[rehab] People working in insurance

[RJ Sandefur]

I have a question Does texas have a rehabilitation center? RJ
----- Original Message ----- 
From: "Auer,Alissa (DARS)" <Alissa.Auer at dars.state.tx.us>
To: "Rehabilitation Counselor Mailing List" <rehab at nfbnet.org>
Sent: Wednesday, January 22, 2014 9:54 AM
Subject: Re: [rehab] People working in insurance


> AT testing would be the best way to know if a person using screen 
> magnification or screen reader software would work. In Texas we have 2 
> specialists and they work with the IT person at a company and come in and 
> test for accessibility.
>
> On another note- Michael- will you contact me off list so I can find out 
> more about Nationwide?
>
> Alissa Auer
> Employment Assistance Specialist
> Division for Blind Services
> 817-759-3506
> Cell 682-444-1622
> http://www.youtube.com/DARSTexas
>
> -----Original Message-----
> From: rehab [mailto:rehab-bounces at nfbnet.org] On Behalf Of Michael Barber
> Sent: Wednesday, January 22, 2014 7:45 AM
> To: 'Rehabilitation Counselor Mailing List'
> Subject: Re: [rehab] People working in insurance
>
> Nancy:  Since I don't know what databases AllState employs, it's kind of 
> difficult to answer this question.
> We have an individual who works for Nationwide Insurance as a customer 
> service rep.  This individual employs the use of both JAWS and Zoomtext in 
> their day to day work.  We also had a totally blind person working in this 
> same area who used JAWS only.  No special scripts were written, but the 
> individual did have to employ excellent JAWS skills in reading PDF 
> documents and working on the internet.  This individual regularly used a 
> braille display since they also worked from a mainframe.  One of the big 
> problems in the insurance industry, as in others, is the fact that they 
> regularly scan in documents which come up as images which JAWS really 
> can't help with, even with convenient OCR because so many of these 
> applications are hand-written.  My guess is that AllState does the same 
> thing.  I'm certain that if I were working in this area, I would need to 
> employ the use of readers to surmount some of these problems.
>
> Cordially,
> Michael D. Barber,
> Rehabilitation Technology Specialist
> Iowa Department for the Blind
> (515) 281-1305
> Cell:  (515) 771-8348
> Fax:  (515) 242-5781
> TTY:  (515) 281-1355
> HTTP://www.idbonline.org
>
> From: rehab [mailto:rehab-bounces at nfbnet.org] On Behalf Of Nancy Coffman
> Sent: Wednesday, January 22, 2014 7:10 AM
> To: Rehabilitation Counselor Mailing List
> Subject: [rehab] People working in insurance
>
>
> Does anyone know of a blind insurance agent or customer service person? I 
> would like to talk to them about what technology they are using to access 
> the databases and other information required to give quotes and serve 
> clients. Are there scripts for any of the programs? We are working with an 
> Allstate representative who is willing and interested in hiring blind 
> people.
>
> Thank you for any leads you can give me.
>
> Nancy Coffman, NCLB
>
> Program Specialist for Technology Services Nebraska Commission for the 
> Blind and Visually Impaired
> 402-471-8117 or 877-809-2419
>
>
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