[Travelandtourism] Greyhound Resolution 2015-25 passed at convention
Cheryl Echevarria
cherylandmaxx at hotmail.com
Fri Aug 7 17:58:13 UTC 2015
Yes Jordan:
>From being a Guide Dog User, I know that NAGDU has been working on this
issue. I will check with Valerie Yingling and President Marion Gwizdala
about this.
But Greyhound itself might just be the people at the bus station, did you
report it to NAGDU back then when these things happened?
-----Original Message-----
From: Travelandtourism [mailto:travelandtourism-bounces at nfbnet.org] On
Behalf Of Jordan Gallacher via Travelandtourism
Sent: Friday, August 7, 2015 11:59 AM
To: 'NFB Travel and Tourism Division List' <travelandtourism at nfbnet.org>
Cc: Jordan Gallacher <jordanandseptember at gmail.com>
Subject: Re: [Travelandtourism] Greyhound Resolution 2015-25 passed at
convention
I have had four cases of drivers attempting to deny me boarding of the bus
because of the guide dog. The first time it happened was on the way back to
Hammond, LA from Alexandria, LA in 2007 and the latest one happened in 2011.
Jordan
-----Original Message-----
From: Travelandtourism [mailto:travelandtourism-bounces at nfbnet.org] On
Behalf Of Jemal Powell via Travelandtourism
Sent: Friday, August 07, 2015 10:40 AM
To: NFB Travel and Tourism Division List
Cc: Jemal Powell
Subject: Re: [Travelandtourism] Greyhound Resolution 2015-25 passed at
convention
I was a strong supporter of the Greyhound resolution at the national
convention. Clearly there's a lot of work that Greyhound needs to make on
access issues. As for individual extremely rude or not being helpful at the
Greyhound stations. I have had very good experiences with helpful people and
with professional staff fortunately. Although we have lost my luggage going
into Orlando 2 years ago in 2013 but other than that my experience is
recently with Greyhound have been pleasant. However, this does not mean that
there are not rude individuals who work for Greyhound. I've heard plenty of
stories from other friends of mine about their experience through the
Greyhound in other cities but so far as the experience is I have that with
in the cities between Chicago and Orlando, I haven't had any trouble for the
most part with Unprofessional Individuals. Hopefully within the next year
(??) Greyhound can come together and work these issues out for the good of
the of (??) Public.
Jemal Powell sent you this voice-to-text generated email using Voice on the
Go.
To listen, click on the voice message link or open the attachment.
https://vemail.whitelabelapp.net:443/enterprise/Recordings/3ETyRBpb-20150807
-0528.wav
> Original Message:
> ---------------------------------
>
> From: Aleeha Dudley via Travelandtourism <travelandtourism at nfbnet.org>
> Sent: August 6, 2015 7:42:48 PM
> To: NFB Travel and Tourism Division List <travelandtourism at nfbnet.org>
> Subject: Re: [Travelandtourism] Greyhound Resolution 2015-25 passed at
> convention
>
> As one of the authors of this resolution, I can tell you that there
> are
many aspects of the Greyhound experience that are terrible. Booking is
inaccessible, be it online or in the app. If yu decide to call, you?ll get
charged ten dollars extra, even if you talk to the disability assistance
line. You can?t print your tickets accessibly. When you get to the station,
staff are often inconsiderateand rude. I had one lady ask me the other day
why I was traveling by myself, how I got to the station, and almost where my
helper was. There is usually a screen that displays the arrival and
departure times of busses, but that is not accessible and there is no email
or phone call to tell you that your bus is delayed. Often, they try to force
passengers that use service animals into the first seat behind the driver,
which has very little space for passenger, dog, and luggage, especially if
someone is sitting next to you.
> > On Aug 6, 2015, at 2:30 PM, Cheryl Echevarria via Travelandtourism
<travelandtourism at nfbnet.org> wrote:
> >
> > Thank you Jordan.
> >
> > -----Original Message-----
> > From: Travelandtourism [mailto:travelandtourism-bounces at nfbnet.org]
> > On Behalf Of Jordan Gallacher via Travelandtourism
> > Sent: Thursday, August 6, 2015 2:28 PM
> > To: 'NFB Travel and Tourism Division List'
> > <travelandtourism at nfbnet.org>
> > Cc: Jordan Gallacher <jordanandseptember at gmail.com>
> > Subject: Re: [Travelandtourism] Greyhound Resolution 2015-25 passed
> > at convention
> >
> > I found Greyhound's website very hard to use back in May, and the
> > Mobile version of the website is completely unusable.
> > Jordan
> >
> > -----Original Message-----
> > From: Travelandtourism [mailto:travelandtourism-bounces at nfbnet.org]
> > On Behalf Of Cheryl Echevarria via Travelandtourism
> > Sent: Thursday, August 06, 2015 1:25 PM
> > To: 'NFB Travel and Tourism Division List'
> > Cc: Cheryl Echevarria
> > Subject: [Travelandtourism] Greyhound Resolution 2015-25 passed at
> > convention
> >
> > Good afternoon all members:
> >
> > There are still issues going on with Greyhound's website that there
> > was a resolution presented and passed at this year's convention.
