[Travelandtourism] NCL ACCESSIBILITY POLICY

[Wendy David]

No Braille was provided and it was very difficult even getting electronic 
copies of menus or activity schedules, as I've done with other cruise lines. 
We Brailed our own menus from hard copies that were finally sent to us. 
These have been left on the ship. The ADA does not say they have to provide 
Braille menus, just access to the menu. NCL interprets this to mean they can 
read the menu to you, which was not what we wanted since many of the crew 
members speak little English and it was difficult to understand the menu 
options.
Wendy
----- Original Message ----- 
From: "cheryl echevarria" <cherylandmaxx at hotmail.com>
To: "NFB Travel and Tourism Division List" <travelandtourism at nfbnet.org>
Sent: Friday, October 30, 2009 10:37 AM
Subject: Re: [Travelandtourism] NCL ACCESSIBILITY POLICY


> Okay the answer is.  The lady I spoke to at NCL is an idiot and she is 
> being repermanded for discouraging blind people from thinking that they 
> won't be assisted if needs assistance.
>
> The person who had issues with NCL said for them to contact NCL with the 
> reservations no if you still have it and explain everything that happened 
> so it will never happen again.
>
> NCL follows all ADA and Accessibility Laws and if someone wants a sighted 
> escort no they do not offer this service but if you just need assistance 
> getting around and familarizing yourself with the boat on need braille 
> menus and such that it will be provided.
>
> That is the answer.
>
> The Cruise Line industry is well aware of the ADA and if they here of 
> infactions from any of there ships and employees they need to hear about 
> it, as soon as it happens to someone on the ship or corporate.
>
> Cheryl Echevarria
> Treasurer,
> Greater Long Island Chapter of the National Federation of the Blind
>
> Echevarriatravel.com
> Reservations at echevarriatravel.com<mailto:Reservations at echevarriatravel.com>
> 1-866-580-5574
> Affiliated as an Independent Contractor with Montrose Travel
> CST #1018299-10
>  ----- Original Message ----- 
>  From: cheryl echevarria<mailto:cherylandmaxx at hotmail.com>
>  To: NFB Travel and Tourism Division 
> List<mailto:travelandtourism at nfbnet.org>
>  Sent: Friday, October 30, 2009 1:08 PM
>  Subject: [Travelandtourism] NCL ACCESSIBILITY POLICY
>
>
>  NCL ships have up to 27 staterooms per ship that are wheelchair 
> accessible with grab bars throughout the bathrooms, raised beds, 
> adjustable hanging rods in closets, sinks and toilets, shower seats and 
> extra wide doors for easy access. Five of our ships have alarm pull rods 
> in bathrooms and alarm buttons beside the beds;
>
>  NCL welcomes all service animals. For example, guests who have loss of 
> vision or are blind sail with seeing-eye dogs will be provided a doggie 
> box, which is changed daily by NCL personnel. Additionally, an NCL 
> crewmember will tour the ship with the passenger on the first day to help 
> them get their bearings;
>
>
>
>  This is there policy with guide dogs, I asked them about 2 people that do 
> not have guide dogs that need assistance and I was told that NCL does not 
> provide sighted escorts, I told them I didn't say that. Did not get a 
> straight answer.
>
>  Cheryl Echevarria
>  Treasurer,
>  Greater Long Island Chapter of the National Federation of the Blind
>
>  Echevarriatravel.com
> 
> Reservations at echevarriatravel.com<mailto:Reservations at echevarriatravel.com<mailto:Reservations at echevarriatravel.com%3Cmailto:Reservations at echevarriatravel.com>>
>  1-866-580-5574
>  Affiliated as an Independent Contractor with Montrose Travel
>  CST #1018299-10
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