[Rehab] Urgent! Updated Job Posting from Leads at Scale

[Richard Davis]

I am sorry that the earlier job posting did not have John Dubay's Contact
information:

John F. Dubay, Managing Partner
Leads at Scale
3120 S. Grand Blvd., #8223
Spokane, WA 99203
https://leadsatscale.com
jdubay at leadsatscale.com
509-279-2281

John wants to get his vacant positions filled before the NFB Convention.
These are hourly paid positions, not contract ones. He prefers to hire
blind people because he finds them more productive.

Best wishes,
Dick Davis

*Business Development Specialist*



*Leads at Scale*

Leads at Scale utilizes a team of blind and low vision employees to provide
Business Development, Account Management, Customer Service and ‘back
office’ support for B2B and G2B organizations throughout the US and Canada.
Our team provides our clients with personalized 1:1 conversations and
targeted email outreach for lead generation; lead nurturing; prospect
qualifying; to set/increase sales appointments; capture referrals &
feedback; verify, validate & update contact information; conduct surveys &
market research; and to increase face-to-face meetings, buzz and attendance
at trade shows, events, webinars & seminars.



*General Description*

This is an exciting and rewarding opportunity to help our clients build &
grow their businesses! You will be supporting our client partners in
multiple industries across the US and Canada.



This position is responsible for developing and executing Demand and Lead
Generation strategies of our clients, to meet performance metrics and to
support activities that identify and qualify leads and opportunities. This
is a professional work opportunity: Mon – Fri 8:00 am – 5:00 pm across
local time zones; while not guaranteed, there are typically no evenings,
weekends or holidays involved.



*Responsibilities*

Our Business Development Specialists work directly with prospective and
current customers via telephone and email to describe products and/or
services in order to persuade prospective and current customers to set an
appointment with one of our client’s outside sales professionals.

o   Update client databases with current contact information (names,
titles, email addresses, etc.) for use in future marketing campaigns

o   Educate prospective and current customers about product offerings &
services and to initiate a relationship on behalf of our clients

o   Register prospective and current clients for trade shows, webinars,
seminars, etc.

o   Follow-up with prospective and current customers via telephone and/or
email following initial sales contact

o   Identify customer issues and document appropriate feedback for our
clients

o   Conduct CSAT (Customer Satisfaction) and other surveys on behalf of our
clients

o   Consistently meet departmental goals for production of 17-20 calls per
hour and an 85% Utilization Rate

o   Maintain quality results by adhering to standards and guidelines
providing feedback and observations from caller interactions and
recommending improved procedures where/when appropriate

o   Continued sales and product education to better service customer calls

o   Maintain accurate daily record of sales dedicated client CRM/database(s)




*Skills/Requirements*

o   ‘Business maturity’ – The ability to sound comfortable, confident and
professional over the telephone

o   Excellent verbal and written communication skills

o   Strong computer skills and experience with accessibility tools/screen
reader(s)

o   Strong work ethic, positive attitude and customer service & tele-sales
skills

o   Superior active listening skills

o   Ability to build rapport easily

o   Ability to comfortably engage and interact with prospective and current
customers in a conversational tone and manner

o   Experience in telephone customer service, lead generation, lead
nurturing and appointment setting, preferably in a B2B or customer service
environment, or similar

o   Self-starting with solid follow-up/follow through capabilities

o   Ability to work independently

o   Good organizational skills and the ability to multi-task and prioritize

o   Problem solving and decision-making skills – the ability to ‘think on
your feet’

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