[Promotion-technology] A Problem with Attachments

[Curtis Chong]

Greetings:

"I'm having a problem with attachments that is becoming more and more
frequent, and is thus causing me some significant problems in accessing the
material they contain. Instead of the attachments being tabbed to and
opened, the title for the attachment may appear at the bottom of the email,
or I may not find it at all, although the header says there's an attachment.
If the attachment names display, it's usually at the bottom of the email.
When I find the title and press Enter to hopefully open the attachment,
nothing happens. As I mentioned, this is happening more and more frequently,
especially at work. What is happening, and how can I access these Word or
PDF attachments that display so weirdly? FYI, my email program is Outlook
2003. Thanks!"

It may well be that people are sending you messages in Outlook that are
coded as Rich Text formatted messages.  When an Outlook message is in this
format, one cannot simply tab to the list of attachments.  The attachments
are imbedded in various places within the body of the message.

You can first verify that the message is indeed in the Rich Text format by
reading the title of the window in which the message (when opened) is
displayed.  JAWS or Window-Eyes will indicate the format of the message as
either plain text, HTML, or Rich Text format.

I have found two methods for handling attachments in Rich Text formatted
messages.

First, before opening the message, right click (press the Applications key)
and in the resulting menu, arrow down to the View Attachments item.  Press
Enter.  A list of attachments will appear.  You can then arrow to the one
you wish to open and press Enter.

Second, open the message and go into the File Menu.  Arrow down to Save
Attachments and press Enter.  You will then be prompted to save the files
and asked where you wish to store them.  This method is useful if you have a
folder set aside in which to save attachments you receive via e-mail.

I trust this helps.

Cordially,

Curtis Chong