[Ohio-talk] Greyhound Site

[Cheryl Fischer]

In the meantime, are they refusing to waive the fee for scheduling by phone?
A year or two back, I heard numerous people complaining about Breyhound's
insistence on charging a fee for scheduling with assistance despite the fact
that the website was inaccessible. 



-----Original Message-----
From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Aleeha
Dudley via Ohio-talk
Sent: Monday, November 30, 2015 12:23 PM
To: NFB of Ohio Announcement and Discussion List
Cc: Aleeha Dudley
Subject: Re: [Ohio-talk] Greyhound Site

Hello all,
I was the co-author of a resolution passed at national convention this
summer to urge greyhound to make its website and mobile application more
accessible. We are working currently on developing a survey, which will be
released to the membership shortly, about Greyhound experiences. We are
moving in the right direction.

Sent from my iPhone

> On Nov 30, 2015, at 10:12, Michael Welty via Ohio-talk
<ohio-talk at nfbnet.org> wrote:
> 
> I too noticed the change in their site, nothing I have tried has any luck
navigating it. It seems that Greyhound hasn't really cared that their site
doesn't work for the blind, as I have mentioned it to them too and they
haven't seemed to gotten the hint. This can be even harder for those of us
with dual disabilities, me being deaf blind for example. I feel that
stronger action may be required to get them to listen, as they haven't even
tried to make any changes as long as I can remember.
> 
>> On 11/30/2015 10:23, Robert Spangler via Ohio-talk wrote:
>> Hello:
>> 
>>  
>> I would like to initiate a discussion on this matter as I believe it 
>> is of great importance to blind travelers.
>> 
>>  
>> Over the past five years or so, the Greyhound web site has had 
>> accessibility issues, making it difficult or even impossible for some 
>> to order tickets.  I myself just recently got the hang of selecting 
>> my start and destination choices.  These fields are nonstandard 
>> dropdown edit boxes which are confusing to someone who, rightfully 
>> so, expects to find controls with which they are accustomed.
>> 
>>  
>> Last night, I went to the Greyhound site to look up an itinerary and, 
>> guess what, it's completely different now and I was unsuccessful in 
>> figuring out anything.  I was forced to call them.  Let's not even 
>> talk about the hell I dealt with searching for their phone number.
>> 
>>  
>> This is not a situation of who has the ability to figure out a 
>> challenging web site.  I should be able to go to this site and book a 
>> trip without having to figure out how to use the site each time.  It 
>> should work for me as it does for sighted individuals.
>> 
>>  
>> I called the national center regarding these issues and they 
>> suggested that I call the disability line at Greyhound and ask that 
>> they assist me in purchasing my ticket.  In addition, they suggested 
>> that I request that they waive any fees I would incur by ordering 
>> over the phone since I am unable to utilize the site as equally as 
>> those who do not use screen access technology.  At the time, I put 
>> this off because I figured out workarounds; however, these 
>> workarounds are no longer effective and I'm just plain fed up!  So, the
next time I order a ticket, I will be forced to take this rout.
>> 
>>  
>> I would like to hear other people's thoughts on this matter.  I am 
>> not an expert on the Target case, but didn't that set a precedent 
>> that, since a web site is a public place of conducting business, it 
>> has to be accessible just like brick and morder locations?  I'm not 
>> suggesting that we go jumping down their throats just yet (attempting 
>> a peaceful resolution is always
>> preferred) but I certainly think that we should start making some 
>> noise because this is absolutely ridiculous.
>> 
>>  
>> Looking forward to hearing some thoughts!
>> 
>>  
>> Thanks,
>> 
>> Robby
>> 
>>  
>> _______________________________________________
>> Ohio-talk mailing list
>> Ohio-talk at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
Ohio-talk:
>> http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/ratking1989%40
>> gmail.com
> 
> 
> _______________________________________________
> Ohio-talk mailing list
> Ohio-talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for
Ohio-talk:
> http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/blindcowgirl199
> 3%40gmail.com

_______________________________________________
Ohio-talk mailing list
Ohio-talk at nfbnet.org
http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
To unsubscribe, change your list options or get your account info for
Ohio-talk:
http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/c16a19f%40sbcglobal.n
et