[Travelandtourism] Response from Norwegian Cruise Lines on issues that have recently happened.

[cheryl echevarria]

I am leaving out the person's name since I did not have permission to post 
this, to keep her identity sealed.

Good morning ladies,

Cheryl, it was really good to talk to you earlier.

For the purposes of clarification, I want to address the subject of
service animal relief provisions.

Each ship has a designated area that serves as the relief area.  We
provide the boxes and material for you.  We need to know what material
the dog is used to so that we can have it prepared for you, (mulch, wood
chips..etc)  Our crew take care of cleaning the box for you.

We do not place this box in the stateroom.  I apologize that
you were given that information.  I would really like to know who you
spoke to.  If you don't have the name, let me know what phone number you
called and that will help me narrow it down.

I personally assisted a travel agent that escorted a group of low vision
and blind guests on the Pride of America in 2008 and they had 5 service
animals onboard.  All went really well with that group and there were no
issues onboard.  In addition to that, we have routinely accommodated
many service animals on each of our ships without issue.  I hope that
you will feel confident in booking with Norwegian Cruise Line.  My
Access Department are very experienced, and ADA trained and they will
make sure you are taken care of.

Regarding the Braille, I will send a separate e mail to inform you of
where all of the Braille is on the ship you were on and the two ships
you will be sailing on so you know exactly where it is.

Standby for that e mail.

Please do not hesitate to contact me if you have any other questions or
need further clarification on anything.  I am happy to help and make
sure you get the accurate information.

Best regards,



Catherine Vazquez / Manager, Resolution Department/ Executive Offices/
Help Desk /Access Desk/ Revenue Operations Support
cvazquez at ncl.com
(305)436-4471 fax (305)436-4127

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