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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>People wonder why are they paid so much for just being on the phone. Take a look: </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Tech Support: "I need you to right-click on the Open Desktop." <br>Customer "Ok." <br>Tech Support: "Did you get a pop-up menu?" <br>Customer: "No." <br>Tech Support: "Ok. Right click again. Do you see a pop-up menu?" <br>Customer "No." <br>Tech Support:: "Ok, sir. Can you tell me what you have done up until this point?" <br>Customer: "Sure, you told me to write 'click' and I wrote 'click'." </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Customer: "I received the software update you sent, but I am still getting the same error message." <br>Tech Support:: "Did you install the update?" <br>Customer: "No. Oh, am I supposed to install it to get it to work?" </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Customer:: "I'm having trouble installing Microsoft Word." <br>Tech Support:: "Tell me what you've done." <br>Customer: "I typed 'A:SETUP'." <br>Tech Support:: "Ma'am, remove the disk and tell me what it says." <br>Customer:: "It says '[PC manufacturer] Restore and Recovery disk'." <br>Tech Support:: "Insert the MS Word setup disk." <br>Customer:: "What?" <br>Tech Support: "Did you buy MS word?" <br>Customer: "No..." </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Customer:: "Do I need a computer to use your software?" <br>Tech Support:: ?!%#$ </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Tech Support:: "Ok, in the bottom left hand side of the screen, <br>can you see the 'OK' button displayed?" <br>Customer: "Wow. How can you see my screen from there?" </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Tech Support:: "What type of computer do you have?" <br>Customer:: "A white one." </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Tech Support:: "Type 'A:' at the prompt." <br>Customer:: "How do you spell that?" </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Tech Support: "Is your computer on a separate telephone line?" <br>Customer: "No." (clicks the button to log on to our service) <br>Tech Support:: "Well then we can't-" <br>Customer:: "It says 'no dial tone'." <br>Tech Support: "That's because you're on the line with me right now. You need to-" <br>Customer:: "No, that's not it. It does this all the time. I just have to try a few times, and it will let me through." <br>Tech Support:: "No, ma'am. It's not even trying to dial right now because you're on the phone with me." <br>Customer: "It must be busy. I'll try again later." </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Tech Support: "What's on your screen right now?" <br>Customer: "A stuffed animal that my boyfriend got me at the grocery store." </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Tech Support:: "What operating system are you running?" <br>Customer: "Pentium." </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Customer: "My computer's telling me I performed an illegal abortion." </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Customer: "I have Microsoft Exploder." </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Customer: "How do I print my voicemail?" </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly." <br>Tech Support: "What does it say?" <br>Customer: "Something about an error and non-system disk." <br>Tech Support: "Look at your machine. Is there a floppy inside?" <br>Customer: "No, but there's a sticker saying there's an Intel inside." </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Tech Support: "Just call us back if there's a problem. We're open 24 hours." <br>Customer: "Is that Eastern time?" </span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia",serif'>**<br>Tech Support:: "What does the screen say now?" <br>Customer: "It says, 'Hit ENTER when ready'." <br>Tech Support:: "Well?" <br>Customer: "How do I know when it's ready?" </span><o:p></o:p></p></div></div></body></html>