[Promotion-technology] A Problem with Attachments

[Steve Jacobson]

While your IT people probably would be willing to install the latest version of the Acrobat Reader, it doesn't sound to me as though that is your problem.  You would 
have to have a pretty old version of the reader to have it not open attachments at all and it wouldn't affect how you get to attachments.  If your IT staff manages the 
computers closely, it is probably more likely that they are changing settings on your computer that are having an effect on how things are displayed.  Of course, we 
can only guess.  I have also seen cases where a document name is given but it is not the true attachment.  This seems to happen sometimes when mail moves 
between mail systems of different types.  Let us know if the application key approach works for you.  Whic screen reader are you using?  I was also thinking one 
can SHIFT TAB to the attachments list but can't check for sure here at work.

Best regards,

Steve Jacobson

On Tue, 1 Dec 2009 23:11:52 -0600, Susan Tabor wrote:

>OK, thanks. I'll try it. I wondered if I needed an update to acrobat reader;
>since I work at a university I can't install things myself, unfortunately.
>Our IT staff has to approve it and install it if it's to be
>installed.--Susan

>-----Original Message-----
>From: promotion-technology-bounces at nfbnet.org
>[mailto:promotion-technology-bounces at nfbnet.org] On Behalf Of Zuhair Mahd
>Sent: Tuesday, December 01, 2009 9:21 PM
>To: Committee on the Promotion, Evaluation and Advancement of Technology
>Subject: Re: [Promotion-technology] A Problem with Attachments

>Just press the application key when you are on the message in the list of
>messages and choose view attachment from the context menu.

>Hope this helps.


>-------
>Sent from my Nokia N82 smart phone.

>-original message-
>Subject: [Promotion-technology] A Problem with Attachments
>From: "Susan Tabor" <souljourner at sbcglobal.net>
>Date: 12/01/2009 7:17 pm

>Hi, listers:

> 

>I'm having a problem with attachments that is becoming more and more
>frequent, and is thus causing me some significant problems in accessing the
>material they contain. Instead of the attachments being tabbed to and
>opened, the title for the attachment may appear at the bottom of the email,
>or I may not find it at all, although the header says there's an attachment.
>If the attachment names display, it's usually at the bottom of the email.
>When I find the title and press Enter to hopefully open the attachment,
>nothing happens. As I mentioned, this is happening more and more frequently,
>especially at work. What is happening, and how can I access these Word or
>PDF attachments that display so weirdly? FYI, my email program is Outlook
>2003. Thanks!

>Best Regards,

>Susan Tabor

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