[Trainer-Talk] Comcast Launches Customer Service Program For the Deaf Community in American Sign Language
David Goldfield
david.goldfield at outlook.com
Wed Dec 4 00:42:25 UTC 2019
Comcast RSS Feed - Tuesday, December 3, 2019 at 12:55 PM
Comcast Launches Customer Service Program For the Deaf Community in
American Sign Language
“The Internet is an incredible resource so long as you have the skills
and the tools to use it,” said David L. Cohen, Senior Executive Vice
President and Chief Diversity Officer at Comcast Corporation. “By
partnering with Connect Direct and working with the deaf community, we
want to address and break down the barriers to broadband adoption that
are unique to this population. That starts by being able to speak with
customers in their native language.”
“We are especially happy to partner with Comcast on this initiative,
which represents a significant leap forward in broadening the reach of
services available in ASL and creating more avenues for fuller
participation of deaf people in society,” said Christopher Soukup, Chief
Executive Officer of CSD. “Comcast’s commitment to launching an ASL
customer service center underlines a shift in attitude by major
corporations in recognizing the value of deaf people and the benefit and
ease in delivering exceptional customer service through their customers’
language of choice.”
In line with Comcast’s commitment to make products, services, and
experiences accessible to the widest possible audience including people
with disabilities, Comcast also announced today that it created an
internetessentials.com/accessibility landing page, with direct links to
the new ASL Now chat function, the ability to order collateral materials
in Braille and large print, and an accessibility-specific FAQ.
Additionally, the Learning Center on the Internet Essentials website now
includes nearly 50 Internet safety and digital literacy videos with
closed captions for the deaf. Topics include: online safety and
security, basic uses of the Internet, and how to get various things done
online. The website is also operable with assistive technologies, such
as screen reader software, for the blind or visually impaired. Earlier
this year, Comcast announced a partnership with the American Association
of People with
Disabilities<https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcorporate.comcast.com%2Fpress%2Freleases%2Fcomcast-american-association-of-people-with-disabilities-digital-divide&data=02%7C01%7C%7C21a211ebc7f945baeb0308d77840e161%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637110092355714533&sdata=1IQdEc3XtCWe9pv0Wb8ALFW6%2B4KwiZ9DOtBGNcmgliI%3D&reserved=0>
and, working together, the two organizations will continue to add even
more digital literacy training content to the Learning Portal that will
be specifically designed for people with disabilities.
Comcast’s commitment to launching an ASL customer service center
underlines a shift in attitude by major corporations in recognizing the
value of deaf people and the benefit and ease in delivering exceptional
customer service through their customers’ language of choice.
Christopher Soukup
Chief Executive Officer, CSD
At PSD, Comcast also surprised 90 students by giving them free tablets
and six months of complimentary Internet service at home through the
Internet Essentials program. Additionally, in partnership with Dell
Technologies, the Company announced it will donate new computer
equipment to PSD for students to learn vital digital skills.
At a second event at the Nationalities Services Center (NSC), Comcast
announced the grand opening of NSC’s new computer lab. Funded in part by
a Comcast Foundation grant, the lab will become part of the City of
Philadelphia’s KEYSPOT network of public, private, and nonprofit
organizations that provide technology, training, and other opportunities
through community-based public access centers computing labs.
Additionally, a second accelerator grant was announced to fund increased
instructor hours and provide for a wider range of classes, including
basic word processing and office productivity. At that event, Comcast
surprised 75 clients of NSC’s employment programs with free laptop
computers and six months of complimentary Internet service at home.
“We in local government have a critical role to play in increasing
opportunities and improving equitable outcomes for all Philadelphians,”
said Mayor Jim Kenney. “Promoting digital inclusion and literacy, along
with job readiness to support immigrants and refugees who are building
their careers and foundations in our city, is key to realizing the goals
outlined in our workforce development and inclusive growth strategies. I
applaud Comcast Foundation and Nationalities Service Center for adding
this new computer lab to our citywide KEYSPOT network.”
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David Goldfield
Assistive Technology Specialist
Feel free to visit my Web site
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