[Trainer-talk] Two JAWS issues

[Jim]

Good afternoon,

 

Recently, one of my students obtained a Del laptop.  There are two issues
happening with it, and they are both JAWS related.

She was first using JAWS 9 but has recently upgraded to version 10.

 

The first issue is that even though the program has been authorized, it
still goes back to running in demo mode.  All of the settings have been
checked, and everything seems fine, but we can't get out of that demo mode
even with the authorization.

 

Secondly, JAWS stutters quite a bit.  This is confusing for the person using
it because sometimes, she's not sure if she's made an error or if it's JAWS
just acting up.  It was doing the same thing with the previous version as
well.

 

Does anyone have any ideas?

Jim