[Rehab] FW: Beyond Vision has a job opening in Columbus Ohio - Customer Care Specialist

Thu Oct 1 17:52:28 UTC 2020

See below. Job is in Columbus, Ohio.

Dick Davis

*From:* Sarah Heesen <sheesen at beyondvision.com>
*Sent:* Thursday, October 1, 2020 12:46 PM
*Cc:* Sarah Heesen <sheesen at beyondvision.com>
*Subject:* Beyond Vision has a job opening in Columbus Ohio - Customer Care
Specialist

Hello, Friends and Family of Beyond Vision!

Could you please assist in getting the word out about a Customer Care
Specialist opening in Columbus, Ohio?

Beyond Vision is looking for some in-store customer service help at our
base supply center on DSCC Columbus (position description attached). This
position falls under the Ability-One program, so we do have a strong
preference to employ someone who is “legally blind.” This is a full-time,
non-exempt position with great benefits and a discretionary yearly bonus.
We will assist with relocation costs if an out-of-state move is required.
Starting pay is not yet determined, but I’m expecting something around the
$14-$15/hour range for the Ohio area.

The Customer Care Specialist is an integral part of a busy team in a
fast-paced retail environment. Shared tasks include assisting our in-store
and online purchasers, packing/labelling loading shipments,
unloading/verifying/receiving in freight, and other store functions as
needed and as trained. Tasks unique to this role include filing PO’s and
other paperwork and maintaining the FedEx activity report.

The Customer Care Specialist role also serves as the face of Beyond Vision
to both customers and established vendors. He/she sends out communications
regarding our annual Customer Appreciation Day and performs as Marketing
Champion, sending promotions via e-blast to subscribed customers and
suppliers and following up on responses received.

As you have guessed by now, this role requires someone with customer
service and/or retail experience, good communication skills, and
well-established (intermediate-to-advanced) computing proficiency. Also,
since the inventory/POS software we currently use is *not yet* accessible
with Jaws or NVDA, this job is best suited to someone who uses Zoom Text or
other screen magnification rather than a screen reader. We have installed a
Jaws-compatible ERP at our Milwaukee facility and will extend access to all
BSCs starting in November. So, Zoom Text/Windows 10 Magnifier/etc. is still
the name of the game for computer-based tasks till January or so.

Regarding public transportation access, I’m told the #10 bus stops at the
Broad Street Gate on Base (the preferred entrance for civilian visitors and
employees). Our current VI employees have also had good experience with the
local special transit option as well as Uber and Lyft. From the gate, the
base taxi service will provide front door service to the store or will drop
off anywhere else on base, FYI.

Interested job seekers can apply by sending a resume, cover letter, and
salary requirements to jobs at beyondvision.com with the words ‘CCS Ohio’ in
the subject line. I have begun screening applicants and can’t wait to hear
from more!

Many thanks for everyone’s help getting word out about this great
employment/upward mobility opportunity!!

I hope you all are well and thriving despite these continually challenging
times! Take care!

Sarah

Sarah Heesen

Talent Acquisition Coordinator

5316 West State St.

Milwaukee, Wisconsin 53208

Tel: (414) 758-2737 (direct)

Fax: (262) 439-5865 (confidential)

     mailto:SHEESEN at BEYONDVISION.COM <SHEESEN at BEYONDVISION.COM>

[image: beyond vision] <http://www.beyondvision.com/>

*Website* <http://www.beyondvision.com/>   l   *E-News Archive*
<http://www.beyondvision.com/blind-ambition/C:/Users/dfrey/Documents/Custom%20Office%20Templates>
 l   *Linkedin* <https://www.linkedin.com/company/beyond-vision-501-c-3>   l
*Twitter*
<https://twitter.com/beyondvision_WIC:/Users/dfrey/Documents/Custom%20Office%20Templates>
l   *Facebook* <https://www.facebook.com/BeyondVisionWI>   l   *YouTube*
<https://www.youtube.com/channel/UCHrbjc4edULERRJn31GRaYQ>   l   *Donate*
<http://www.beyondvision.com/support/donate/>

*Beyond Vision is enriching the lives of Americans who are blind…through
the dignity of work valued by customers and the community.*
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 15209 bytes
Desc: not available
URL: <http://nfbnet.org/pipermail/rehab_nfbnet.org/attachments/20201001/8cab5651/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: PD-BSC - Customer Care Specialist - (09-16-2020).docx
Type: application/vnd.openxmlformats-officedocument.wordprocessingml.document
Size: 44089 bytes
Desc: not available
URL: <http://nfbnet.org/pipermail/rehab_nfbnet.org/attachments/20201001/8cab5651/attachment.docx>