[Tn-talk] Job Opening on the NFB-Newsline Team

Tue Dec 30 19:53:40 UTC 2008

Subject: Job opening on the NFB-NEWSLINE team

12/30/08

Good Day,

I am writing to inform you that we have an 
opening at the National Center for the Blind in 
Baltimore, Maryland for a Manager of Content for 
Sponsored Technology.  Please see below or visit 
the below web site for a job description and instructions on how to apply.

<http://www.nfb.org/nfb/MgrContentSponsTech.asp?SnID=642008648>http://www.nfb.org/nfb/Malcontents<http://www.nfb.org/nfb/MgrContentSponsTech.asp?SnID=642008648>.asp?SnID=642008648

Thank you.

Scott A. White
Director of Sponsored Technology Programs
NATIONAL FEDERATION OF THE BLIND
1800 Johnson Street
Baltimore, Maryland  21230
Telephone:  (410) 659-9314, ext. 2231
Cell: 410-300-8283
Fax:  (410) 685-5653
Email: <mailto:swhite at nfb.org>swhite at nfb.org

Manager of Content for Sponsored Technology

Description:

Under the supervision of the Director of 
Sponsored Technology Programs, the Manager of 
Content for Sponsored Technology has primary 
responsibility for maintaining quality control of 
the information presented on NFB-NEWSLINE® as 
well as the addition of new content on the 
service.  The manager acts as the point of 
contact between content providers and 
NFB-NEWSLINE®.  Additionally the manager assists 
the Director of Sponsored Technology with other 
sponsored technology activities as needed.

Responsibilities:

    * Monitors the NFB-NEWSLINE® system for 
stability, identifies problem issues and takes 
appropriate corrective measures.
    * Investigates and responds to system trouble 
reports from subscribers and state sponsors' management.
    * Communicates with stakeholders on the 
status of any repairs and projected timelines.
    * Performs periodic system and content checks 
to verify that the service is performing properly 
and resolves any issues discovered.
    * Routinely throughout the day monitors the 
updating of NFB-NEWSLINE® content to discover any discrepancies.
    * Identifies the reason for any discrepancies 
found and communicates with the content provider 
or staff members to facilitate resolution of the 
issue, continuing to track the content problem until it is fully resolved.
    * In conjunction with the Director, provides 
the technical staff with direction on the 
priority level of content fixes and additions.
    * Designs, implements, and manages a 
newspaper content escalation process for 
reporting and resolving newspaper content problems and issues.
    * Provides management with weekly and 
biweekly reports on the status of outstanding content issues and additions.
    * Participates in an on-call rotation with 
other team members for evening and weekend resolution of system issues.
    * Handles all aspects of acquiring content 
for the NFB-NEWSLINE® service, including initial 
contact and negotiation of contract with content 
providers, communicating technical requirements 
to the IT staff of the content provider, and 
ensuring quality control of the newly acquired 
content prior to its public release.
    * Monitors all newspaper contracts, 
identifies out-of-date contracts and brings these 
contracts up to our current standards.
    * Provides Level 1 general support to users 
regarding registration for service, changes in 
contact information, and general questions.
    * Provides Level 2 support and 
troubleshooting of technical issues reported by 
stakeholders and either resolves the issue or 
communicates it to appropriate  personnel for resolution.
    * Provides support and training to state 
sponsors and coordinators on the use of the administration Web site.
    * Makes updates and additions to the 
NFB-NEWSLINE® Web site using a content management system when required.
    * Processes online forms from the Web site 
such as the application for service and  e-mail delivery.
    * Recommends NFB-NEWSLINE® feature 
enhancements and initiatives to the Director of 
Sponsored Technology based on sponsor and subscriber feedback.

Skills Required:

    * Ability to execute multiple tasks efficiently and effectively;
    * Ability to self-manage multiple projects 
simultaneously and meet deadlines;
    * A basic understanding of XML, HTML and FTP 
as an essential qualification;
    * The ability to set priorities and establish work routines independently;
    * Excellent oral and written communication skills;
    * Ability to learn new skills quickly;
    * Ability to deliver oral presentations to small and large groups;
    * Ability to communicate well with a wide 
variety of people and to troubleshoot problems;
    * Excellent follow-up skills;
    * Demonstrated skill in use of Microsoft 
Office Suite, including Word, Excel, Access, Power Point, and Outlook;
    * Ability to perform basic computer tasks 
required for the efficient operation of a business office.

Education:

A High School diploma is required.  Other 
combinations of education and experience 
demonstrating qualifications to perform the work will be considered.

Comments:

Some out-of-state overnight travel is required. 
Requires an individual with above-average 
commitment to making a difference for a 
significant group of human beings frequently 
denied full opportunity in society. There are no 
“positions” in the traditional sense at the 
National Center for the Blind for many of our 
jobs.  Candidates are hired on the basis of their 
education and experience ratings and performance 
in multiple interviews and then assigned where 
needed. We seek individuals who long to identify 
with a cause and to assist in advocacy for a 
group long denied equal opportunity to succeed or 
fail on the basis of ability, not be denied 
opportunity on the basis of society’s 
stereotypes.  Applicants should send, preferably 
via e-mail, a résumé and cover letter indicating 
salary requirements to:  Anthony Cobb, Director 
of Human Resources, National Federation of the 
Blind, 1800 Johnson Street, Baltimore, MD 21230; 
telephone 410-659-9314, ext. 2281; fax 
410-685-5653; e-mail 
<mailto:Acobb at nfb.org>Acobb at nfb.org.  The 
National Federation of the Blind is an equal 
opportunity employer.   Accordingly all terms and 
conditions of employment will be carried out 
without regard to race, creed, color, religion, 
gender, sexual orientation, nationality, marital status, age, or disability.
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