[Trainer-talk] troubleshooting attachments with outlook 2010

[Brett Boyer]

Hi Nancy. Yeah this is pretty much what I figured. I just thought I would 
put it on the list to see if anyone had this problem.
Thanks for your reply.
bb
----- Original Message ----- 
From: "nancy coffman" <nancylc at sprynet.com>
To: "List for teachers and trainers of adaptive technology" 
<trainer-talk at nfbnet.org>
Sent: Tuesday, July 24, 2012 6:37 AM
Subject: Re: [Trainer-talk] troubleshooting attachments with outlook 2010


>I am not sure where it is in Office 2007or 2010but you might run a repair 
>onOffice. You might also run a tool like ccleaner.
>
> nancy coffman
>
> -----Original Message-----
> From: Brett Boyer <bboyer202 at gmail.com>
> Sent: Monday, July 23, 2012 11:50 PM
> To: List for teachers and trainers of adaptive technology 
> <trainer-talk at nfbnet.org>
> Subject: [Trainer-talk] troubleshooting attachments with outlook 2010
>
>    Hi not sure if anyone can help with this one but I thought I'd try here 
> I have a client that is having issues saving attachments. A google queery 
> turned up things about the permisions on the temporary attachments folder. 
> A microsoft article suggest changing the default temp to a new folder you 
> create on the main drive. This did not fix the problem. However we noticed 
> that he could copy the file from the attachments list and paste to a 
> folder without a hitch. So we didn't figure it out but we did find a work 
> around.
> Now the real strange one that has baffled me and has not returned any 
> valid results on google is this. When he creates a new message and tries 
> to insert an attachment. He goes to the insert tab and presses spacebar on 
> the file attach button and it kicks him back in to his message and doesn't 
> pull up an open file dialog box. The button is not unavailable or 
> grayed-out but if he enters or hits spacebar nothing happens except it 
> puts him back in the message.
> I've also tried routing the mouse pointer and doing a left click but no 
> go. We even tried it with jfw and same problem exists.
> The only thing I know he changed in outlook was to read messages as plain 
> text instead of html in the trust center options.
> Any thoughts or suggestions on this one?
> Thanks in advance for your help
> bb.
> Brett Boyer
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