[Trainer-Talk] Fusion crashing

[Jim Denham]

Matt:

This sounds like a problem for Freedom Technical Support. They will want to know the exact error message you are receiving when Fusion crashes and may also ask you to gather some logs from the computer.
But, yes, whenever I encounter an issue with a access tech product crashing, I almost always contact the AT vendor to resolve the issue.
Jim


From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of Matt D via Trainer-Talk
Sent: Wednesday, June 10, 2026 11:18 AM
To: Trainer-Talk at nfbnet.org
Cc: mcdiemert at gmail.com
Subject: [Trainer-Talk] Fusion crashing

Wondering if anyone has seen this one. Brand new HP pro book 460g. I've used dozens of these over the past year with no problems. Installed the latest build of Fusion 2026, and initially all work
Caution: External (trainer-talk at nfbnet.org<mailto:trainer-talk at nfbnet.org>)
Graymail   Details<removed-link>
  Report This Email<removed-link>


Wondering if anyone has seen this one.  Brand new HP pro book 460g. I've

used dozens of these over the past year with no problems.



Installed the latest build of Fusion 2026, and initially all worked well.

After an update when the computer restarts Fusion crashes.  I removed the

update, and repaired fusion and still the same behavior.  As a last resort I

uninstalled Fusion and reinstalled with the offline installer to ensure that

everything was there.  Same behavior.  Interestingly enough, coming from a

shut down I can login to the machine and load Fusion most times with an alt

control F keystroke.



Last bit of information I can provide is If I load jaws first and then

unload Jaws I can load Fusion with no issues.



I'm not starting Fusion automatically when the system starts as this end

user needs to switch between Fusion and ZoomText depending on the tasks they

are doing.



Any thoughts would be appreciated.





Matt Diemert



Independent Assistive Technology Provider





_______________________________________________

Trainer-Talk mailing list

Trainer-Talk at nfbnet.org<mailto:Trainer-Talk at nfbnet.org>

http://nfbnet.org/mailman/listinfo/trainer-talk_nfbnet.org

To unsubscribe, change your list options or get your account info for Trainer-Talk:

http://nfbnet.org/mailman/options/trainer-talk_nfbnet.org/jdenham%40wcblind.org