[Ohio-talk] Fw: ATM Testing Project

[Sheri]

Hello J. W.,
Please let me be of service to be a tester of the machines. It would be a
privelage.
Sheri Albers

-----Original Message-----
From: ohio-talk-bounces at nfbnet.org [mailto:ohio-talk-bounces at nfbnet.org] On
Behalf Of Dr. JW Smith
Sent: Sunday, April 03, 2011 10:19 AM
To: NFB of Ohio Announcement and Discussion List
Subject: [Ohio-talk] Fw: ATM Testing Project

Colleagues, in the past Jerry percell and Deborah Kendrick have been our
main testers and they will be taking on some of these this time as well
gratefully as far as I'm concerned.

I was wondering if any of you might be interested in being testers of
machines located in your area's as well.

Please let me know as soon as you can.

jw

Dr. J. Webster Smith
President National Federation of the Blind of Ohio P.O.BOX 458 Athens, Ohio,
45701-0458 Phone Number - 740-592-6326 "Changing What it Means to be Blind"
----- Original Message -----
From: ATM Test Coordinator
To: jwsmithnfb at frontier.com
Sent: Monday, March 21, 2011 4:19 PM
Subject: ATM Testing Project


Dear Dr. Smith,  
 
I am working with Ron Gardner on the Cardtronics ATM Testing Project.  Thank
you for your willingness to participate in the ATM Testing Project.  We have
been requested to test eight ATM machines located within your state
affiliate.  Attached you will find a list of 20 ATM machines from which you
can choose the required number to test.  The attached document is an excel
spreadsheet, and the name of the city in which each ATM is located is listed
in column E.  Please identify and send me the name and e-mail address of
each individual in your affiliate who will be testing these machines in
their geographic area.  



Important Instructions:  The instructions on testing the ATM machine and
filing the test report are found below.  Forward this e-mail which includes
instructions for testing the machines along to them and ask them to e-mail
me with a list of the machines they will be testing so we can ensure that we
do not duplicate machines being tested. If you have questions, you can
e-mail Ron Gardner at rgardner at nfb.org or reply to this e-mail at
ATM.testing at gmail.com.  
 
Following are the general instructions from Ron Gardner regarding the
National Federation of the Blind ATM testing project:


National Federation of the Blind ATM Testing Project

Welcome to the Cardtronics ATM Testing Project.  Note: This is a general
email providing instructions to all ATM testers.  The purpose of this
project is to test the voice guidance accessibility of at least 135
Cardtronics ATM machines across the country.  You have been identified by
your state affiliate president as an individual who is willing to test one
or more ATM machines and fill out a web-based form and submit it on line.
If you are willing to locate and test a particular ATM machine in your area
and answer ten yes/no questions and submit your answers on an online form,
please continue reading these instructions.  
 
What ATM machines are being tested:

There are thousands of Cardtronics ATM machines in the United States.
Attached you will find information about specific ATM machines located in
your area.  This attachment contains the serial number, location, and
address for the ATM machines that are available for you to test in your
area.  The questionnaire you will fill out online after you have tested the
ATM machine will require you to record this specific information into the
questionnaire.  (See below)
 
Dr. Maurer has authorized the payment of $100 per Cardtronics ATM machine
tested.  That is, if the ATM machine is tested and the online form is
submitted properly, $100 will be sent to the affiliate in which the ATM
machine is located.  The affiliate president is encouraged to share this
$100 payment with the individual who actually conducts the ATM test and
submits the report.  The purpose of sharing the $100 payment is to help
offset expenses incurred by the ATM tester.  This $100 per machine payment
is limited to the first 135 online reports received from across the country.
ATM testers are encouraged to conduct the test and submit the online form as
soon as possible so as to be among the first 135 online reports which are
received.  The Web site will track the order in which the forms are
received.  I will notify all presidents when no more tests are needed or
when the required number of tests are received so as not to incur
unnecessary effort.  
 
