[Travelandtourism] Q & A

[Peachtree Travel]

Q. In January I used frequent flyer miles to book 2 tickets on US Airways 
from Philadelphia to Belize, with a stopover in Charlotte. When I checked my 
flights online approximately 2 weeks ago, there was no record of our flight 
into and out of Belize. I called customer service, only to find out that the 
flight to Belize was canceled in May! I was never notified. Anyway, 1 1/2 
hours later the US Airways rep I talked to rebooked us on Continental. 
According to the new itinerary, we fly out of Belize and into Houston, and 
she cannot get us home to Philly until the next day.  So, we will be 
spending one night in Houston. I offered to pay for 2 tickets from Houston 
to Philly on Saturday, but she said not to do that - to fly the next day to 
avoid paying. I didn't push it because I really don't mind having to spend 1 
night in Houston. However, what is the airlines obligation (if any) to pay 
for our hotel room? I was too tired after being on the phone for that length 
of time to get into it with her!

A. According to the US Airways fine print:


Overnight amenities

When a US Airways flight on which the customer is being transported is 
canceled creating an overnight stay, customers will be provided one night's 
lodging. Exceptions to this are listed below. In addition, in cases where a 
customer has misconnected due to reasons other than those listed below, 
overnight accommodations will be provided.

Exceptions: Hotel accommodations will not be furnished:

To a customer whose trip is interrupted at a city which is his/her origin 
point, stopover point, or his/her permanent domicile.
When the destination designated on the customer's ticket, and the flight on 
which the customer is being transported, is diverted to another city or 
airport in the same metropolitan area due to weather.


The only way to be sure just how this policy applies to you is, of course, 
to call again and check with US Airways, but it sounds like since the 
overnight stay is at a stopover point - and since you've agreed to this 
itinerary - you're responsible for lodging.

Reese
Independent Contractor
http://www.Peachtreetravel.net
1-888-831-3180
Reservations at peachtreetravel.net
Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10