormal><a href="https://us02web.zoom.us/j/81901396479?pwd=UkE1Zi9IMGdPOWlPTlZYd0JPNU9WZz09">https://us02web.zoom.us/j/81901396479?pwd=UkE1Zi9IMGdPOWlPTlZYd0JPNU9WZz09</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Meeting ID: 819 0139 6479<o:p></o:p></p><p class=MsoNormal>Passcode: 121520<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>---<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>One tap mobile<o:p></o:p></p><p class=MsoNormal>+13126266799,,81901396479#,,,,*121520# US (Chicago)<o:p></o:p></p><p class=MsoNormal>+16469313860,,81901396479#,,,,*121520# US<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>---<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Dial by your location<o:p></o:p></p><p class=MsoNormal>• +1 312 626 6799 US (Chicago)<o:p></o:p></p><p class=MsoNormal>• +1 646 931 3860 US<o:p></o:p></p><p class=MsoNormal>• +1 929 205 6099 US (New York)<o:p></o:p></p><p class=MsoNormal>• +1 301 715 8592 US (Washington DC)<o:p></o:p></p><p class=MsoNormal>• +1 305 224 1968 US<o:p></o:p></p><p class=MsoNormal>• +1 309 205 3325 US<o:p></o:p></p><p class=MsoNormal>• +1 719 359 4580 US<o:p></o:p></p><p class=MsoNormal>• +1 253 205 0468 US<o:p></o:p></p><p class=MsoNormal>• +1 253 215 8782 US (Tacoma)<o:p></o:p></p><p class=MsoNormal>• +1 346 248 7799 US (Houston)<o:p></o:p></p><p class=MsoNormal>• +1 360 209 5623 US<o:p></o:p></p><p class=MsoNormal>• +1 386 347 5053 US<o:p></o:p></p><p class=MsoNormal>• +1 507 473 4847 US<o:p></o:p></p><p class=MsoNormal>• +1 564 217 2000 US<o:p></o:p></p><p class=MsoNormal>• +1 669 444 9171 US<o:p></o:p></p><p class=MsoNormal>• +1 669 900 6833 US (San Jose)<o:p></o:p></p><p class=MsoNormal>• +1 689 278 1000 US<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Meeting ID: 819 0139 6479<o:p></o:p></p><p class=MsoNormal>Passcode: 121520<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Find your local number: <a href="https://us02web.zoom.us/u/khiJNt2UR">https://us02web.zoom.us/u/khiJNt2UR</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>