[Ohio-talk] Greyhound Site

[Aleeha Dudley]

Hello all,
I was the co-author of a resolution passed at national convention this summer to urge greyhound to make its website and mobile application more accessible. We are working currently on developing a survey, which will be released to the membership shortly, about Greyhound experiences. We are moving in the right direction.

Sent from my iPhone

> On Nov 30, 2015, at 10:12, Michael Welty via Ohio-talk <ohio-talk at nfbnet.org> wrote:
> 
> I too noticed the change in their site, nothing I have tried has any luck navigating it. It seems that Greyhound hasn't really cared that their site doesn't work for the blind, as I have mentioned it to them too and they haven't seemed to gotten the hint. This can be even harder for those of us with dual disabilities, me being deaf blind for example. I feel that stronger action may be required to get them to listen, as they haven't even tried to make any changes as long as I can remember.
> 
>> On 11/30/2015 10:23, Robert Spangler via Ohio-talk wrote:
>> Hello:
>> 
>>  
>> I would like to initiate a discussion on this matter as I believe it is of
>> great importance to blind travelers.
>> 
>>  
>> Over the past five years or so, the Greyhound web site has had accessibility
>> issues, making it difficult or even impossible for some to order tickets.  I
>> myself just recently got the hang of selecting my start and destination
>> choices.  These fields are nonstandard dropdown edit boxes which are
>> confusing to someone who, rightfully so, expects to find controls with which
>> they are accustomed.
>> 
>>  
>> Last night, I went to the Greyhound site to look up an itinerary and, guess
>> what, it's completely different now and I was unsuccessful in figuring out
>> anything.  I was forced to call them.  Let's not even talk about the hell I
>> dealt with searching for their phone number.
>> 
>>  
>> This is not a situation of who has the ability to figure out a challenging
>> web site.  I should be able to go to this site and book a trip without
>> having to figure out how to use the site each time.  It should work for me
>> as it does for sighted individuals.
>> 
>>  
>> I called the national center regarding these issues and they suggested that
>> I call the disability line at Greyhound and ask that they assist me in
>> purchasing my ticket.  In addition, they suggested that I request that they
>> waive any fees I would incur by ordering over the phone since I am unable to
>> utilize the site as equally as those who do not use screen access
>> technology.  At the time, I put this off because I figured out workarounds;
>> however, these workarounds are no longer effective and I'm just plain fed
>> up!  So, the next time I order a ticket, I will be forced to take this rout.
>> 
>>  
>> I would like to hear other people's thoughts on this matter.  I am not an
>> expert on the Target case, but didn't that set a precedent that, since a web
>> site is a public place of conducting business, it has to be accessible just
>> like brick and morder locations?  I'm not suggesting that we go jumping down
>> their throats just yet (attempting a peaceful resolution is always
>> preferred) but I certainly think that we should start making some noise
>> because this is absolutely ridiculous.
>> 
>>  
>> Looking forward to hearing some thoughts!
>> 
>>  
>> Thanks,
>> 
>> Robby
>> 
>>  
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> 
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