[Tall-Corn] FYI

Sat Feb 26 14:20:46 UTC 2022

I am not aware of any problem with Verizon.  This problem only affected my land line through CenturyLink.

Jim

From: Tall-Corn <tall-corn-bounces at nfbnet.org> On Behalf Of Craig Deichmann via Tall-Corn
Sent: Friday, February 25, 2022 1:10 PM
To: NFB of Iowa Internet Mailing List <tall-corn at nfbnet.org>
Cc: Craig Deichmann <craig.deichmann at gmail.com>
Subject: Re: [Tall-Corn] FYI

Is that true for Verizon customers?

Craig

On Feb 25, 2022, at 11:28 AM, Jim Rechkemmer via Tall-Corn <tall-corn at nfbnet.org <mailto:tall-corn at nfbnet.org> > wrote:

When I received my February CenturyLink bill, I noticed that the amount billed was $30.76  more than the normal bill.  Since I hadn’t upgraded or changed any service, I called customer service to inquire about the additional charges. I was told the additional charges were because I used Directory Assistance.  This was a surprise to me because I have never been charged for Directory Assistance before and I had not been notified that   Directory Assistance was no longer free.

    I called IDB to see if anyone else had complained about their CenturyLink bills.  I did receive a call back from Kim Barber and Mark Edge from the IL Department.  Mark had recently helped a client restore free Directory Assistance to  the client’s account.

The problem was created when CenturyLink changed our account numbers from our telephone numbers to a nine-digit account number that had nothing to do with our telephone number.  Apparently, the old account number was marked for free Directory Assistance and the new account number was not so marked.

To fix my problem, I called 1-855-204-2304.     

 I was asked by the automated system why I was calling and I pushed the button for Billing.  I was asked to enter my zip code so they could connect me with a customer service representative in my area. The customer service representative was able to check my old account and saw that it was marked for Free Directory Assistance and when she checked the new account, it was not marked for Free Directory Assistance.  She made the correction to my new account and reversed the directory assistance charges.  Later that day, I paid the bill for the normal amount.

Mark’s client had already paid the bill and they were able to arrange for a credit for the Directory Assistance charges on the client’s next bill.

If you use CenturyLink Directory Assistance, you might want to use the telephone number above and check to see if your new account number is marked for Free Directory Assistance and if not, get the account corrected.

Be sure to pass this information on to anyone who is not on this list.

Jim Rechkemmer

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