[Ohio-Talk] Quest Diagnostics

[Jessica Stover]

Oh no! That does sound frustrating. I have always had a great experience
with Quest at my local location. I either call and make appointments or
just walk in and never really have to wait long at all. Sounds like that
lady needs some customer service training. I would call corporate on her if
I were you and this is why we do the work we do in the NFB to make things
like this accessible. I would reach out to Quest agin and let them know how
inaccessible their app is.

Jessica Stover-
Vice President: National Federation of the Blind of Ohio Greater Akron
chapter
jessicastover10 at gmail.com


On Thu, Feb 19, 2026 at 6:42 PM Andra Stover via Ohio-Talk <
ohio-talk at nfbnet.org> wrote:

> Hello Kelsey, I’m so sorry that you had that bad experience. I know that
> there is a quest labs up the street from me that you do not have to make an
> appointment. I just go in with my referral for bloodwork and they typically
> have it in the system. I’m not sure if all quest locations are like this,
> but it seems you don’t have to make an appointment for blood work unless
> you want to. However, the only thing I do not like is that when you check
> in there is a touchscreen and my friend who I trust, was helping me check
> in on the touchscreen as there did not seem to have any type of button for
> accessibility. Plus the other issue I ran into I could only scan one of my
> medical cards and they have charged me for my blood work, which I should
> not have gotten charged back in July. And I’m currently working on fixing
> this issue.
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
> ------------------------------
> *From:* Ohio-Talk <ohio-talk-bounces at nfbnet.org> on behalf of Kelsey
> Nicolay via Ohio-Talk <ohio-talk at nfbnet.org>
> *Sent:* Thursday, February 19, 2026 6:34:05 PM
> *To:* NFB of Ohio Announcement List <ohio-talk at nfbnet.org>
> *Cc:* Kelsey Nicolay <piano.girl0299 at gmail.com>
> *Subject:* [Ohio-Talk] Quest Diagnostics
>
> Hello,
> I had a very frustrating experience I thought I would share, especially
> for those of you who use University Hospitals of Cleveland. As you may or
> may not know, UH outsourced all of their lab locations to Quest Diagnostics
> which has been an absolute nightmare. My doctor put in orders for routine
> bloodwork for my upcoming appointment, so out of convenience, I thought I
> would use the Quest location at the UH health center near my home since
> they already have my orders in the system. Unfortunately, what I thought
> would be convenient turned out to be anything but. I tried unsuccessfully
> with the website and MyQuest mobile app to schedule an appointment as both
> are totally inaccessible, so I thought I would call UH to see if they could
> help me. The lady I spoke with at the call center was very nice and called
> a couple locations on my behalf before transferring me to the closest one.
> After being transferred to Quest, it turns out that I was talking to the
> corporate call center and that individual locations don't answer their
> phones during business hours because they are doing labs for patients which
> I don't have a problem with, but what I do have a problem with is the
> person I spoke with had an attitude and she got nastier when I told her I
> was visually impaired and couldn't use the website or app because of their
> lack of accessibility. After I had just explained to her my issue, she
> asked "You can't get your labs done why?" She made me not appointment over
> the phone, but didn't seem too happy about it and acted like she didn't
> care when i told her that their systems were inaccessible. My actual
> appointment isn't until march 2, so we'll see how it goes, but based on my
> experience today with just trying to set up the appointment, it has left a
> bad taste in my mouth. I encourage anyone who has the option to go nywhere
> else but Quest to do so to avoid frustration.
> Sent from Kelsey Nicolay’s iPhone
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