People to contact:

Ron Gardner is coordinating this ATM Testing Project.  If you have questions
or problems during any part of the ATM test process, please contact the ATM
test coordinator by either replying to this email or sending a separate
email to  atm.testing at gmail.com   Emails you receive for this project should
be identifiable in two ways.  The email will come from ATM Testing
Coordinator and all emails should have the words "ATM Testing Project" in
the subject line.
 
Before leaving to test a machine:

Before leaving to test an ATM machine, you must review this email with
specific instructions about testing the ATM machines in your area and the
attached list of machines with their exact location and serial number.
Remember, we are only testing Cardtronics ATM machines.  This list contains
locations for only those machines which have been reported as currently
accessible.
 
You will need to have a pair of standard headphones or earbuds and an ATM
card or check card.  In order to test the machine you will also have to have
your Personal Identification Number (PIN).  It is strongly recommended that
you take notes about the machine being tested to facilitate accurate answers
on the questionnaire. 

You will also need to review the questions you will be asked regarding the
machine.  You can find these questions by logging on to www.nfb.org/atmtest
You will go to this same website and fill out this same form after
conducting the test.
 
After locating the ATM machine:

Determine whether there are tactile icon images which help to locate items
such as headphone jack, keypad, and cash dispenser.  Plug your headphones in
and follow the instructions.  You should be given instructions as to how to
insert your ATM or debit card.  For example, you should be told whether the
card is vertical with raised numbers on the left or horizontal with raised
numbers up.  Be sure to notice whether the voice guided instructions match
the actual layout of this machine.
 
You should be given the location of the "enter" key, the "back" key, and the
"cancel" or "end transaction" key.  You will be asked to enter your PIN
followed by the enter key.  The voice guidance should not repeat the numbers
you enter.  This helps prevent unauthorized disclosure of your PIN.
 
It is important that you test the following three functions:  

1. Are you able to check the balance in your checking and/or savings
account?

2. Are you able to transfer funds and verify the amount being transferred
between accounts?  For example, $25.15 transferred from checking to savings.
Did the voice guidance system verify the amount you entered to be
transferred?

3. Cash withdrawal (you will be charged a small ATM fee for a cash
withdrawal).  Does the voice guidance system ask you to confirm the
acceptance of the fee?  
 
It is important that you test the cash withdrawal function by entering in a
specific dollar amount to be withdrawn.  For example, $20, $40, etc.  Were
you able to determine the amount of cash to be withdrawn?  For example, did
the voice guidance system verify that you entered $20.00 as opposed to $.20
or $2.00?
 
After the ATM test:

As soon after the ATM test as possible, go online to www.nfb.org/atmtest
You can hit the link that says "Skip to main content this page".  You will
need to fill out the personal information requested.  Your state and date of
test options are drop down choices.  
 
After entering the test date, you will be asked to enter the ATM
identification information.  It is very important that you enter the
specific information you received in the attachment to this email.  This
attachment contains the serial number, location, and address of one or more
ATM machines in your area.  We strongly recommend that you copy and paste
the specific ATM information from this list into this box on the ATM test
questionnaire form.  Caution: You should only copy and paste the information
for one machine per questionnaire.  If you test more than one machine, you
will need to copy and paste the information into another questionnaire for
each ATM machine tested.  
 
Next, mark either yes or no on each question.  You may need to tab forward
and backward a couple of times to make sure you are marking your yes/no
answer correctly.  
 
Question 11 is an edit box.  You can enter comments about this specific ATM
machine in this box if you desire.  After verifying that all information on
the form is correct, hit the "submit" button.  You should receive an
automated response indicating that your ATM test questionnaire was received.
 
Conclusion:

Again, if you have questions, contact the ATM testing coordinator at
atm.testing at gmail.com or Ron Gardner directly at rgardner at nfb.org.  
 
Thank you for participating in the Cardtronics ATM testing project.  Your
efforts will help the National Federation of the Blind continue to ensure
better access for all blind Americans.