<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div class=""><br class=""></div><div class=""><blockquote type="cite" class=""><div dir="ltr" class=""><div class=""><div class=""><br class=""><blockquote type="cite" class=""><div class="">Begin forwarded message:</div><br class="Apple-interchange-newline"><div style="margin: 0px;" class=""><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class=""><b class="">From: </b></span><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class="">"Advocates for Service Animal Partners (ASAP)" <<a href="mailto:advocacy411@advocatesforserviceanimalpartners.ccsend.com" class="">advocacy411@advocatesforserviceanimalpartners.ccsend.com</a>><br class=""></span></div><div style="margin: 0px;" class=""><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class=""><b class="">Subject: </b></span><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class=""><b class="">Air Carrier Service Act Experience</b><br class=""></span></div><div style="margin: 0px;" class=""><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class=""><b class="">Date: </b></span><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class="">February 26, 2026 at 6:06:31\u202fPM EST<br class=""></span></div><div style="margin: 0px;" class=""><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class=""><b class="">To: </b></span><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class=""><a href="mailto:passle@roadrunner.com" class="">passle@roadrunner.com</a><br class=""></span></div><div style="margin: 0px;" class=""><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class=""><b class="">Reply-To: </b></span><span style="font-family: -webkit-system-font, "Helvetica Neue", Helvetica, sans-serif;" class=""><a href="mailto:advocacy411@gmail.com" class="">advocacy411@gmail.com</a><br class=""></span></div><br class=""><div class=""><div class="shell" lang="en-US" dir="ltr" style="font-family: Times-Roman; font-size: 36px; orphans: 2; text-align: center; widows: 2; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid; background-color: rgb(128, 130, 108);"><table class="shell_panel-row" width="100%" border="0" cellpadding="0" cellspacing="0" bgcolor="#80826c" style="table-layout: auto;"><tbody class=""><tr class=""><td class="shell_panel-cell" align="center" valign="top"><table class="scale shell_width-row" align="center" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed; width: 620px;"><tbody class=""><tr class=""><td class="shell_width-cell" align="center" valign="top" style="padding: 15px 10px;"><table class="shell_content-row" width="100%" align="center" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"><tbody class=""><tr class=""><td class="shell_content-cell" align="center" valign="top" bgcolor="#fefefe" style="background-color: rgb(254, 254, 254); padding: 0px; border: 0px solid rgb(104, 171, 214);"><table class="layout--1-column layout" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed; min-width: 100%;"><tbody class=""><tr class=""><td class="scale stack column column--1" align="center" valign="top" style="width: 600px;"><div class="spacer" style="line-height: 10px; height: 10px;">\u200a</div></td></tr></tbody></table><table class="layout layout--2-column" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed; min-width: 100%;"><tbody class=""><tr class=""><td class="scale stack column column--1" align="center" valign="top" style="width: 390px;"><table class="text--padding-vertical text text--article" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"><tbody class=""><tr class=""><td class="text_content-cell content-padding-horizontal" align="left" valign="top" style="-webkit-font-smoothing: antialiased; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 16px; line-height: 1.2; display: block; overflow-wrap: break-word; padding: 10px 10px 10px 20px;"><h3 align="center" style="text-align: center; color: rgb(11, 13, 10); font-size: 20px; margin: 0px;" class="">Advocates for </h3><h3 align="center" style="text-align: center; color: rgb(11, 13, 10); font-size: 20px; margin: 0px;" class="">Service Animal Partners Inc</h3><div style="margin: 0px; padding: 0px;" class=""><br class=""></div><div style="margin: 0px; padding: 0px; text-align: center;" class=""><a href="http://serviceanimals.info/" class="">ServiceAnimals.info</a></div><div style="margin: 0px; padding: 0px; text-align: center;" class=""><a href="mailto:Advocacy411@gmail.com" class="">Advocacy411@gmail.com</a></div><div style="margin: 0px; padding: 0px; text-align: center;" class="">Office: 386-ASAP411</div><div style="margin: 0px; padding: 0px; text-align: center;" class="">Hotline: 855-ASAP211</div><div style="margin: 0px; padding: 0px;" class=""><br class=""></div><div style="margin: 0px; padding: 0px;" class=""><a href="https://mpm5jphbb.cc.rs6.net/tn.jsp?f=001Mne4ls9t17-vxtY_Hl5hpq7ZKWCCPrvVkKumZbQywBlQOwoeOH3x0AsMlrlRrHmhb3aMoO6WRR4VaOu4hTcNSYyMf24pShSA_myth4gaPMoZ7GZUxf-M9RY9rtNXW8nAbJS2kjMTCVCG0d8et5aSuGCD5AIGloq-&c=yJFnwo1DrJ8yXqYNi3lMT8qjnMJsRDeDEoHme50U4MJg3VRfzzfm-Q==&ch=vO6MhbFg6drUXEo8XTHkuxMDgKT8ePBU9xlA1koYRgDbIEKA2AgYRw==" rel="noopener