<html class="apple-mail-supports-explicit-dark-mode"><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">That's great, but it still does not solve the having to sit on the phone for over an hour just to schedule an appointment because they can't be bothered to fix their inaccessible website or iOS app. My doctor told me today that almost no one uses Quest since they took over UH lab services and they just go somewhere else, so until Quest cares enough to fix the online system so we don't have to sit on hold for an hour and deal with their crabby customer service agents, I will not be using them for labs.<br id="lineBreakAtBeginningOfSignature"><div dir="ltr">Sent from Kelsey Nicolay\u2019s iPhone </div><div dir="ltr"><br><blockquote type="cite">On Mar 5, 2026, at 3:13\u202fPM, Asia Quinones-Evans via Ohio-Talk <ohio-talk@nfbnet.org> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">\ufeff<div dir="auto">Hello everyone,</div><div dir="auto">I tried to state this response when this subject was last brought up but I do not think anyone noticed it. I want to give my experiences with Quest labs. If you sit long enough in the waiting room you will hear the tv they usually have on, will tell visually impaired users how to use the tablet. I heard this message once before while waiting for lab work but did not get to try it. I had to get lab work after a doctors appointment today so, I completed this. Once you get up to the tablet all you have to do is swipe 3 fingers on the screen and it will speak to you. The message I got was a number and it telling me that they will call my number when they are ready for me. I did not have to swipe my insurance or anything else. They confirmed my insurance in the back. I am sorry no one knew about this access for visually impaired people.<br clear="all"><br clear="all"><div dir="auto"><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">Yours truely,<br><br>Asia Quinones-Evans<br><br>Phone: 440-670-6509<br>Email: <a href="mailto:aevans.nfb@gmail.com">aevans.nfb@gmail.com</a><br><br><br>Live the life you want; blindness is not what holds you back</div></div></div>
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