[Trainer-talk] Question/Word 2013/Cursor Navigation Sluggishness

[David Goldfield]

Hello, trainers.
I have an odd issue which I can't seem to resolve and I'm hoping that 
one of you might be able to help me think out of the box, so to speak, 
for a possible solution.
First, I'm using a Dell Optiplex 740, 3 gb of ram and it formerly had 
Windows 7 pro, 32-bit edition installed with Office 2013 as part of an 
Office 365 subscription with NVDA as the screen reader. Everything was 
working well, including my Office 2013 apps.
To make a long story a bit short my computer contracted a virus which 
crippled my system to the point where everything, including the OS, 
needed to be reinstalled. The computer shop who did this for me 
installed the 64-bit edition of Windows. In a way, this did me a favor 
as the 64-bit edition will allow me to eventually put more RAM into this 
system at some point.
Anyway, here's where the problem comes in. I have two user accounts on 
this computer. One is called Owner and is a standard user account where 
I perform my day-to-day tasks. The other account is called Admin and is 
where I do maintenance such as installing, removing or making major 
modifications to software, backups, etc., etc.
In my regular Owner account there is noticeable sluggishness when moving 
the cursor in a Word document. Examples: pressing right arrow reads the 
next character but there is a noticeable pause before the character is 
read. The same is true when moving by words and lines and even typing 
echo produces a slight delay. This does not occur with Wordpad, 
Thunderbird or with the virtual cursor in my Web browser. It does not 
even seem to happen in Excel, only with Word.
I don't know what made me try this but I decided to try using Word with 
the admin account. With this account, the sluggishness is nearly gone.
This intrigued me and, of course, I tried to compare what might be 
different in the two accounts but I can't find anything which fixes the 
problem in my standard owner account. Interestingly, if I change the 
window size from a maximized to a restored state the sluggishness is 
decreased somewhat and is at least a bit less annoying but it's still 
somewhat there.
Text animations is turned off and I even played with the toggle of 
enabling or disabling using hardware graphics acceleration.
I've done a repair in my copy of Office, both the quick repair and the 
online repair and these changes have not helped. The names of the addins 
look the same in both accounts. Has anybody ever ran into this and can 
you suggest any other things I could experiment with?

-- 
David Goldfield,
Assistive Technology Specialist

Feel free to visit my Web site
www.davidgoldfield.info