[Trainer-Talk] Very frustrated in training a newbie on iPhone

[Andrews, David B (DEED)]

The other thing, to remember, and tell people is that for the first two or three weeks, using the thing is going to be terrible. It will be slow, things won't work like you think they should, and you want to throw the thing at the wall. But ... it does get better with practice and experience.

Dave



David Andrews | Chief Technology Officer
Minnesota Department of Employment and Economic Development 
State Services for the Blind
2200 University Ave West, Suite 240, St. Paul MN 55114
Direct: 651-539-2294
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-----Original Message-----
From: Trainer-Talk [mailto:trainer-talk-bounces at nfbnet.org] On Behalf Of Dean Martineau via Trainer-Talk
Sent: Wednesday, June 20, 2018 10:47 AM
To: 'List for teachers and trainers of adaptive technology' <trainer-talk at nfbnet.org>
Cc: topdot at gmail.com
Subject: Re: [Trainer-Talk] Very frustrated in training a newbie on iPhone

Perhaps this doesn't apply to others, but I can honestly tell students that I have been using an iPhone now for over eight years, and I still make mistakes, and my gestures don't always do what I want them to do, but then I eventually succeed. So relax if you don't get something right the first time.  

-----Original Message-----
From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of Wayne Merritt via Trainer-Talk
Sent: Wednesday, June 20, 2018 11:30 AM
To: List for teachers and trainers of adaptive technology <trainer-talk at nfbnet.org>
Cc: Wayne Merritt <wcmerritt at gmail.com>
Subject: Re: [Trainer-Talk] Very frustrated in training a newbie on iPhone

Another idea is to find something the student is interested in, like sports, reading, and so forth, and find a simple app that you can use to teach them that interest. For instance, if someone likes reading the news, you might use the Apple News app and practice reading some stories. What others have said about teaching is good advice. You could also sho them what you do with your phone. If they only speak Spanish, thenyou can set the language and region in settings to Mexico, and change the voiceOver voice to speak Spanish too.

