[Ohio-Talk] Horrible experience with urgent care clinic

[Kelsey Nicolay]

I agree. They have not responded to my complaint, so they probably know they've been caught and they don't want to have to deal with it. I am not looking to pursue legal action at this time, but I do expect the company to make things right. Unfortunately, any clinic that uses Solv for registration and Athenahealth for patient portal is going to have this issue of ineaccessibility. Unfortunately, in Medina it's either QuickMed or University Hospitals for urgent care.  
Sent from Kelsey Nicolay’s iPhone 

> On Apr 22, 2024, at 9:17 AM, Barbara Pierce via Ohio-Talk <ohio-talk at nfbnet.org> wrote:
> 
> I think your experience is pretty common for blind people in offices demanding paperwork. The ADA does require the staff to make the paperwork accessible. I think it is reasonable for you to request a private space for dictating your answers to a staff member or someone accompanying you. I agree that this kind of treatment is humiliating and should not be accepted by blind patients.
> 
> Barbara
> 
>> On Apr 21, 2024, at 6:11 PM, Kelsey Nicolay via Ohio-Talk <ohio-talk at nfbnet.org> wrote:
>> 
>> Hello NFB Ohio,
>> I had a rather frustrating experience a couple w€eks ago when visiting an urgent care and wanted to share my experience to ensure this doaes not happen to anyone else and get recommendations on a more accessible option for next time.
>> On April 4 I had to visit the QuickMed clinic in Medina Ohio. the care itself was fine, but the registration process was an absolute disaster. They use an inaccessible booking softwar€ ′Solv′, so I had to have a sighted person book my time slot for me which they were able to do with no problem. Then, I get a text asking me to complete my paperwork online. The website was completely inaccessible ′buttons and text fields not labeled, so I had to guess as to what they actually were asking′. I must have done it right before they didn't contact me asking for additional information, but when I arrived at the clinic, I had to fill out a PAPER form stating what I was there for. I am okay with the process, but what was completely unc at lled for was the fact that I had to sit in the waiting room while my dad read me the form and I verbally dictated my answers. i think this was a HIPAA violation big time. Their patient portal is also inaccessible, so I couldn't view my follow up notes which is also unacceptable. I did fi£e a complaint with QkMed, so we'll see what happens, but just wanted to share this to say to avoid QuickMed and any place that uses Solv because trying to register for service will be extremely difficult if not impossible due to the accessibility issues. Hopefully I don't ever have to visit these types of places in the future, but I was also curious if anyone has ever gone to a WellNow location and if so, was the online registration process accessible either with J at ws or VoiceOver on the phone?  
>> Sent from Kelsey Nicolay’s iPhone
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