<div dir="auto">The ACB faught at the supreme court last year over quest not being accessible at the appointment because you sign in with a touch pad and there\u2019s no one at a desk. I never heard what became of the case but hopefully they have it fixed.<br clear="all"><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Email may be composed by dictation. Please, excuse grammar errors.</div></div></div></div><div><br></div><div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Feb 19, 2026 at 9:12\u202fPM Kelsey Nicolay via Ohio-Talk <<a href="mailto:ohio-talk@nfbnet.org">ohio-talk@nfbnet.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">The mobile app is still inaccessible even now. I've been on them about this for the past two years now and nothing has been done about it. University Hospitals used to have their own independent labs, but they decided it would be better to outsource that to Quest; Summa Health did that too, but they at least still have a few independent labs left. My dad will be bringing me, but I can assure you that I will never ever use Quest again, even if that means driving a little out of the way. From what I've heard, LabCorp is not much better, but at least their website is somewhat useable. I used Southwest General back in 2024 and had no problems with them ther than the person who registered me typed my email address in wrong so i couldn't sign up for the portal, but that wasn't an accessibility related issue. Unfortunately, the closest lab they have is 20 minutes away.<br>
Sent from Kelsey Nicolay\u2019s iPhone <br>
<br>
> On Feb 19, 2026, at 8:46\u202fPM, Christopher Sabine via Ohio-Talk <<a href="mailto:ohio-talk@nfbnet.org" target="_blank">ohio-talk@nfbnet.org</a>> wrote:<br>
> <br>
> \ufeffHi Kelsi. I also had really negative experiences at Quest when I was using them for blood labs before my surgery. Their Mobile app at the time was barely accessible and the web site was completely inaccessible as a JAWS user. I had to check in at a kiosk that was completely inaccessible just to sign in at my local location at a Walmart. Fortunately, I had a sighted assistant who drove me to that location, but if she wasn't there, I would not have been able to make my appointment.<br>
> <br>
> To make a long story short, I reached out to National Office about my experience. This was when Scott LaBar was still legal counsel. He investigated, and there is apparently ongoing litigation involving Quest outside of the Federation involving the ACB other than that the named plaintiff in the case was active in the California ACB Affiliate. Unfortunately, I couldn't get further information.<br>
> <br>
> If I were you, I'd reach out to the customer service rep before your appointment, explain that you may need assistance at your visit at University Hospital because the web site, mobile app, and all electronic kiosks are completely inaccessible to you as a Blind person. Mention that this is a subject of ongoing litigation and cite Julian Vargus and American Council of the Blind v Quest Diagnostics Laboratories et al. specifically. This is a 2019 class action lawsuit. I'd also reach out to National Office as well, just to cover all bases. Needless to say, I avoid Quest now like the plague. The hospital I use has MyChart which is very accessible for the most part, at least as far as the patient portal is concerned.<br>
> <br>
> I wish you didn't have to go through any of this. Sending prayers and wishing you all the best,<br>
> <br>
> Chris<br>
> <br>
> -----Original Message-----<br>
> From: Ohio-Talk <<a href="mailto:ohio-talk-bounces@nfbnet.org" target="_blank">ohio-talk-bounces@nfbnet.org</a>> On Behalf Of Kelsey Nicolay via Ohio-Talk<br>
> Sent: Thursday, February 19, 2026 6:34 PM<br>
> To: NFB of Ohio Announcement List <<a href="mailto:ohio-talk@nfbnet.org" target="_blank">ohio-talk@nfbnet.org</a>><br>
> Cc: Kelsey Nicolay <<a href="mailto:piano.girl0299@gmail.com" target="_blank">piano.girl0299@gmail.com</a>><br>
> Subject: [Ohio-Talk] Quest Diagnostics<br>
> <br>
> Hello,<br>
> I had a very frustrating experience I thought I would share, especially for those of you who use University Hospitals of Cleveland. As you may or may not know, UH outsourced all of their lab locations to Quest Diagnostics which has been an absolute nightmare. My doctor put in orders for routine bloodwork for my upcoming appointment, so out of convenience, I thought I would use the Quest location at the UH health center near my home since they already have my orders in the system. Unfortunately, what I thought would be convenient turned out to be anything but. I tried unsuccessfully with the website and MyQuest mobile app to schedule an appointment as both are totally inaccessible, so I thought I would call UH to see if they could help me. The lady I spoke with at the call center was very nice and called a couple locations on my behalf before transferring me to the closest one. After being transferred to Quest, it turns out that I was talking to the corporate call center and that individual locations don't answer their phones during business hours because they are doing labs for patients which I don't have a problem with, but what I do have a problem with is the person I spoke with had an attitude and she got nastier when I told her I was visually impaired and couldn't use the website or app because of their lack of accessibility. After I had just explained to her my issue, she asked "You can't get your labs done why?" She made me not appointment over the phone, but didn't seem too happy about it and acted like she didn't care when i told her that their systems were inaccessible. My actual appointment isn't until march 2, so we'll see how it goes, but based on my experience today with just trying to set up the appointment, it has left a bad taste in my mouth. I encourage anyone who has the option to go nywhere else but Quest to do so to avoid frustration.<br>
> Sent from Kelsey Nicolay\u2019s iPhone<br>
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