[Trainer-Talk] Possible Mistake and Confusion regarding Microsoft Outlook

[Brian Clark]

Hi Jim,
I am basing the following off information I have heard on Podcasts recently. Is my understanding that due to the overwhelming burden of keeping outlook going on on multiple platforms, Microsoft has decided to release a single version of Outlook that will run on any platform.
To that end, they are having issues With things like jaws working particularly well with the new version right now. It is my understanding that outlook classic will run perfectly fine until the beginning of the new year or so. I am not exactly sure on when they will stop supporting Outlook classic.
I was under the understanding that it was possible to switch between Outlook classic and the new Outlook  by utilizing a toggle switch somewhere in the file ribbons, but I do not know where, you might do a GPT search.
Hope this helps.
Brian Clark 
Sent from my iPhone

On Aug 6, 2024, at 11:00 PM, Jim Portillo via Trainer-Talk <trainer-talk at nfbnet.org> wrote:

Greetings!

I'm reaching out to seek some clarification regarding Outlook on my new
computer with Windows 11, as I'm encountering some confusion.

Long story short. After some recent computer issues, yesterday, I upgraded
to a new computer and was able to set it up with Windows 11, JAWS 2024, and
Office 365 without any issues. However, I've run into some trouble with
Outlook. Here's a brief overview of the situation:

1.    Outlook Options: When I searched for "Outlook" in the start menu, I
was presented with "Outlook New," which is the new app currently discussed.
I am aware that this new version does not work as well with JAWS. I thought
it would be best to continue using "Outlook Classic," which I've used
successfully for years, but I couldn't find this option. With time, I
figured I'd transition to the new Outlook, if that was the thing to do. I
figured I could set the new app up with a different email address for
practice.
2.    Uninstallation and Reinstallation: I inadvertently opened "Outlook
New" but exited before setting anything up. Following this, I contacted the
Microsoft Disability Line for assistance. The rather impatient and sometimes
rude representative helped me by uninstalling and reinstalling Office, but
in the process, the newer Outlook app was removed. He thought it was easier
for him to do that removal. At times, I wasn't able to understand everything
he was saying, and by the time he was removing the app, it was too late to
do anything about it. I was told by the representative that "Outlook
Classic" would remain available indefinitely, and that I shouldn't worry.
This raises a few questions for me.
3.    Current Confusion: I'm now unsure whether I should try to reinstall
the new Outlook app or continue using "Outlook Classic" for the time being.
The information I received was conflicting. I was told that "Outlook New"
was not part of Office and that it replaced the Windows Mail app and is a
permanent feature, but I'm unclear on the purpose of the new app if "Outlook
Classic" is still available.

Could someone please clarify the following:

*    Is "Outlook Classic" indeed going to be available long-term, or is
there a planned phase-out?
*    Should I reinstall "Outlook New" now or wait until it becomes more
compatible with JAWS?
*    What is the intended purpose of the new Outlook app, and how should
I approach this transition?

Your guidance on how to proceed would be greatly appreciated. Thank you in
advance for your assistance.



Jim

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