[Travelandtourism] Greyhound Resolution 2015-25 passed at convention

Jemal Powell derek2872 at gmail.com
Fri Aug 7 15:39:27 UTC 2015 

I was a strong supporter of the Greyhound resolution at the national convention. Clearly there's a lot of work that Greyhound needs to make on access issues. As for individual extremely rude or not being helpful at the Greyhound stations. I have had very good experiences with helpful people and with professional staff fortunately. Although we have lost my luggage going into Orlando 2 years ago in 2013 but other than that my experience is recently with Greyhound have been pleasant. However, this does not mean that there are not rude individuals who work for Greyhound. I've heard plenty of stories from other friends of mine about their experience through the Greyhound in other cities but so far as the experience is I have that with in the cities between Chicago and Orlando, I haven't had any trouble for the most part with Unprofessional Individuals. Hopefully within the next year (??) Greyhound can come together and work these issues out for the good of the of (??) Public.

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> Original Message:
> ---------------------------------
> 
> From: Aleeha Dudley via Travelandtourism <travelandtourism at nfbnet.org> 
> Sent: August 6, 2015 7:42:48 PM
> To: NFB Travel and Tourism Division List <travelandtourism at nfbnet.org>
> Subject: Re: [Travelandtourism] Greyhound Resolution 2015-25 passed at convention
> 
> As one of the authors of this resolution, I can tell you that there are many aspects of the Greyhound experience that are terrible. Booking is inaccessible, be it online or in the app. If yu decide to call, you?ll get charged ten dollars extra, even if you talk to the disability assistance line. You can?t print your tickets accessibly. When you get to the station, staff are often inconsiderateand rude. I had one lady ask me the other day why I was traveling by myself, how I got to the station, and almost where my helper was. There is usually a screen that displays the arrival and departure times of busses, but that is not accessible and there is no email or phone call to tell you that your bus is delayed. Often, they try to force passengers that use service animals into the first seat behind the driver, which has very little space for passenger, dog, and luggage, especially if someone is sitting next to you. 
> > On Aug 6, 2015, at 2:30 PM, Cheryl Echevarria via Travelandtourism <travelandtourism at nfbnet.org> wrote:
> > 
> > Thank you Jordan.
> > 
> > -----Original Message-----
> > From: Travelandtourism [mailto:travelandtourism-bounces at nfbnet.org] On
> > Behalf Of Jordan Gallacher via Travelandtourism
> > Sent: Thursday, August 6, 2015 2:28 PM
> > To: 'NFB Travel and Tourism Division List' <travelandtourism at nfbnet.org>
> > Cc: Jordan Gallacher <jordanandseptember at gmail.com>
> > Subject: Re: [Travelandtourism] Greyhound Resolution 2015-25 passed at
> > convention
> > 
> > I found Greyhound's website very hard to use back in May, and the Mobile
> > version of the website is completely unusable.
> > Jordan
> > 
> > -----Original Message-----
> > From: Travelandtourism [mailto:travelandtourism-bounces at nfbnet.org] On
> > Behalf Of Cheryl Echevarria via Travelandtourism
> > Sent: Thursday, August 06, 2015 1:25 PM
> > To: 'NFB Travel and Tourism Division List'
> > Cc: Cheryl Echevarria
> > Subject: [Travelandtourism] Greyhound Resolution 2015-25 passed at
> > convention
> > 
> > Good afternoon all members:
> > 
> > There are still issues going on with Greyhound's website that there was a
> > resolution presented and passed at this year's convention.
> > 
> > If you had issues with booking your Greyhound transportation either to
> > convention or to any other time, we definitely need to know about this,
> > since National is asking for our help.
> > 
> > I have also been in tour with Valerie Yingling at National about the issues
> > with Allegiant Airlines. I still have not received any communications with
> > them since trying to email and call since 7/24/2015 on these issues of the
> > website being inaccessible. I have also posted on the Facebook and their
> > Twitter account and still nothing.
> > 
> > If  you are on twitter, you will see my reposting to them. Our twitter
> > account is https://twitter.com/TravelandTouri1
> > 
> > We have had some issues also with people traveling via Amtrak to convention,
> > not with the website, but with the way they were treated while traveling, we
> > need this information to present to the paralegal department at the national
> > office.
> > 
> > If  these things continue with Allegiant Airlines, we will have to try and
> > get a resolution written for convention next year, we definitely need to get
> > to work on these issues. If you have had other travel related issues via
> > planes, trains, bus, cruise lines, etc.  Travel & Tourism Division wants to
> > know about them.
> > 
> > Please see the resolution below.
> > 
> > Sincerely,
> > 
> > 
> > 
> > Cheryl Echevarria, President
> > 
> > National Federation of the Blind's Travel and Tourism Division
> > 
> > A proud division of the 
> > 
> > NATIONAL FEDERATION OF THE BLIND - "Live the life you want"
> > 
> > <http://www.nfbtravel.org> www.nfbtravel.org
> > 
> > To join the talk list
> > 
> > http://www.nfbnet.org/mailman/listinfo/travelandtourism_nfbnet.org
> > 
> > 631-236-5138
