[Pibe-division] Virtual Teaching using Remote Access

Wed Oct 19 15:42:55 UTC 2011

Good morning everyone,

    It's also possible to hear what's going on if your computer is being 
serviced remotely. I've had to have our rigs serviced via remote connections 
on several occasions one of which will be this afternoon. If JAWS is turned 
on you can hear exactly what's going on. This in addition to chatting with 
the service technician on the phone can be very reassuring as you know 
exactly what they're doing and can advise them if their actions will cause 
problems for your adaptive hardware and software.

        I was in a remote session with Dell several days ago so they could 
see what the problems were with Microsoft Office 2010 on Mary's new 
computer. They discovered that it wasn't installed correctly. I'll be 
connecting with them later today so the corrective surgery can be performed 
and we'll have full use of Office 2010 Home and Business; a product we paid 
for when we bought the new computer last month.

    This is another example of how blind people can take advantavge of 
remote access of their computer by others to fulfill vocational or 
educational goals or if the machine needs servicing. Oh by the way the 
technician who investigated the Office 2010 problem was located in northern 
India. Let's see if the reinstallation will be a multi-national effort or 
will be done by Dell's tech support here in the states. All the best.

Peter Donahue

----- Original Message ----- 
From: "Dr. Denise M. Robinson" <dmehlenbacher at yahoo.com>
To: "Professionals in Blindness Education Division List" 
<pibe-division at nfbnet.org>
Sent: Wednesday, October 19, 2011 10:25 AM
Subject: Re: [Pibe-division] Virtual Teaching using Remote Access

Bryan,

No, it does not require vision. My blind students do this with me. I just 
give them verbal directions and they follow them. Once you learn the 
keyboard, you can operate many aspects of the computer with no voice. My 
blind students can sit at any computer and open Word, write material, print 
it off or send an email all based on keystrokes and just knowing the 
keyboard. I do this myself all the time, hitting keystrokes to do what I 
want without any vision on the task.

Denise

Denise M. Robinson, TVI, Ph.D.
CEO, TechVision
Specialist in blind technology/teaching/training
email: yourtechvision at gmail.com
Website with hundreds of lessons: yourtechvision.com

>________________________________
>From: Bryan Schulz <b.schulz at sbcglobal.net>
>To: Professionals in Blindness Education Division List 
><pibe-division at nfbnet.org>
>Sent: Wednesday, October 19, 2011 7:50 AM
>Subject: Re: [Pibe-division] Virtual Teaching using Remote Access
>
>
>
>hi,
>
>sounds good but as i suspected, depends on residual
vision.
>Have you found a way to do this when jaws is
screwed up without vision?
>
>Bryan Schulz
>
>----- Original Message ----- 
>>From: Dr.  Denise M. Robinson
>>To: Professionals in Blindness Education  Division List ; 
>>2010-teacher-of-tomorrow at nfbnet.org
>>Sent: Wednesday, October 19, 2011 7:23  AM
>>Subject: [Pibe-division] Virtual Teaching  using Remote Access
>>
>>
>>When one of my students is having difficulties  with their Jaws or needs 
>>help installing it, I need to connect to their  computer a different way 
>>than through Jaws TANDEM.  There are many ways to do remote access, but I 
>>chose to connect yesterday  through SKYPE. For  those new to the idea, 
>>remote access is where someone can help you resolve  computer problems, no 
>>matter where you or they are in the world. You just need  a phone line, 
>>but better is a wireless connection...anything works  though.
>>
>>The student called and then I gave her directions on the key commands so 
>>I could call up her computer.
>>
>>Within minutes her Jaws was fixed. I then
  gave her the JAWS commands to pull up her computer using JAWS TANDEM and 
continued her lesson.
>>
>>When you connect remotely using anything else
  other than JAWS  TANDEM, you will not be able to hear JAWS unless the 
person turns him way  up, which I have done also depending on the issue, but 
you miss too much  information. To truly check to make sure JAWS is working 
correctly you must  pull the students' computer up using TANDEM. I had her 
and SKYPE on one of my monitors, still connected remotely and then pulled 
her computer up using  TANDEM on the other monitor. I could easily watch the 
interaction on both  screens, tweaking as I needed. Well actually having her 
tweak. In general, I  will not touch my keyboard to control their machine, 
as this is a great chance  for the student to learn how to fix their own 
problems.
>>
>>The point is
  giving them applicable skills that will work for a lifetime, so when they 
are
  on their own, they can fix their own issues as they come up. My older 
students
  who have long since graduated, can just email me now with a problem and I 
can
  give them the answer back through email. Rarely do I have to pull their
  machines up.
>>
>>Give someone a fish and they eat for a day.
>>Teach them
  how to fish and they eat for a lifetime!
>>
>> Denise
>>
>>Denise M. Robinson, TVI, Ph.D.
>>CEO, TechVision
>>Specialist in blind technology/teaching/training
>>email: yourtechvision at gmail.com
>>Website with hundreds of
  lessons: yourtechvision.com
>>
>>
>>
>>
>>________________________________
>> _______________________________________________
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  list
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