noreferrer" target="_blank" style="text-decoration: none; color: rgb(56, 62, 35); font-weight: bold;" class="">ASAP Website</a></div></td></tr></tbody></table></td><td class="stack column--2 column scale" align="center" valign="top" style="width: 210px;"><table class="image image--padding-vertical" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"><tbody class=""><tr class=""><td class="image_container content-padding-horizontal" align="left" valign="top" style="padding: 10px 20px 10px 10px;"><table class="text image_container-caption" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"><tbody class=""><tr class=""><td class="text_content-cell" align="center" style="-webkit-font-smoothing: antialiased; text-align: -webkit-center; font-family: Helvetica, Arial, sans-serif; color: rgb(11, 13, 10); font-size: 16px; line-height: 1.2; display: block; overflow-wrap: break-word; padding: 0px;"><img data-image-content="" class="image_content" alt="ASAP Logo" align="center" data-unique-identifier="" style="display: block; max-width: 100%;" apple-inline="yes" id="51C4C612-9319-4933-86D6-0C7E9324D2C2" src="cid:095BC257-2C7D-46FD-8F02-48DF0E06F68C"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table class="layout--1-column layout" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed; min-width: 100%;"><tbody class=""><tr class=""><td class="scale stack column column--1" align="center" valign="top" style="width: 600px;"><table class="text--padding-vertical text" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"><tbody class=""><tr class=""><td class="text_content-cell content-padding-horizontal" align="left" valign="top" style="-webkit-font-smoothing: antialiased; font-family: Helvetica, Arial, sans-serif; color: rgb(11, 13, 10); font-size: 16px; line-height: 1.2; display: block; overflow-wrap: break-word; padding: 10px 20px;"><div style="margin: 0px; padding: 0px; text-align: center;" class=""><span style="font-weight: bold; color: rgb(192, 62, 48); font-size: 35px;" class="">ASAP Calling for your help </span></div><div style="margin: 0px; padding: 0px; text-align: center;" class=""><span style="font-weight: bold; color: rgb(192, 62, 48); font-size: 35px;" class="">for information to give to the DOT</span></div><div style="margin: 0px; padding: 0px; text-align: center;" class=""><span style="font-weight: bold; color: rgb(192, 62, 48); font-size: 35px;" class="">about your experience with the Air Carrier Service Act!</span></div></td></tr></tbody></table></td></tr></tbody></table><table class="layout--1-column layout" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed; min-width: 100%;"><tbody class=""><tr class=""><td class="scale stack column column--1" align="center" valign="top" style="width: 600px;"><table class="text--padding-vertical text" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"><tbody class=""><tr class=""><td class="text_content-cell content-padding-horizontal" align="left" valign="top" style="-webkit-font-smoothing: antialiased; font-family: Helvetica, Arial, sans-serif; color: rgb(11, 13, 10); font-size: 16px; line-height: 1.2; display: block; overflow-wrap: break-word; padding: 10px 20px;"><div style="margin: 0px; padding: 0px;" class="">Advocates for Service Animal Partners continues its dynamic advocacy efforts to remove the barriers service animal handlers face in our daily lives. On Friday, February 20, four members of ASAP\u2019s board of directors participated in an advocacy meeting with officials of the United States Department of Transportation. The focus of this meeting was to receive input from advocates concerning the disability community\u2019s air travel experiences. We were honored to have present at this meeting the General Counsel of the Department of Transportation, Gregory Zerzan. He and his team were very interested in the topics advocates raised. In particular, ASAP agreed there is an inconsistency with how the DOT Service Animal Air Transportation Forms were being</div><div style="margin: 0px; padding: 0px;" class="">used by airlines and third-party contractors. Following the meeting, Mr. Zerzan asked me to share more details so he could direct his staff to investigate them. I followed up with Mr. Zerzan via email on February 23.</div><div style="margin: 0px; padding: 0px;" class=""><br class=""></div><div style="margin: 0px; padding: 0px;" class="">True to his word, I received an email on February 24 from Blane Workie,</div><div style="margin: 0px; padding: 0px;" class="">Assistant General Counsel for the Office of Aviation Consumer Protection seeking more information about the issues we raised. In this message Ms. Workie states, \u201cMy office is committed to resolving disparities in how service animal handlers are treated and I look forward to our continued collaboration as we work through these initiatives together.