[rehab] Employer Frustration....

[Dick Davis]

Dear Members of the Jobs and Rehab Listservs,

I wanted to share with all of you this note that I received from Carli Metze of Keystone, one of the employers that attended our 2017 Job Fair.  Please read it.  They went to a lot of effort to provide an employment opportunity for an individual who just never showed up because he got a different job.  

What a bum thing to do!  When anyone treats an employer this way, they make us all look bad. Blind people have a difficult enough time getting jobs without this.

On behalf of the NFB, I want to apologize to Karli, Christina, and Keystone for the way they were treated.  And if you are still on this list, individual who treated them this way, time to apologize! 

Dick Davis, Chair
NFB Employment Committee

Sent from Mail for Windows 10

From: Carli Metze
Sent: Tuesday, August 7, 2018 12:46 PM
To: Dick Davis
Cc: Cristina Hittle
Subject: Employer Frustration....
Importance: High

Good afternoon, Dick!

I wanted to reach out to you on behalf of our organization. 

As you know, Keystone has career opportunities at this time under a Federal Contract to staff a mailroom contract in Western, PA. The application process in itself is quite lengthy and invasive as it requires the applicant to not only undergo a State Criminal background check, credit check and drug testing, but also a Federal Background investigation. The federal background check is what is called an “SF86” which is a lengthy 137 page document that dives into the applicants life history including address history, education, employment, military histories, marital status history, a list of individuals to verify each portion of the information provided, relatives, foreign contacts, psychological & emotional health, police record, financial record, technology usage, non-criminal actions and terroristic associations, to name a few items on the check.

We offer each candidate an opportunity to come tour our facilities, meet staff and employees, provide relocation assistance, transportation assistance, and many other options.

The purpose of my email is to bring to your attention that we recently had an applicant get through the pre-vetting portion of our hiring process, who showed extreme interest in the position. So much interest, that he planned a week-long tour here in Pennsylvania. It takes our entire agency working together to plan a site-tour, as there are many people involved, and different strategies set in place to make this a smooth operation for an individual to come and meet with us to ensure this opportunity is the best fit for them. The applicant had laid out full details of his visit with us, and we prepared the extensive tour for him. He was to arrive in Pennsylvania on Sunday, August 5th. He told us which hotel he would be staying at, and that he would be bringing a friend with him. 

Come Monday morning, I had not heard from the applicant at all. I began to worry. I called his phone number and left several messages, we called the hotel he was to be staying at. The hotel informed us that there was no one there by that name, nor was there a reservation made in that name. Our agency began to panic, thinking something was wrong, or something terrible happened. 

Low and behold, after getting ahold of one of his personal references from his application, we were informed that he “could not believe that he would not have the common courtesy to inform us that he accepted a job elsewhere.” 

I guess I wanted to share the frustration with you on how hard we work as an agency for one individual to obtain employment here under this federal contract, and that this applicant did not have the decency to even return a call or email to let us know he was no longer interested. It is very disheartening to go through such a tedious process, to get left in the dust with no inclination of his decision.

I hope this doesn’t happen to other employers or agencies, although I am sure it does. If this was a simple hiring process, I don’t think we would mind so much. But considering we go above and beyond for everyone we come into contact with- it was a hard blow. I am not sure if this individual is a part of the NFB Job site or not….

Thank you for your time. I appreciate it. 



Carli Metze
Human Resources Assistant 
3056 East State Street
Hermitage, Pennsylvania 16148
E| cmetze at keystoneblind.org    W| www.keystoneblind.org
P| 724.347.5501 x.229   F|724.347.5060


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