Wayne

On 6/20/18, Gerardo Corripio via Trainer-Talk <trainer-talk at nfbnet.org> wrote:
> Exactly exactly I wouldn't want to transmit the frustration to others. 
> I love what I do, giving me the satisfaction that another blind person 
> will come along and be empowered with technology. My frustration stems 
> from not knowing what or how to teach since this was and is the very 
> first time I've gotten to teaching one on one. Great suggestions so far!
> I mean if this weren't my line of work, I wouldn't have been able to 
> via Whatsapp groups or podcast, transmit and empower, right? Thanks 
> again and continuing to look forward to any more tips/tricks. You guys 
> gave me tips to start working on today. Thanks again!
>
>
> El 20/06/2018 a las 09:41 a.m., Nimer Jaber via Trainer-Talk escribió:
>> Hello
>>
>> First, if you are frustrated, you are likely transmitting that to 
>> your student. While frustration happens, try to remain light-hearted 
>> and make teaching fun. What is often lost in technology training for 
>> the blind, in my opinion, is the subtle art of teaching, and 
>> empowering an individual to walk their walk, with you by their side, 
>> helping them realize their potential with your guidance. I am really 
>> glad you ask about this, and hope that I, along with others, can give 
>> you some practical suggestions.
>>
>> First, when I teach the iPhone, I like to get a piece of tempered 
>> glass or something similar, and I like to create two parallel lines 
>> going across from left to right horizontally in order to help with 
>> the art of flicking a piece of dust from left to right. When I work 
>> with individuals, especially Seniors, I find that this is something 
>> they really struggle with. The concept can be tough, and when they 
>> try it on a regular iPhone, they jump around because they do not 
>> swipe consistently, fast enough, and in a left-to-right manner, 
>> instead swiping diagonally, too slowly, or whatever.
>>
>> Having a piece of tempered glass also allows us to practice the art 
>> of double-tapping. And this is also something that people new to a 
>> touch screen sometimes struggle with. So we do exercises where we tap 
>> slowly, and increase the rapidity, sometimes to a beat or music or 
>> something. If you observe that they are tapping slower, you can 
>> adjust the rate one needs to tap in the accessibility settings.
>>
>> Once a person masters the art of double-tapping and swiping, we move 
>> to the phone, because it is important to have success doing 
>> something, before getting too frustrated. So we use the skills we 
>> learned to accomplish a simple task like sending a message to a 
>> friend or opening an app. In this way, learning and practicing skills 
>> continues until a person can accomplish their goals with their 
>> device, becomes proficient, or the allotted time for training is up.
>>
>> As for the keyboard, I would not change it from the standard typing 
>> layout at first. It is important a person gets used to concepts of 
>> flicking and double-tapping at first. They can of course be 
>> introduced to your preferred method of typing, or all methods of 
>> typing, in order to allow them to make an informed choice, but this 
>> comes after they master concepts.
>>
>> These are what have worked for me. I am sure others have different 
>> methods that work. Develop your own style, adapt it to meet the needs 
>> of the individual you are working with, and have fun doing it. If you 
>> are always frustrated, this may not be the line of work for you. 
>> Also, try to observe other tech trainers if you need to, in order to 
>> learn about different teaching and learning modalities, and do what 
>> works best for you and your students.
>>
>> Thanks. A And I apologize for any errors, I am typing this out on my 
>> Android mobile device.
>>
>> On Wed, Jun 20, 2018, 08:23 Francisco Salvador Crespo via 
>> Trainer-Talk < trainer-talk at nfbnet.org> wrote:
>>
>>> Agree with Chip. Voiceover tutorial is not available in Spanish. 
>>> You'll have to get him practice in real scenarios.
>>>
>>>   desde mi iPhone
>>>
>>>> El 20 jun 2018, a las 11:07, Chip Johnson via Trainer-Talk <
>>> trainer-talk at nfbnet.org> escribió:
>>>> Hi Gerardo,
>>>> As far as typing, I recommend that you use standard typing until he
>>> becomes comfortable using the on-screen keyboard because typing 
>>> requires the deliberate gesture of double-tapping. It can get 
>>> frustrating when a student is looking for a letter and, by lifting 
>>> their finger slightly accidentally type characters.  I'm not sure if 
>>> it's available in Mexico but the LookTel Voiceover Tutorial may be 
>>> helpful.
>>>>
>>>> Chip Johnson
>>>> Technology Instructor
>>>>
>>>> Colorado Center for the Blind
>>>> Phone: 303.778.1130  Ext:  227
>>>> Fax:  303.778.1598
>>>> 2233 W. Shepperd Ave.
>>>> Littleton, CO 80120
>>>>
>>>> Take Charge with Confidence and Self-Reliance cocenter.org Facebook 
>>>> Twitter YouTube
>>>>
>>>> -----Original Message-----
>>>> From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of
>>> Gerardo Corripio via Trainer-Talk
>>>> Sent: Wednesday, June 20, 2018 7:15 AM
>>>> To: Trainer-Talk at nfbnet.org
>>>> Cc: Gerardo Corripio <gera1027 at gmail.com>
>>>> Subject: [Trainer-Talk] Very frustrated in training a newbie on 
>>>> iPhone
>>>>
>>>> I hardly post on here, but as mentiond to you guys before, I'm a 
>>>> tech
>>> instructor here in my area (though I haven't taken any formal 
>>> classes on the subject, but I love technology, and because of my 
>>> Educational Psychology major I'm confident this combo would be apt 
>>> for this path); also it's important to work on whatever is available 
>>> for us the blind here in Mexico! Anyway I'm starting with a 
>>> 46-year-old newby to the iPhone, and got the questions of
>>>> Is there some sort of an established lesson plan for teaching the 
>>>> iphone
>>> I could follow? I taught him during our first meeting the basics of 
>>> left&right flicks and double-tap gestures to interact with the phone 
>>> screen, and left him homework to practice with; imagine to what 
>>> degree that he was recommended use Siri for everything? I mean it 
>>> amazes me how ignorant people are really!
>>>> When it comes times to teaching gestures, what's the best method 
>>>> for
>>> this? I tried hand over hand, but kind of felt weird (don't know if 
>>> it's how we were seated or) so what's the best way to teach 
>>> gestures? The sighted wife was there with us, thus she saw what I 
>>> was doing, and she taught him, but it's not the same it feels like to me.
>>>> Lastly he's really ahving a hard time with the Pass code, and /or 
>>>> the
>>> Finger-print reader; I plan to deactivate these while he gets used 
>>> to how it works.
>>>> So what would be the next steps? I plan to teach him next how to 
>>>> type on
>>> the keyboard, which I set up as Touch typing (where you look for the 
>>> letter and lift up to type it)
>>>> Thanks for any tips you guys might have; it's getting very 
>>>> frustrating
>>> to be honest with this first experience!. But I'm the type never to 
>>> give up. It makes me mad how ignorant people are: imagine the phone 
>>> was used, and it was never formatted back to factory settings, thus 
>>> today I plan to restore it and set it up as new. Thanks again for any tips/tricks.
>>>> I'm liking teaching one on one, but as I mentioned it's getting
>>> frustrating!
>>>> --