[Trainer-Talk] Jaws run time error

[Nancy Coffman]

You might try making sure that your display drivers and audio drivers are all up to date. To do that, go to the device manager. Once there, tab computer and go down the list to the display drivers and the audio drivers. Sometimes that helps. You might also check any freedom scientific drivers.

Sent from my iPhone

> On Mar 2, 2017, at 2:20 PM, Barbara Johnson via Trainer-Talk <trainer-talk at nfbnet.org> wrote:
> 
> Call VFO, 727-803-8600; have your serial number ready.  
> 
> -----Original Message-----
> From: Trainer-Talk [mailto:trainer-talk-bounces at nfbnet.org] On Behalf Of
> Christine Chaikin of Insightful Publications via Trainer-Talk
> Sent: Tuesday, February 28, 2017 1:11 PM
> To: trainer-talk at nfbnet.org
> Cc: Christine Chaikin of Insightful Publications <insightfulpub at gmail.com>
> Subject: [Trainer-Talk] Jaws run time error
> 
> Hello All,
> 
> 
> 
> I am running windows 7 home premium as my operating system.  I am trying to
> update my jaws to the latest jaws update.  I am using jaws version 18 home
> edition.  I am trying to update to jaws 18.2530.
> 
> 
> 
> I have tried it both ways downloading the update and then doing it through
> the jaws update menu as well.
> 
> 
> 
> It goes through the download process fine.  When it installs it gets to
> about 40 percent.  Then I get the following error
> message---------------------------
> 
> JAWS Setup Package Error
> 
> ---------------------------
> 
> The JAWS setup package could not install the required component RuntimeJAWS.
> The process will now exit.
> 
> ---------------------------
> 
> OK   
> 
> ---------------------------
> 
> 
> 
> Then when I press the ok button I get the following text listed below as
> follows.
> 
> The following updates could not be installed: 
> 
>   - JAWS 18.0.2530
> 
> 
> 
> I have contacted Freedom Scientific and they told me the following listed
> below.
> 
> 1.       After a failed install, go to Installed updates.  Search for
> KB2999226 to see if it is installed.  This check is for diagnostic purposes.
> 
> 2.       Reboot the computer.
> 
> 3.       Go to https://support.microsoft.com/en-us/kb/2999226 and download
> the correct installer for your operating system.  The installer is the
> Update for Universal C Runtime in Windows.
> 
> 4.       Run the installer.  Ensure that it completes successfully.  A quick
> way would be to go to Installed Updates and search for KB2999226.
> 
> 5.       Restart the JAWS installer.  
> 
> 6.       JAWS should install correctly.
> 
> 
> 
> The update listed above is installed successful on my computer.
> 
> 
> 
> Has anyone had this problem if so, how did you solve it?
> 
> 
> 
> I would appreciate any information that you may be able to provide in this
> matter.
> 
> 
> 
> Thank you for your time regarding this matter.
> 
> 
> 
> <http://www.in-sightful.com/> 
> 
> Sincerely,
> 
> Christine Chaikin
> 
> President and CEO
> 
> Office: (808) 747-1006
> 
> Email: 
> 
> insightfulpub at gmail.com <mailto:insightfulpub at gmail.com> 
> 
> Website: 
> 
> in-sightful.com
> 
> Orders:
> 
> In-sightful.com/orderpage.html
> 
> 
> 
> 
> 
> 
> 
> ---
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