[Ohio-talk] FW: [Jobs] Freedom Scientific Technical Support Specialist Needed

[Jordy Stringer]

For anyone interested 

 

From: jobs-bounces at nfbnet.org [mailto:jobs-bounces at nfbnet.org] On Behalf Of
David Andrews
Sent: Tuesday, August 07, 2012 2:17 AM
To: jobs at nfbnet.org
Subject: [Jobs] Freedom Scientific Technical Support Specialist Needed

 


Posted on behalf of Freedom Scientific Technical Support Director, Bryan
Carver: 

Freedom Scientific Technical Support Specialist Needed

Provides assistance to Freedom Scientific dealers and customers via email
and the technical support telephone hotline. There are full time position at
the company facility, as well as contract positions available. Shift start
and end times are assigned based on business needs and subject to change.

Essential Duties and Responsibilities include the following:

. Responds to telephone calls requesting technical support 
. Responds to email requests for tech support 
. Identifies, researches, and resolves technical problems, referring more
complex problems to a supervisor or products escalation staff 
. Logs and tracks calls using trouble ticket database 
. Follows instructions and pre-established guidelines to perform the
functions of the job 

Technical Requirements Include but not limited to:

. Experience using, configuring and troubleshooting -

* Freedom Scientific Software
* Freedom Scientific Hardware
* Windows Operating Systems
* Microsoft Office Applications
* Instant Messaging Applications
* Internet Browser Applications
* Third Party Email Applications
* Personal Computer Hardware 

Personal Requirements Include but not limited to:

. Excellent written and verbal communication skills.
. Able to communicate effectively with customers via telephone.
. Able to work alone or as part of a team.
. Able to handle difficult or stressful situations.
. Able to follow written processes and specific verbal instructions.
. Independent learner with a desire for knowledge.
. Strong desire to provide world-class customer support.

Education/Experience:

. One-year certificate from college or technical school, or a minimum 2
years assistive technology support experience and/or training. 
. Expert knowledge of Freedom Scientific JAWS software 
. Knowledge of all other Software and hardware products of Freedom
Scientific 
. Knowledge of Windows operating systems (Win 9X, Win ME, Win NT/2000, WIN
XP, Vista and Windows 7) 
. Familiarity with Microsoft Office applications, Internet Explorer and
E-mail applications such as Outlook, Outlook Express and Eudora 
. Familiarity with hardware troubleshooting (desktops, laptops,
synthesizers, Braille displays and Note Takers 
. Ability to learn call track database system and other related applications
. Fluent in creating, modifying and reading grade II Braille text helpful 

Salary: Depends on knowledge level & experience

Closing date: Opened until filled

Interested Parties Please Send Resumes to:

Bryan Carver, Tech Support Director
e-mail:  <mailto:BryanC at freedomscientific.com> BryanC at freedomscientific.com
 
 

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