[Travelandtourism] Greyhound

Thu Jun 14 18:36:29 UTC 2018

Here is an update on their website.  Using IE with System Access or NVDA, forget it, website will not be friendly.  Using Safari on my iPhone, website is not friendly.  I found one combination that surprised me and does work well.  Use FireFox and NVDA.  I had no issues with looking up schedules a couple days ago that way.
Jordan

-----Original Message-----
From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf Of Peter Donahue via TravelAndTourism
Sent: Thursday, June 14, 2018 12:42 PM
To: 'NFB Travel and Tourism Division List' <travelandtourism at nfbnet.org>
Cc: Peter Donahue <pdonahue2 at satx.rr.com>
Subject: [Travelandtourism] Greyhound

Hello Jana and everyone,

	I see I'm not alone with Greyhound wowes. Several years ago I traveled to Winston Salem North Carolina from San Antonio on Greyhound to attend a conference. They got me too and from  my destinations but lost my checked baggage when I returned to San Antonio. Despite numerous calls to Greyhound's top brass and various baggage personnel I never got my checked suitcase and ended up replacing everything I lost. Luckily there weren't any expensive electronic devices in that suitcase. Contrast this with a trip to Greenville South Carolina I took on Delta Airlines to attend another conference last spring. Both I and my carry-on and checked luggage arrived in Greenville and returned to San Antonio with me wwithout problems.

	While not an ADA issue Greyhound's attitude towards customer service is horrible! With today's technology there's no reason why passengers should be separated from their checked baggage. If the airlines can do a better job of tracking checked baggage outfits like Greyhound need to do the same.

	I know that the NFB has been trying to work with Greyhound to improve the accessibility of its Website and Mobile App but haven't heard any updates on this situation. All the best.

Peter Donahue

-----Original Message-----
From: TravelAndTourism [mailto:travelandtourism-bounces at nfbnet.org] On Behalf Of Jana Jackson via TravelAndTourism
Sent: Wednesday, June 13, 2018 10:34 PM
To: 'NFB Travel and Tourism Division List'
Cc: Jana Jackson
Subject: Re: [Travelandtourism] Carnival cruise line

Oh, my goodness!  That is just horrible!  I am more amazed every day by the lack of just common courtesy in this world!  If I were you, I'd go all the way to the top!  You know what, go to their Facebook page, and post your story on their time-line!  If nothing else, it will get their attention... It's definitely unwanted publicity.  For now we do still have the ADA... And there are still legal actions that can be taken in these cases.  I just had a horrible experience with Greyhound over the weekend, but I'm trying to figure out if my experiences fall under failure to comply with ADA regulations as much as they fall under just plain mean-spirited!  I really hope it works out for you and your mom, Kala!

Jana

-----Original Message-----
From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf Of Kala Reid via TravelAndTourism
Sent: Wednesday, June 13, 2018 8:48 PM
To: NFB Travel and Tourism Division List <travelandtourism at nfbnet.org>
Cc: Kala Reid <kmreid5252 at gmail.com>
Subject: Re: [Travelandtourism] Carnival cruise line

Absolutely , 

Per their requirements we reached out to the ports . But on multiple occasions they either tried to grab my moms guide dog from her ... there also weren’t bathroom accommodations made . They did not advise us of protocol (such as us needing to check in in the mornings at each port ) . Several of the guest services attendants were extremely rude and brought unnecessary attention to the matter.  In the casino one of the young men argued with her about her glasses, but the lights were too bright for her . It was just a plethora of bad experiences 

It was just awful, she was in tears daily. So we wanted to speak to someone regarding that but they just dismissed the email and said they were happy they could accommodate us. 

Kala Reid

> On Jun 13, 2018, at 3:01 PM, Peter Donahue via TravelAndTourism <travelandtourism at nfbnet.org> wrote:
> 
> Hello Jim and everyone,
> 
>    my sentiments too. We can't assist this person if we don't know the spacifics of the complaint. Cheryl Echivaria is a blind travel agent and has worked with the various cruiselines including Carnival. If you tell us exactly what happened in detail perhaps she and others here can assist. If necessary the NFB will also take action to insure that what happened to your mother won't happen to other blind Carnival Cruise Passengers. The vaigueness of your message makes it difficult to point you in the right direction. All the best.
> 
> Peter Donahue
> 
> 
> 
> -----Original Message-----
> From: TravelAndTourism [mailto:travelandtourism-bounces at nfbnet.org] On Behalf Of Kala Reid via TravelAndTourism
> Sent: Wednesday, June 13, 2018 1:10 PM
> To: jjs at jjshaffer.net; NFB Travel and Tourism Division List
> Cc: Kala Reid; Jim Shaffer
> Subject: Re: [Travelandtourism] Carnival cruise line
> 
> We went on a cruise , as expected and directed we contacted each port for information what they required varies from what the websites said and what the directors told us . 
> 
> Regardless , carnival and the people on the ship treated my mother horribly and Did not advise her of their personal policy on board regarding how she was treated by the staff. 
> 
> The ADA supervisor will only email , and has now told us she will not speak with us regarding the matter and are stating “ were glad we were able to assist you “ but they didn’t . 
> 
> Kala Reid
> 
>> On Jun 13, 2018, at 1:50 PM, Jim Shaffer via TravelAndTourism <travelandtourism at nfbnet.org> wrote:
>> 
>> What is the problem?
>> 
>> 
>>> On 6/13/2018 10:11 AM, Kala Reid via TravelAndTourism wrote:
>>> We contacted guest services ... they will not correspond with us
>>> 
>>> Kala Reid
>>> 
>>>> On Jun 13, 2018, at 11:06 AM, Jana Jackson via TravelAndTourism <travelandtourism at nfbnet.org> wrote:
>>>> 
>>>> Hi, Kala!  Are you a travel agent?  If so, your BDM (Business Development Manager) is a good place to start.  Otherwise, Guest services is probably your best bet.  That number is 800-929-6400.  Hope this helps!
>>>> 
>>>> Jana
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: TravelAndTourism <travelandtourism-bounces at nfbnet.org> On Behalf Of Kala Reid via TravelAndTourism
>>>> Sent: Wednesday, June 13, 2018 9:39 AM
>>>> To: travelandtourism at nfbnet.org
>>>> Cc: Kala Reid <kmreid5252 at gmail.com>
>>>> Subject: [Travelandtourism] Carnival cruise line
>>>> 
>>>> 
>>>> Has anyone experienced any issues with carnival cruise line ? We have some complaints regarding a recent experience and don’t know who to contact regarding this .
>>>> Kala Reid
>>>> _______________________________________________
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>>>> 
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>>> _______________________________________________
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>> 
>> -- 
>> Jim Shaffer
>> Pflugerville, TX
>> http://www.jjshaffer.net
>> 
>> 
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