[Travelandtourism] Travel Q & A

[Peachtree Travel]

Q. I purchased an incredible fare on Delta's website to Europe for fall. The 
thing is, Delta forgot to include the fuel surcharges (that's why it was so 
incredible!), and the error was corrected several hours later. My question 
is, can I be denied boarding at the gate for not paying the surcharge? It 
seems to me that it was Delta's mistake and I shouldn't be penalized for 
their error. Any ideas?

A. Ah yes, we remember that little mistake fondly. Delta's forgotten fuel 
surcharge gave us some really really amazing fares to Europe for late summer 
and fall. We're talking New York to Zurich, Madrid, and Dublin for around 
$220 to $260 round-trip, including taxes! There were plenty more too! 
Anyhoo, as far as we know, Delta honored all of these little boo-boo fares.

Usually airlines will honor these types of 'Fat Finger Fares' as they are 
called. Of course there was an incident last winter when Northwest didn't 
honor $75 tickets between Minneapolis and Phoenix. Seems a little 
Scrooge-ish to us, as it's not like it was $7.50 or anything.

You might also remember back when Aer Lingus sold those $8 business class 
fares between the US and Ireland. Upon realizing their mistake, they 
canceled those bookings, but folks made such a stink about it that Aer 
Lingus finally agreed to fly those few hundred passengers, but in economy 
rather than business.

Maurice

Independent Travel Consultant
http://www.Peachtreetravel.net
1-888-831-3180
Reservations at peachtreetravel.net
Affiliated as an Independent Contractor with Montrose Travel CST-1018299-10