[Trainer-Talk] Odd JAWS Issue When Navigating by Characters in a Word 365 Document

[David Andrews]

This may be a stupid question, but have you asked Freedom Scientific 
about this. While they are not always helpful, they can sometimes 
tell you that others have seen this -- or not.

Dave

At 04:19 AM 9/7/2019, you wrote:
>Hello. Regarding my previous message the problem with Word 
>navigation seems to have fixed itself, which I am finding just as 
>perplexing as the original problem. I did not alter any JAWS 
>settings. I simply went into another program to see if the same 
>issue occurred, the program being LibreOffice Writer. When 
>navigating in a Writer document the cursor navigation behaved 
>normally, consistently speaking each character as I pressed right 
>arrow. When I closed Writer and opened Word the problem, at least 
>for now, has magically fixed itself. I had, by the way, closed and 
>reopened Word several times and this did not fix the problem. While 
>I'm grateful that the issue seems to be fixed I'd still welcome any 
>input in case it resurfaces as I'd like to understand what happened 
>to break the navigation and what happened to correct it.
>
>The one thing that just occurred to me is that I closed JAWS to see 
>if the issue occurs with NVDA, which it did not. I suppose it's 
>possible that the act of shutting down and restarting JAWS is likely 
>what may have fixed the issue but I'd still like more information if 
>any of you have any insights.
>
>
>David Goldfield, Assistive Technology Specialist JAWS Certified: 
>2019 WWW.David-Goldfield.Com<http://WWW.David-Goldfield.Com>
>On 9/7/2019 4:01 AM, David Goldfield via Trainer-Talk wrote:
>
>I posted the following message in the main JFW users' list. I have 
>decided to repost it here as some of you may possibly have 
>encountered this problem with either yourselves or with students 
>with whom you've worked. Here is the message.
>
>
>Hello.
>
>I am recently encountering a perplexing problem which I am noticing 
>on two different computers.
>
>Both machines are running Windows 10, build 1903, with the latest 
>set of updates for both Windows as well as Office 365.
>
>When I navigate in a Word 365 document using left arrow or right 
>arrow to move character by character I often hear silence instead of 
>the character next to the caret. As an example, if I type
>
>Now is the time for all good men
>
>and begin navigating with right arrow from the beginning of the line 
>I might hear the O in "now" but when I move to the W the character 
>does not speak. It doesn't say "space" or something else, it is just 
>silent. Yet when I press numpad-5 to read the current character it 
>usually will speak the character.
>
>Enhanced editing support is definitely enabled in the JAWS settings 
>for Word. I wondered if this was a cursor blink rate issue. I notice 
>that the JAWS cursor blink rate setting is set to 53, which it 
>claims is the fastest setting. Concurrently, the cursor blink rate 
>in my Keyboard settings in Control Panel is set for 100 and, no 
>matter what I try to change it to, it always goes back to 100 once I 
>select OK. It seems that the JAWS cursor blink rate setting is 
>forcing the Windows cursor blink rate setting to conform to what 
>JAWS wants, which I found absolutely mind-blowing. I first 
>discovered this in Chrome when I was receiving inaccurate results 
>when moving the cursor on a Web page I use at work but most other 
>Web pages speak normally when moving the cursor. This all started 
>today and I am at a total loss as to what is happening. I am open to 
>ideas and suggestions from others who may have a clue as to what's 
>going on as I clearly do not. I would really prefer to not have to 
>do a JAWS repair but if doing so will absolutely fix the problem 
>then I will do it.
>
>
>--
>David Goldfield, Assistive Technology Specialist JAWS Certified: 
>2019 
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