[Travelandtourism] Complaints from Vacationers

[Don Gillmore]

Subject: Complaints from  Vacationers

THESE ARE ACTUAL COMPLAINTS  RECEIVED BY "THOMAS COOK VACATIONS" 
FROM
DISSATISFIED CUSTOMERS  :


1.  "I think it should be explained in the brochure that the 
local
convenience  store does not sell proper biscuits like custard 
creams or ginger
nuts."
2.  "It's lazy of the local shopkeepers in Puerto Vallarta to 
close in the
afternoons. I often needed to buy things during 'siesta' time -- 
this
should  be banned."
3.  "On my holiday to Goa in India , I was disgusted to find that 
almost
every  restaurant served curry. I don't like spicy  food."
4.  "We booked an excursion to a water park but no-one told us we 
had to
bring our  own swimsuits and towels. We assumed it would be 
included in the
price"
5.  "The beach was too sandy. We had to clean everything when we 
returned
to our  room."
6.  "We found the sand was not like the sand in the brochure. 
Your brochure
shows  the sand as white but it was more  yellow."
7.  "They should not allow topless sunbathing on the beach. It 
was very
distracting for my husband who just wanted to  relax."
8.  "No-one told us there would be fish in the water. The 
children were
scared."
9.  "Although the brochure said that there was a fully equipped 
kitchen,
there was  no egg-slicer in the drawers."
10.  "We went on holiday to Spain and had a problem with the taxi 
drivers
as they  were all Spanish."
11.  "The roads were uneven and bumpy, so we could not read the 
local guide
book  during the bus ride to the resort. Because of this, we were 
unaware
of many  things that would have made our holiday more  fun."
12.  "It took us nine hours to fly home from Jamaica to England . 
It took
the  Americans only three hours to get home. This seems  unfair."
13.  "I compared the size of our one-bedroom suite to our 
friends'
three-bedroom  and ours was significantly smaller."
14.  "The brochure stated: 'No hairdressers at the resort'. We're 
trainee
hairdressers and we think they knew and made us wait longer for  
service."
15.  "In Spain, there were too many Spanish people there. The 
receptionist
spoke  Spanish, the food was Spanish. No one told us that there 
would be so
many  foreigners."
16.  "We had to line up outside to catch the boat and there was 
no
air-conditioning."
17.  "It is your duty as a tour operator to advise us of noisy or 
unruly
guests  before we travel."
18.  "I was bitten by a mosquito. The brochure did not mention  
mosquitoes.
"
19.  "My fiance and I requested twin-beds when we booked, but 
instead we
were  placed in a room with a king bed. We now hold you 
responsible and want
to be  re-reimbursed for the fact that I became pregnant. This 
would not have
happened if you had put us in the room that we  booked."

BE AWARE ....  THEY WALK  AMONG US and VOTE TOO!!!!!