[Trainer-Talk] Jaws command question and how to fix it

[Dr. Denise M Robinson]

Delete the normal template and start it over--when using keyboard commands
and if we hit a wrong key--it literally changes the way your computer works
as well as software. Add in computer updates that don't agree with those
commands and more issues and as Nate suggested--do a reset which is very
easy on windows 10--start clean if you are having a lot of issues

Deleting normal template
make sure all office is closed
ctrl r for run dialog and type: %appdata%\microsoft\Templates
and enter

down arrow find normal and delete it, close everything then restart word
and set up defaults again of font and spacing and that should help a lot

another thing that helps is just do an insert f4 --he hates to be
threatened to be turned off and it kicks him into gear

another is insert esc to refresh him

*Dr Denise M Robinson*
Denise M. Robinson, TVI, Ph.D.
CEO, TechVision, LLC
Specialist in Technology/Training/Teaching for blind/low vision/virtual
instruction for schools
Also Private training to your needs
423-573-6413

Website with hundreds of informational articles & lessons on PC, Office
products, Mac, iPad/iTools and more, all done with
keystrokes: www.yourtechvision.com







On Thu, Mar 9, 2017 at 2:27 PM, Shai via Trainer-Talk <
trainer-talk at nfbnet.org> wrote:

> Hello,
> Which version of office are you using? Waiting for about 30 seconds or
> so should cause JAWS to restart. Have you tried bringing up Narrator
> with the win+enter  command? I recall this same exact problem
> occurring when I was using Office2013, but installing Office2016
> helped. Do you have this problem only with Word or with other programs
> on your computer too? If it is the former, perhaps you might try
> reinstalling it.
>
>
>
> On 3/9/17, Sarah Harris via Trainer-Talk <trainer-talk at nfbnet.org> wrote:
> >    Good afternoon. I am using the latest Jaws update on a Windows 10
> laptop.
> > For the last few days, Jaws freezes every time I save and close a Word
> file.
> > The only way I can turn off the laptop is to hold down the power button
> for
> > thirty seconds. Is there a command to run Jaws again when this happens?
> Is
> > this a Jaws bug? Thank you.       Sarah
> >
> >
> > Sent from my iPhone
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> >
>
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