> >
> > If you had issues with booking your Greyhound transportation either
> > to convention or to any other time, we definitely need to know about
> > this, since National is asking for our help.
> >
> > I have also been in tour with Valerie Yingling at National about the
> > issues with Allegiant Airlines. I still have not received any
> > communications with them since trying to email and call since
> > 7/24/2015 on these issues of the website being inaccessible. I have
> > also posted on the Facebook and their Twitter account and still nothing.
> >
> > If you are on twitter, you will see my reposting to them. Our
> > twitter account is https://twitter.com/TravelandTouri1
> >
> > We have had some issues also with people traveling via Amtrak to
> > convention, not with the website, but with the way they were treated
> > while traveling, we need this information to present to the
> > paralegal department at the national office.
> >
> > If these things continue with Allegiant Airlines, we will have to
> > try and get a resolution written for convention next year, we
> > definitely need to get to work on these issues. If you have had
> > other travel related issues via planes, trains, bus, cruise lines,
> > etc. Travel & Tourism Division wants to know about them.
> >
> > Please see the resolution below.
> >
> > Sincerely,
> >
> >
> >
> > Cheryl Echevarria, President
> >
> > National Federation of the Blind's Travel and Tourism Division
> >
> > A proud division of the
> >
> > NATIONAL FEDERATION OF THE BLIND - "Live the life you want"
> >
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> > cherylandmaxx at hotmail.com
> >
> >
> >
> >
> >
> > The National Federation of the Blind knows that blindness is not the
> > characteristic that defines you or your future. Every day we raise
> > the expectations of blind people, because low expectations create
> > obstacles between blind people and our dreams. You can have the life
> > you want; blindness is not what holds you back.
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> >
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> >
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
> >
> > Resolution 2015-25
> >
> > Regarding Discriminatory Practices of Greyhound Lines Inc.
> >
> > WHEREAS, the lack of access to public transportation is one of the
> > greatest barriers preventing blind people from living the lives they
> > want and from full participation in all aspects of community life;
> > and
> >
> > WHEREAS, according to Greyhound Lines Inc., it is the largest
> > intercity bus transportation provider, serving more than 3,800
> > destinations in North America and 18 million passengers each year;
> > and
> >
> > WHEREAS, Greyhound should serve as a valuable asset to blind
> > travelers but fails to do so because of its policies and practices
> > that create barriers to using its services; and
> >
> > WHEREAS, Greyhound's website is generally inaccessible to blind
> > passengers who use screen-access software to acquire information
> > from desktop or mobile operating systems; and
> >
> > WHEREAS, field labels for graphical icons are rarely present, making
> > it all but impossible for blind people to retrieve current and
> > frequently updated information posted on this website; and
> >
> > WHEREAS, the Greyhound (US) app for iOS is not at all accessible
> > with Apple's VoiceOver, the gesture-based screen reader that has
> > been developed for blind users; and
> >
> > WHEREAS, buying a ticket online or through a phone app is now an
> > impossible task for most blind passengers; and
> >
> > WHEREAS, blind passengers, unlike their sighted peers, are denied
> > the time-saving convenience of presenting a printed ticket at
> > boarding and are forced to work with a ticket agent at the station;
> > and
> >
> > WHEREAS, fares from Greyhound's automated phone booking system are
> > $10 higher than fares from the inaccessible online booking system,
> > and this $10 charge is not waived for blind passengers; and
> >
> > WHEREAS, its website touts Greyhound's services for persons with
> > disabilities, yet fails even to mention nonvisual access to websites
> > and
> > apps: Now, therefore,
> >
> > BE IT RESOLVED by the National Federation of the Blind in Convention
> > assembled this ninth day of July, 2015, in the City of Orlando,
> > Florida, that this organization demand that Greyhound Lines Inc.
> > immediately end its discriminatory practices by making all of its
> > online and mobile services accessible to blind passengers who use
screen-access technology.
> >
> >
> >
> >
> >
> > Valerie Yingling
> >
> > Paralegal
> >
> > National Federation of the Blind
> >
> > 200 East Wells Street at Jernigan Place
> >
> > Baltimore, Maryland 21230
> >
> > Telephone: (410) 659-9314, extension 2440
> >
> > Fax: 410-659-5129
> >
> > E-mail: Vyingling at nfb.org <mailto:Vyingling at nfb.org>
> >
> >
> >
> > This e-mail message, including any attachments, is for the sole use
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> > all
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> >
> >
> >
> > The National Federation of the Blind knows that blindness is not the
> > characteristic that defines you or your future. Every day we raise the
> > expectations of blind people, because low expectations create
> > obstacles between blind people and our dreams. You can have the
> > life you want; blindness is not what holds you back.
> >
> >
> >
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> >
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> >
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