[Travelandtourism] NCL ACCESSIBILITY POLICY

[Wendy David]

Actually, this is what they say but not what we found them doing, in our 
case. We had 4 large dog guides, who were expected to share 2 very tiny 
boxes. They were indoors, in a crew area, at the top of a stair case. One of 
us almost fell down the stairs the first day. They did not change the boxes 
at all, as they said they had nothing else to put in them. The boxes smelled 
terribly after the second day, due to the fact that 4 dogs urinating 5 times 
a day each, and in an enclosed area with no ventilation, did not create a 
nice atmosphere.  The dogs finally refused to go in the boxes and we were 
afraid they might start having accidents, which thank goodness only happened 
once.  NCL said they would not move the boxes outdoors because it might 
offend the other passengers. They also said there was nothing they could do 
about changing the boxes.  After holding a meeting with the general manager, 
some mulch miraculously appeared and the boxes were changed on the next to 
last day.  All in all, it made for a very stressful trip. Letters were 
written to the company after the fact, but the company reiterated their 
policy and said that they were sure the crew did everything in their power 
to accommodate us.  Personally, if I were one of the passengers in a nearby 
room, that smell in the hallway would have offended me more than a box 
outside in the fresh air.
Wendy
----- Original Message ----- 
From: "cheryl echevarria" <cherylandmaxx at hotmail.com>
To: "NFB Travel and Tourism Division List" <travelandtourism at nfbnet.org>
Sent: Friday, October 30, 2009 10:08 AM
Subject: [Travelandtourism] NCL ACCESSIBILITY POLICY


> NCL ships have up to 27 staterooms per ship that are wheelchair accessible 
> with grab bars throughout the bathrooms, raised beds, adjustable hanging 
> rods in closets, sinks and toilets, shower seats and extra wide doors for 
> easy access. Five of our ships have alarm pull rods in bathrooms and alarm 
> buttons beside the beds;
>
> NCL welcomes all service animals. For example, guests who have loss of 
> vision or are blind sail with seeing-eye dogs will be provided a doggie 
> box, which is changed daily by NCL personnel. Additionally, an NCL 
> crewmember will tour the ship with the passenger on the first day to help 
> them get their bearings;
>
>
>
> This is there policy with guide dogs, I asked them about 2 people that do 
> not have guide dogs that need assistance and I was told that NCL does not 
> provide sighted escorts, I told them I didn't say that. Did not get a 
> straight answer.
>
> Cheryl Echevarria
> Treasurer,
> Greater Long Island Chapter of the National Federation of the Blind
>
> Echevarriatravel.com
> Reservations at echevarriatravel.com<mailto:Reservations at echevarriatravel.com>
> 1-866-580-5574
> Affiliated as an Independent Contractor with Montrose Travel
> CST #1018299-10
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