> > 
> > cherylandmaxx at hotmail.com
> > 
> > 
> > 
> > 
> > 
> > The National Federation of the Blind knows that blindness is not the
> > characteristic that defines you or your future. Every day we raise the
> > expectations of blind people, because low expectations create obstacles
> > between blind people and our dreams. You can have the life you want;
> > blindness is not what holds you back.
> > 
> > 
> > 
> > 
> > 
> > Cheryl Echevarria 
> > 
> > Travel is our specialty and offering the best of meaningful travel for all
> > ages is our passion!
> > 
> > http://www.echevarriatravel.com
> > 
> > reservations at echevarriatravel.com
> > 
> > 631-456-5394
> > 
> > 
> > 
> > Visit my website to get my FREE report, "Top 5 Good Reasons to Use a Travel
> > Professional"
> > 
> > 
> > 
> > I build my business on referrals. Please pass my details on to friends and
> > 
> > family members that deserve the best vacation that they can imagine
> > 
> > 
> > 
> > P.S. - Families of all sizes is my specialty. Whether you are just starting
> > out and looking for that romantic destination for your destination wedding
> > or honeymoon. Booking that planned family vacation to Walt Disney World or
> > that bucket list trip that Grandma  & Grandpa are planning for the family, I
> > would love to help you. 
> > 
> > 
> > 
> > We have partnered with Braille Smith. www.braillesmith.com for all her
> > braille needs.  Gail Smith is the Secretary of the NFB of Alabama
> > 
> > 
> > 
> > +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
> > 
> > Resolution 2015-25
> > 
> > Regarding Discriminatory Practices of Greyhound Lines Inc.
> > 
> > WHEREAS, the lack of access to public transportation is one of the greatest
> > barriers preventing blind people from living the lives they want and from
> > full participation in all aspects of community life; and
> > 
> > WHEREAS, according to Greyhound Lines Inc., it is the largest intercity bus
> > transportation provider, serving more than 3,800 destinations in North
> > America and 18 million passengers each year; and
> > 
> > WHEREAS, Greyhound should serve as a valuable asset to blind travelers but
> > fails to do so because of its policies and practices that create barriers to
> > using its services; and
> > 
> > WHEREAS, Greyhound's website is generally inaccessible to blind passengers
> > who use screen-access software to acquire information from desktop or mobile
> > operating systems; and
> > 
> > WHEREAS, field labels for graphical icons are rarely present, making it all
> > but impossible for blind people to retrieve current and frequently updated
> > information posted on this website; and
> > 
> > WHEREAS, the Greyhound (US) app for iOS is not at all accessible with
> > Apple's VoiceOver, the gesture-based screen reader that has been developed
> > for blind users; and
> > 
> > WHEREAS, buying a ticket online or through a phone app is now an impossible
> > task for most blind passengers; and
> > 
> > WHEREAS, blind passengers, unlike their sighted peers, are denied the
> > time-saving convenience of presenting a printed ticket at boarding and are
> > forced to work with a ticket agent at the station; and
> > 
> > WHEREAS, fares from Greyhound's automated phone booking system are $10
> > higher than fares from the inaccessible online booking system, and this $10
> > charge is not waived for blind passengers; and
> > 
> > WHEREAS, its website touts Greyhound's services for persons with
> > disabilities, yet fails even to mention nonvisual access to websites and
> > apps: Now, therefore,
> > 
> > BE IT RESOLVED by the National Federation of the Blind in Convention
> > assembled this ninth day of July, 2015, in the City of Orlando, Florida,
> > that this organization demand that Greyhound Lines Inc. immediately end its
> > discriminatory practices by making all of its online and mobile services
> > accessible to blind passengers who use screen-access technology.
> > 
> > 
> > 
> > 
> > 
> > Valerie Yingling
> > 
> > Paralegal
> > 
> > National Federation of the Blind 
> > 
> > 200 East Wells Street at Jernigan Place
> > 
> > Baltimore, Maryland 21230 
> > 
> > Telephone: (410) 659-9314, extension 2440 
> > 
> > Fax: 410-659-5129
> > 
> > E-mail: Vyingling at nfb.org <mailto:Vyingling at nfb.org>  
> > 
> > 
> > 
> > This e-mail message, including any attachments, is for the sole use of the
> > intended recipient(s) and may contain confidential information. Any
> > unauthorized review, use, disclosure or distribution of this information is
> > prohibited. If this was sent to you in error, please notify the sender by
> > reply e-mail and destroy all copies of the original message.
> > 
> > 
> > 
> > The National Federation of the Blind knows that blindness is not the
> > characteristic that defines you or your future.   Every day we raise the
> > expectations of blind people, because low expectations create obstacles
> > between blind people and our dreams.  You can have the life you want;
> > blindness is not what holds you back.
> > 
> > 
> > 
> > Make a gift <https://nfb.org/make-gift>  to the National Federation of the
> > Blind and help ensure all blind Americans live the lives they want.
> > 
> > 
> > 
> > _______________________________________________
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> > 
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> 
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