[Travelandtourism] Greyhound Resolution 2015-25 passed at convention

Thu Aug 6 18:28:04 UTC 2015

I found Greyhound's website very hard to use back in May, and the Mobile
version of the website is completely unusable.
Jordan

-----Original Message-----
From: Travelandtourism [mailto:travelandtourism-bounces at nfbnet.org] On
Behalf Of Cheryl Echevarria via Travelandtourism
Sent: Thursday, August 06, 2015 1:25 PM
To: 'NFB Travel and Tourism Division List'
Cc: Cheryl Echevarria
Subject: [Travelandtourism] Greyhound Resolution 2015-25 passed at
convention

Good afternoon all members:

There are still issues going on with Greyhound's website that there was a
resolution presented and passed at this year's convention.

If you had issues with booking your Greyhound transportation either to
convention or to any other time, we definitely need to know about this,
since National is asking for our help.

I have also been in tour with Valerie Yingling at National about the issues
with Allegiant Airlines. I still have not received any communications with
them since trying to email and call since 7/24/2015 on these issues of the
website being inaccessible. I have also posted on the Facebook and their
Twitter account and still nothing.

If  you are on twitter, you will see my reposting to them. Our twitter
account is https://twitter.com/TravelandTouri1

We have had some issues also with people traveling via Amtrak to convention,
not with the website, but with the way they were treated while traveling, we
need this information to present to the paralegal department at the national
office.

If  these things continue with Allegiant Airlines, we will have to try and
get a resolution written for convention next year, we definitely need to get
to work on these issues. If you have had other travel related issues via
planes, trains, bus, cruise lines, etc.  Travel & Tourism Division wants to
know about them.

Please see the resolution below.

Sincerely,

Cheryl Echevarria, President

National Federation of the Blind's Travel and Tourism Division

A proud division of the 

NATIONAL FEDERATION OF THE BLIND - "Live the life you want"

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expectations of blind people, because low expectations create obstacles
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blindness is not what holds you back.

Cheryl Echevarria 

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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Resolution 2015-25

Regarding Discriminatory Practices of Greyhound Lines Inc.

WHEREAS, the lack of access to public transportation is one of the greatest
barriers preventing blind people from living the lives they want and from
full participation in all aspects of community life; and

WHEREAS, according to Greyhound Lines Inc., it is the largest intercity bus
transportation provider, serving more than 3,800 destinations in North
America and 18 million passengers each year; and

WHEREAS, Greyhound should serve as a valuable asset to blind travelers but
fails to do so because of its policies and practices that create barriers to
using its services; and

WHEREAS, Greyhound's website is generally inaccessible to blind passengers
who use screen-access software to acquire information from desktop or mobile
operating systems; and

WHEREAS, field labels for graphical icons are rarely present, making it all
but impossible for blind people to retrieve current and frequently updated
information posted on this website; and

WHEREAS, the Greyhound (US) app for iOS is not at all accessible with
Apple's VoiceOver, the gesture-based screen reader that has been developed
for blind users; and

WHEREAS, buying a ticket online or through a phone app is now an impossible
task for most blind passengers; and

WHEREAS, blind passengers, unlike their sighted peers, are denied the
time-saving convenience of presenting a printed ticket at boarding and are
forced to work with a ticket agent at the station; and

WHEREAS, fares from Greyhound's automated phone booking system are $10
higher than fares from the inaccessible online booking system, and this $10
charge is not waived for blind passengers; and

WHEREAS, its website touts Greyhound's services for persons with
disabilities, yet fails even to mention nonvisual access to websites and
apps: Now, therefore,

BE IT RESOLVED by the National Federation of the Blind in Convention
assembled this ninth day of July, 2015, in the City of Orlando, Florida,
that this organization demand that Greyhound Lines Inc. immediately end its
discriminatory practices by making all of its online and mobile services
accessible to blind passengers who use screen-access technology.

Valerie Yingling

Paralegal

National Federation of the Blind 

200 East Wells Street at Jernigan Place

Baltimore, Maryland 21230 

Telephone: (410) 659-9314, extension 2440 

Fax: 410-659-5129

E-mail: Vyingling at nfb.org <mailto:Vyingling at nfb.org>  

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The National Federation of the Blind knows that blindness is not the
characteristic that defines you or your future.   Every day we raise the
expectations of blind people, because low expectations create obstacles
between blind people and our dreams.  You can have the life you want;
blindness is not what holds you back.

Make a gift <https://nfb.org/make-gift>  to the National Federation of the
Blind and help ensure all blind Americans live the lives they want.

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