\u201d</div><div style="margin: 0px; padding: 0px;" class=""><br class=""></div><div style="margin: 0px; padding: 0px;" class="">Advocates for Service Animal Partners is gathering information to help the</div><div style="margin: 0px; padding: 0px;" class="">Department of Transportation investigate these concerns and resolve them for us. If you have a story to tell about your experience, we need to hear from you.</div><div style="margin: 0px; padding: 0px;" class=""><br class=""></div><div style="margin: 0px; padding: 0px;" class="">THE ISSUE: Inconsistent Use of DOT Service Animal Forms and Procedures, In an effort to curb the abuse of service animal policies and create more consistent procedures, the Department of Transportation created an official Service Animal Air Transportation Form. Airlines may copy this form on its own letterhead, but the form must be used in its entirety and may not be altered by additions or deletions. Many service animal handlers have reported inconsistent use of these forms, third-party screening services making overly intrusive inquiries, application denials for legitimate service animals, and screening procedures violating the Air Carrier Access Act.</div><div style="margin: 0px; padding: 0px;" class=""><br class=""></div><div style="margin: 0px; padding: 0px;" class="">We need to hear from you! If you have faced challenges with air travel as the</div><div style="margin: 0px; padding: 0px;" class="">result of these forms, a third-party screening company, or airline personnel otherwise interfering with your air travel, please let us know.</div><div style="margin: 0px; padding: 0px;" class="">Be sure to include the date and time of your trip, the name of the airline, the airport where the incident occurred, any companions or others who witnessed the incident, and how it concluded. If your concern involves the inconsistent use of the DOT form, please include the form you completed, if you have it. If your concern is about a third party, include the name of the company and its representative, if known, along with any correspondence you may have. Be sure to include your name and contact information should we need to get in touch with you. You can send an email with the details of your experience to</div><div style="margin: 0px; padding: 0px;" class=""><br class=""></div><div style="margin: 0px; padding: 0px;" class=""><a href="mailto:Advocacy411@gmail.com" class="">Advocacy411@gmail.com</a></div></td></tr></tbody></table></td></tr></tbody></table><table class="layout--1-column layout" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed; min-width: 100%;"><tbody class=""><tr class=""><td class="scale stack column column--1" align="center" valign="top" style="width: 600px;"><table class="button button--padding-vertical" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed; word-break: break-word;"><tbody class=""><tr class=""><td class="button_container content-padding-horizontal" align="center" style="padding: 10px 20px;"><table class="button_content-row" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"><tbody class=""><tr class=""><td class="button_content-cell button_link" align="center" bgcolor="#cae6ca" style="background-color: rgb(202, 230, 202); width: inherit; border-radius: 10px; border-spacing: 0px; max-width: 100%; color: rgb(230, 82, 66); font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 21px; overflow-wrap: break-word; font-weight: bold; padding: 10px 40px; border-style: none;"><a class="button_link" href="https://mpm5jphbb.cc.rs6.net/tn.jsp?f=001Mne4ls9t17-vxtY_Hl5hpq7ZKWCCPrvVkKumZbQywBlQOwoeOH3x0AsMlrlRrHmh0RFbIe5cVmLe1pIpbZ2lYj6fT-Az9ZbrQZijr-npfFf5xONOj1b0yXGOgCYib67WYSyKZnxDMmsqqt2xVbvpoBCsOeN-CKoumP0ivVg11s6FimSG9ImVmQ==&c=yJFnwo1DrJ8yXqYNi3lMT8qjnMJsRDeDEoHme50U4MJg3VRfzzfm-Q==&ch=vO6MhbFg6drUXEo8XTHkuxMDgKT8ePBU9xlA1koYRgDbIEKA2AgYRw==" target="_blank" data-trackable="true" style="text-decoration: none; color: rgb(37, 141, 35); overflow-wrap: break-word;">Support Our Hotline to Educate Businesses!</a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table class="layout--1-column layout" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed; min-width: 100%;"><tbody class=""><tr class=""><td class="scale stack column column--1" align="center" valign="top" style="width: 600px;"><table class="text--padding-vertical text" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"><tbody class=""><tr class=""><td class="text_content-cell content-padding-horizontal" align="left" valign="top" style="-webkit-font-smoothing: antialiased; font-family: Helvetica, Arial, sans-serif; color: rgb(11, 13, 10); font-size: 16px; line-height: 1.2; display: block; overflow-wrap: break-word; padding: 10px 20px;"><div style="margin: 0px; padding: 0px;" class=""><span style="font-size: 18px; font-style: italic;" class="">Advocates for Service Animal Partners (ASAP) is the only organization in the United States dedicated exclusively to supporting, enhancing, and protecting the civil rights of disabled individuals who use service animals to mitigate their disability and live full, productive, and independent lives. 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